4 Things to Do Immediately When Your Facebook Account Is Hacked
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Facebook recently experienced its biggest security and data breach ever. Do you think your Facebook account has been hacked? If so, act wisely!

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A stranger could have access to your private messages, contact your friends, abuse your Facebook page, and delete your personal information. They could also lock you out of your Facebook account forever. While you can’t get stolen information back, you can prevent them from stealing your account.

The most important thing now is to not panic. If you did some things right, you can regain access to your Facebook account. We’ll show you how.

Note: If you’re using Facebook to log into other applications, like Spotify or Instagram, those may be affected by the 2018 data breach. So even if you don’t care about your Facebook account, we strongly recommend changing the respective logins or tightening your Facebook security to secure these third-party accounts.

How to Know If Your Facebook Account Was Hacked

So how do you know your Facebook account was hacked Has Your Facebook Been Hacked? Here’s How to Tell (and Fix It) Has Your Facebook Been Hacked? Here’s How to Tell (and Fix It) There are steps you can take to prevent being hacked on Facebook, and things you can do in the event your Facebook getting hacked. Read More if nothing obvious has changed yet? If a Facebook hacker managed to get into your account, they will leave a trace.

Log into your Facebook account and click the arrowhead in the top right to expand a menu. From the menu, pick Settings and go to Security and Login or just use this direct link.

At the very top, you’ll see a list of devices from which you’ve most recently logged into your Facebook account and when they were active.

Facebook Security and Login Settings

Click See More to expand that list and review older sessions. If you spot any suspicious activity in your logins, here’s what you need to do, in the following order

1a. Change Your Facebook Password

In case your Facebook hacker hasn’t changed your password, you got lucky! This is the time to update your password before you log out suspicious sessions (you don’t want to alert the hacker). If it’s too late, head to step 1b.

Under Settings > Security and Login, scroll down to Login and click Change password. Enter your current password, set a strong new password (possibly using a password manager like LastPass), and click Save Changes.

Facebook Change Password Screen

After changing your password, scroll back up to Where You’re Logged In. Either Log Out of individual sessions by clicking the three vertical dots or click the Log Out Of All Sessions option in the bottom right after expanding the list. Do this only if you’re sure you can log back in.

Facebook Sessions

We recommend logging out completely, provided your contact details and security settings are up to date. You don’t want to jeopardize your means of logging back in. If you’re unsure, manually log out all recent sessions that seem suspicious.

From here, proceed to Step 3 if you think that your account was abused.

1b. Reset Your Facebook Password

If the hacker did change your password and you can no longer log into your Facebook account How to Recover Your Facebook Account When You Can No Longer Log In How to Recover Your Facebook Account When You Can No Longer Log In We show you how to recover your Facebook account with five proven Facebook account recovery options. Get your account back now! Read More , act quickly. Try to regain access. There is a Forgot your password? link underneath the Facebook login:

Facebook Login window

This will let you retrieve your password in several different ways. First, you’ll have to Find Your Account. You can either enter the email address you used to register with Facebook or any other secondary email address you added, as well as your phone number.

Facebook Find Your Account

If Facebook can find your account, you can choose how to Reset Your Password.

In my case, Facebook offers to send a recovery code to any of the email addresses I added to my account. I highly recommend that you specify multiple backup email addresses. Remember that you must keep those accounts equally secure, at least by using a strong password and ideally by enabling two-factor authentication.

Facebook Reset Your Password

Use the No longer have access to these? link if that’s the case. Facebook will ask how they can reach you to verify your identity. This can take a while.

If you believe that the Facebook hacker who has access to your account has been abusing it, proceed to step 2.

2. Report the Facebook Hack

If your account wasn’t simply hacked, but is sending out ads and spam to your friends, you must report it as compromised.

Facebook Report Compromised Account

You can also use this in case you lost access to your account by means of a hacking attack. Facebook will help you recover access to your account.

3. Remove Suspicious Applications

Oftentimes, it’s not an evil person that randomly hacked your account. You may just have granted access to a malicious Facebook application How to Prevent & Remove Facebook Malware or Virus How to Prevent & Remove Facebook Malware or Virus Facebook malware is a threat, but you don't have to worry about it if you follow this advice. Here's how to avoid the nasty side of Facebook. Read More which subsequently hijacked your account.

To remove suspicious applications, go to Settings > Apps and Websites and go through the list. Click Show All on all Active Apps and Websites, set a checkmark on apps or websites you’d like to remove, click the Remove button in the top right, and confirm whether you’d also like to “delete all posts, photos and videos on Facebook” from these sources.

Facebook Apps and Websites Settings

Alternatively, click the View and Edit link and change the app’s permissions, which includes options like app visibility, access to your personal information, and actions it can take.

Edit Facebook Apps and Websites Permissions

4. Engage Damage Control

After doing everything you can to regain control over your hacked Facebook account and preventing further damage, inform your friends about what is going on.

This is a precautionary step in case the hacker has been abusing your account. If you presently can’t access your account, contact your Facebook friends through other social networks, by email, or have a mutual friend inform them via Facebook.

Improving Facebook’s Privacy and Security Settings

Once you’re back in control, we highly recommend that you review your Facebook settings.

  • Under Settings > General, update your contact details, add additional email addresses or mobile phone numbers you have access to. Likewise, remove those you no longer have access to.
  • Head to Settings > Security and Login to set up extra security measures, including alerts about unrecognized logins, two-factor authentication, and choose three to five trusted friends who can help you to recover your account should you get locked out.
  • Under Settings > Privacy, choose the privacy settings you’re comfortable with. We recommend letting only friends see your future posts and retroactively limiting visibility of past posts.

Our previous article on how to secure your Facebook account 5 Things You Can Do NOW To Secure Your Facebook Account & Make It Recoverable 5 Things You Can Do NOW To Secure Your Facebook Account & Make It Recoverable To most of us this is the biggest nightmare. You want to log into your Facebook account and your password no longer works. In the worst of cases, someone managed to hack your account and... Read More takes you through all these steps and more. Note that the single most important security feature you can enable on any of your accounts is two-factor authentication What Is Two-Factor Authentication, And Why You Should Use It What Is Two-Factor Authentication, And Why You Should Use It Two-factor authentication (2FA) is a security method that requires two different ways of proving your identity. It is commonly used in everyday life. For example paying with a credit card not only requires the card,... Read More . We strongly recommend that you lock down all social accounts Lock Down These Services Now With Two-Factor Authentication Lock Down These Services Now With Two-Factor Authentication Two-factor authentication is the smart way to protect your online accounts. Let's take a look at few of the services you can lock-down with better security. Read More  that offer this feature.

How Do You Keep Your Facebook Account Safe?

Once you get hacked, you’re forced to learn about all the mistakes you made. And hopefully, you’ll never make them again. This is the time to learn about social engineering attacks and how to protect yourself against them. Hackers never stop evolving.

Concerned your Instagram account has been hacked What to Do When Your Instagram Account Has Been Hacked What to Do When Your Instagram Account Has Been Hacked Here's what to do when your Instagram account gets hacked and how to prevent your Instagram account getting hacked in the future. Read More too? Check out our guide on what to do.

Explore more about: Data Security, Facebook, Hacking, Online Privacy, Password, Two-Factor Authentication.

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  58. David Wallace
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  59. Big Rob
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  60. FiL
    August 29, 2018 at 3:20 pm

    what if what i caLL tracebook is doing this?

  61. Alex K
    July 19, 2018 at 1:40 am

    I have a problem, my gmail account got hacked and using that account the hacker re-opened my facebook account that I closed a few years back. My recovery info for the gmail was changed, and its the only account that i used to access FB! Now they are sending people malicious links through my name and neither FB or Gmail have any support to get my accounts back! what should I do in this situation? Who do i contact?

  62. Ruben Vasquez
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    Fbook sent me numerous confirmation codes..fine ...but when I submit them ...they are not valid ...why(6 digit)...so obviously I cannot get into my account... What's the problem...

  63. mary jordan
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  64. Agu
    April 18, 2018 at 7:48 am

    What happens if you don´t even get the PASSWORD RESET EMAILS from Facebook?
    In this case, I am talking about cases where people have added different emails and telephone numbers to their FB Account, yet no emails from facebook are coming through to the users. The worst is that Facebook doesn´t if consider sending SMS confirmation to the users!!! Very frustrating!!
    So what can one do here

  65. Keisha Maclean
    March 26, 2018 at 9:51 am

    I cannot access my Facebook account - it’s been 2 weeks now and I’m furious. I’ve followed all the steps to recover my account including having 3 trusted friends send me codes. I’ve sent a photo selfie holding a sign with the codes and still nothing !!! I can’t communicate with my family it’s had me in tears. Facebook should be ashamed because their level of customer service is appalling. I want to be able to access my account t

    • Tina Sieber
      March 30, 2018 at 8:42 pm

      I feel your frustration, Keisha. This is infuriating.

      How were you locked out? Did you forget your password or was your account hacked? Have you tried contacting Facebook under security@facebookmail.com?

    • FiL
      August 29, 2018 at 3:40 pm

      open a new account and start over

  66. pete
    March 17, 2018 at 9:34 am

    My Facebook account has been hacked, they have changed my profile picture, name, email address and password.
    Facebook are useless with not being able to contact a real person. I have tried everything, like my account has been compromised and taken to the part where i need to enter an email address or phone number. This would be great if my profile still had my details but as the hacker has changed them, when i enter my previous details, Facebook return an answer that they can't find me.
    Surely I'm not the first person this has happened too and would love some help regarding this, as pictures of my kids and family are on my page.

    • Marilyn harbin
      March 29, 2018 at 1:55 am

      I have been hacked by a black hat hacker. He has complete control of my iPhone. He owns a computer store. He should go to jail for this. He is a professional hacker. I feel he makes a living off stealing people’s information when he works on their phones computers etc. He has all his info encrypted .!

    • Tina Sieber
      March 30, 2018 at 7:52 pm

      I'm sorry this happened to you, Pete.

      Some people who have commented below have had success with emailing security@facebookmail.com

  67. Peggy Rehkop
    February 19, 2018 at 9:45 pm

    Someone has disabled my Messenger alert notification— the alert that tells me if someone else is trying to log into my account. Although I checked the “on” option and hit save, when I back out of it, it says the alert is off. I desperately need to know how to fix this on my iPhone 6s.
    My AOL email account was also hacked. I changed my Facebook and AOL passwords.

    • Tina Sieber
      February 21, 2018 at 1:55 am

      It's strange that changes you save would change on their own. But it sounds like it happens immediately, so it's probably an app issue. Also, you said you changed the password.

      Where in the Messenger app are you changing these settings?

      On Android, Facebook Messenger and Facebook are two separate apps and Messenger doesn't have these options.

      The Facebook app does though, under Account Settings > Security and login > Get alerts about unrecognized logins. When you click that last one, you can control login alerts for Notifications, Messenger, and Email. Changing these settings works for me.

      If it still work doesn't on your end, I'd recommend restarting your device and trying again.

  68. Frank
    February 10, 2018 at 10:17 am

    Why dt you sell this to feacbook? Their help site is a joke and does nothing but collecting spam. Yours helps at least and some people get fixed their problems

    • Tina Sieber
      February 21, 2018 at 1:28 am

      Thank you for saying that, Frank. I wish Facebook just made it easier to recover an account or employed more staff to handle recovery requests.

  69. Frank
    February 10, 2018 at 10:15 am

    You should sell this help to facebook, their help file is a joke and not quite s good as yours.

  70. Bishop
    December 30, 2017 at 12:30 am

    I don't know what happened but I can't get on Facebook . And I have forgotten my password.sence yesterday. I am not getting A code to reset. I have tried everything they have told me to do. I really need help .This is how I keep in touch with family and friends I would really appreciate the help please

  71. Brightbrush
    December 22, 2017 at 4:52 am

    I could guess who the hackers is though don't know in person. Seems hacker use same brand and model of mine. I don't know what else she can do and I don't know fb can really fix it or not. I wanna try another account but I don't feel secure. I thought hacker will know whatever I do on my device.
    Am I right?

    • Tina Sieber
      January 21, 2018 at 2:21 am

      Do you suspect the hacker has access to your computer? Did you try to scan your computer for malware? Maybe reset it (after backing up).

      Other than that, set up a new Facebook account and be sure to use a strong password, additional contact details, and two-factor authentication.

      Best of luck!

  72. Anthony
    December 16, 2017 at 1:41 pm

    My Mum was just on holiday in India and has only been accessing Facebook on her iPad while over there she got signed out and couldn’t remember her password so got locked out.. now my parents aren’t exactly clear on the details on what follows but using a verify code it has opened her up a new account.. her original acc is still active in that I can view it and post to it.. The New account is opened with the same login email as the original, so any attempt to recover account or password reset sends the verify email to her but Just opens her up in the new acc.. the face book ID numbers are different so how do we regain access to the original acc if her login Email only brings up the new acc?

  73. Jordan C. Thomas 111
    November 14, 2017 at 10:03 pm

    Facebook created a 6 digit two step authentication so I can get back online with Facebook. The 6 digit two step authentication number that was given to me by Facebook IS NOT WORKING.. what do I do?

    • Tina Sieber
      November 14, 2017 at 10:42 pm

      Can you request the code through a test message? Maybe code generator isn't synched and needs a refresh.

  74. Jackie
    October 30, 2017 at 9:32 pm

    I have the same issue as a couple other commenters- when someone hacks your account and changes your password and security settings on you, you are completely powerless to do anything. None of your solutions listed here will work, and Facebook doesnt care about protecting its users, they flat out ignored my pleas for help. Any advice on that front? I'm not the only one experiencing this I guess.

  75. Terry cox
    October 28, 2017 at 2:49 am

    I was hacked and keep getting hacked!
    The hacker got into my profile and has my phone number and email address. So even if I go in and change password, he can use my emai or phone number and tell them he forgot password and they let him put in another password and get in. Facebook Security is terrible! Any help would be appreciated!

    • Joanie
      June 13, 2018 at 11:42 am

      yes, maybe they do have your personal information such as your cell number and email address. If I were you, I would start fresh. I would contact my cell phone provider and request a new number, Why not!? Nobody remembers telephone numbers these days anyway, and you can simply alert all of your friends and family with a simple text or message of your new cell number? Also, if you don't want to set up a new email address to use from now on, then at least I would set up an email address only for facebook, and use that for the authentication. Good luck. I like to write down all of my user names, pass words and such and keep them tucked away somewhere safe. Now it seems you need a code for everything. So difficult to remember...All the Best to you.

  76. Mizzy
    October 5, 2017 at 3:26 am

    My friend can't open her fb. I tried to recover but still can't recover.

  77. Mizzy
    October 5, 2017 at 3:25 am


  78. mc ron
    September 25, 2017 at 11:54 am

    thank you. 2.Report Compromised Account. it works

    • Tina Sieber
      September 25, 2017 at 6:47 pm

      Thank you for your feedback, Ron!

      Mind sharing what happened and how reporting the compromised account helped you?

  79. Bill
    September 12, 2017 at 6:14 pm

    Yes I've been hacked through either app or email I opened but fairs fair I had a lapse and have got over it will delete Facebook account for now and be more security conscious in future.Bill

  80. KATHY
    September 7, 2017 at 5:51 pm


    • Tina Sieber
      September 7, 2017 at 6:24 pm

      Did you know that all caps is the digital equivalent of shouting?

      • JIM
        August 8, 2018 at 4:51 am


  81. ramon nieves
    September 1, 2017 at 4:49 am

    I have tryed everything and still can't recover my account the sad part is that I have Pictures of my brother and sister that past away in 2016 this is no eazy for me.

  82. Chase
    July 30, 2017 at 7:25 pm

    My account has been hacked, and the hacker changed the phone number and email that were associated with it, so using Facebook recovery system has been useless. I cant successfully report it because they changed my info. Idk what to do!!!!

    • Tina Sieber
      July 31, 2017 at 7:39 pm

      If there's no way to recover your account, start over. It sucks, but if you can't change it, you can only move on. Set up a new account with all possible security features, inform your friends, and keep your personal information updated, so this won't happen again.

    • Tina Sieber
      July 31, 2017 at 7:40 pm

      Oh yeah, and you can also report your account as hacked: https://www.facebook.com/hacked

    • Katie
      August 19, 2017 at 6:07 am

      Same thing is happening with me! Did you ever get it resolved? Or did you just have to start over?

    • pete
      March 17, 2018 at 9:37 am

      Same thing happened to me,
      How did you go with it in the end, as I'm getting no where with the options about account being hacked.

  83. Sharla
    July 16, 2017 at 2:05 pm

    My account was hacked and they changed my email address and password. I am trying to report it as compromised, but they put the trusted friends on the account to verify and I can't get past it, Is there anything else I can do to get my account back? Or at least get it deactivated?

  84. Rachel Jain
    July 9, 2017 at 5:34 pm

    My Facebook was hacked. They changed my password, changed my email's password, and changed the number associated with getting a new password to theirs. I have reported it as compromised but have not heard from Facebook in over a week. Please help.

    • Tina Sieber
      July 16, 2017 at 2:44 am

      Did you try to email them?

  85. Afreen
    June 14, 2017 at 9:00 pm

    My friends account maybe has been hacked.
    Whenever i send her msgs, it shows that it has been seen but she says that she wasnt online. I dont know what to do please help we have to share a lot of personal information through massenger. What should i do? She says she changed her facebook password and also her gmail password but nothing seems to work. What shoul she do?? :(

    • Tina Sieber
      June 15, 2017 at 7:32 pm

      Does she have Messenger open in a browser maybe?

      • Swarupa
        July 9, 2017 at 5:41 pm

        Respected Madam ,
        My facebook account was being used someone and had changed my password, recovery email, phone number and all security options. I can't get access to anything to get it back or to delete. I am facing many problems with whats happening in my facebook. I tried in different ways but cant get any useful response. I HOPE you understand and please help me in DELETING the account. THANKS

        [Broken Link Removed]

        • Tina Sieber
          July 17, 2017 at 4:28 am

          Swarupa, I'm afraid there's nothing I can do. Please report your account as hacked or try to contact Facebook directly. Best of luck!

  86. Shequeta
    May 5, 2017 at 3:00 pm

    I need HELP ASAP!! My Facebook account has been hacked. The user has completely taken my name and change the settings. I was able to screen shot the page that shows my name had been changed. I've called 1-800 numbers and they all want money.... I don't have any luck with using my phone numbers or email addresses to gain entry. Can someone help me QUICK????

    • Tina Sieber
      May 6, 2017 at 5:10 am

      Have you reported your account as hacked? See my comments below for details. I'm afraid Facebook isn't quick with helping people to recover their accounts. Expect this to take a while. You will also have to prove your identity to Facebook before they can help you.

  87. Mike
    March 22, 2017 at 3:12 am

    Was hacked and deleted and changed my password. Than I put a message to not accept my friendship as I was hacked. Than hastily deleted my Facebook account. I see through my wife's account that my friends are still accepting my friendship. Is there anything I can do to report this since my account is deleted?

    • Tina Sieber
      March 22, 2017 at 9:30 am

      Saw that you'll take this to Facebook directly. Hope you'll receive a response and find a solution. Good luck and do let us know how it turned out!

  88. Mo Sellers
    March 7, 2017 at 1:41 am

    Dear Facebook,

    My account has been hacked!!! Please help me get started again!!!

  89. HnryC
    March 3, 2017 at 5:05 am

    Thanks For Such a nice post, Please am having a difficulty here, my account was hacked, i regained it through ID card verification, changed my Email and Phone Number, now the hacker got the message that his email has been removed, now he followed the link and regained access to My account, i kicked him out again and He regained access again , am confused, What do i do? what other measures do i take to secure my account and Kick him off from using the Facebook password reset link to regain access to my account.. Thanks in anticipation of Reply

    • Tina Sieber
      March 3, 2017 at 8:58 am

      You actually made it through ID card verification and Facebook still lets the hacker reset the password through their email address? Geez, that is such a failure on Facebook's part!

      Email them and explain the situation, hope someone there will be willing to help you out: security@facebookmail.com

      Good luck!

  90. Frances Plaskow
    March 1, 2017 at 4:38 pm

    All I want to be is to come out of Facebook I have been hacked all over the world please kindly delete my name

    Many thanks

    Frances Plaskow

    • Tina Sieber
      March 2, 2017 at 9:46 am

      This is not Facebook, Frances. Hope you'll find away to remove yourself from Facebook. Good luck!

  91. Khari
    February 17, 2017 at 4:05 pm

    Am I out of look ? I went to login and it kept telling me my password was wrong when I know it was right. After trying to reset and change my email I realized it was a hackers page ... Now they have my all info. I still have access to original email but whenever I try to send the code it is not coming to me.. It's not allowing me to rechange email or anything else. What can I do about this ???

    • Tina Sieber
      February 20, 2017 at 5:26 pm

      I'm not sure I follow. You tried to log into Facebook and recover your account, but it was a hacker's page, not Facebook where you did that?

      Definitely change all passwords you shared with that hacker page!

      If your Facebook account is now inaccessible, report it as hacked and hope Facebook will be in touch to verify your identity. Good luck!

  92. Amy Hansford
    February 15, 2017 at 2:55 am

    There are 2 different Amy's on my face book
    Please help delete they have no faces

    • Tina Sieber
      February 15, 2017 at 9:35 am

      Not quite sure what you mean, Amy. Do you have two friends called Amy that don't have profile pictures? Or do you have two accounts with the same name?

      • Jenifer Sanderson
        April 27, 2017 at 2:01 pm

        Tina, I think she is saying someone set up a dummy Facebook page with her info. Hopes this helps.

        • Tina Sieber
          April 27, 2017 at 5:43 pm

          Possible. Thanks for weighing in, Jenifer.

  93. liz
    February 6, 2017 at 1:18 am

    I can't do any of the above as the spammers message is permanently in front of my Facebook page. I can't get past it. What can I do?

    • Tina Sieber
      February 6, 2017 at 12:23 pm

      Sounds like malware that's hijacking Facebook. Which browser are you using, Liz?

      Have you tried using a different browser? Have you tried scanning your system for malware?

      Here are some options from the top of my head:
      You could try to disable browser add-ons. You could also uninstall and re-install your browser. You could create a second Windows user profile and see whether the issues persist if you use a fresh Internet Explorer or other browser profile.

      In addition to the above tips, I recommend the following article: 10 Steps To Take When You Discover Malware On Your Computer

  94. Sue
    January 8, 2017 at 3:35 pm

    Hi. My account has been hacked and he has changed my password and my email address. I no longer have access to both the information. Please advise on next steps. Thanks

    • Tina Sieber
      January 10, 2017 at 11:31 am

      Report the account as hacked and hope that Facebook will be in touch to verify your identity. Good luck, Sue!

      • Sue
        January 11, 2017 at 12:58 am

        Hi Tina. Thanks for your feedback. Do you have an email address that I can sent to to ensure my account is closed for good? Thanks in advance.

  95. Tim Herring
    December 18, 2016 at 6:52 am

    My wife passed away in September, family members asked me to keep her account open for awhile so they could view/post things on it. It appears that someone has opened another account under her name and is sending out friend requests. She could not have posted anything after 9/18/2016. What can I do? I don't know her password so can't get on to her page as user.

    • Tina Sieber
      December 18, 2016 at 10:02 am

      Sorry for your loss, Tim. This sounds very disturbing.

      You can report your wife's account and turn her account into a memorial account: https://www.facebook.com/help/408583372511972/

      You can not gain access to her account unfortunately.

      If someone is setting up a fake account under her name, you can report that too, though it might be a well-meaning family member or friend. I'd rule that out first and let them know what will happen with your wife's real account.

  96. Ding Eustaquio
    December 18, 2016 at 6:04 am

    hello I would like to ask for help how I can retrieve my second facebook account profile.
    because I sent many times my ID photo identity to proof as my own profile account.
    I login many times, with my correct password but this one below showing to me.

    "We've received your ID submission. We'll contact you at the email address you provided after reviewing your ID. You can also try other challenges to confirm your identity."

    please I need your help and I have many pictures and friends needs to be retrieve.

    thank you and have a nice day...

    • Tina Sieber
      December 18, 2016 at 10:05 am

      Sounds like you did everything right. Now you have to patiently wait for Facebook to get in touch with you. It can take a while.

    • Ding Eustaquio
      December 18, 2016 at 10:15 am

      Oh my God!!! its such a desperate happen to me....I'm scared. Maybe somehow i will not retrieve my profile. Please anyone who has friends from Facebook support Team to ask them how long it will take to restore my facebook account....I need my photos and relatives contacts..

      thank you

      • Tina Sieber
        December 18, 2016 at 6:35 pm

        Sucks when that happens right around Christmas. But if I was you, I'd start to obtain the contact data of your relatives otherwise. Facebook won't be quick to resolve your case.

  97. Sherina erna
    November 18, 2016 at 7:37 pm

    My fb has been hacked, i have changed my password several times but he (the hacker) still can acess my fb.
    Actually i know him, but nothing i can do he is my boyfriend, he told me that he can access my fb using the black hole. I don't understand that, it's kind like a trush or what i really have no idea. But is really uncomfortable knowing someone else keep watching my fb account. If someone know about this problem please tell me what to do

    • Tina Sieber
      November 19, 2016 at 11:31 am

      Change your Facebook password and set up two-factor authentication to keep your boyfriend out.

      Actually, set up two-factor authentication for your email account too. Set a passcode on your phone that your boyfriend doesn't know. Use unique / different passwords for all your accounts. Use strong passwords. Use a password manager to remember all those passwords. Use a unique, minimum 8 character long password that contains numbers, letters, and special characters to lock your password manager.

      Your boyfriend is bullshitting you. There is no black hole. He might just know the password you're using for all your accounts and maybe he's spying on you. If that's the case, the guy is scum and you should seriously consider breaking up with him. He has no right to read your private messages. It's a breach of your privacy.

      Protect yourself, set strong passwords and use two-factor authentication. Google it. We've written about it in MakeUseOf too.

      • Ding Eustaquio
        December 18, 2016 at 6:09 am

        same with me, I reset also my password. but I cant logon. this was error to me.... i sent many times my ID photo as proof...please help tina thank you

        "We've received your ID submission. We'll contact you at the email address you provided after reviewing your ID. You can also try other challenges to confirm your identity."

        I want to retrieve my photos and friends under my email address logon. thank you..and God Bless

        • Tina Sieber
          December 18, 2016 at 10:03 am

          Facebook is very slow and unreliable with helping people to recover their accounts. Unfortunately, I can't make them do anything.

  98. Janet Walsh
    November 14, 2016 at 2:29 pm

    I have had FB friends tell me my account was hacked since they have gotten new "friend requests" from me. When I opened my account years ago, I used a different (now not working) email account. I am cautious about using my current email in this comment as I do not want that account hacked as well so am using the non-existing email. Am considering just closing out of FB entirely.

    • Tina Sieber
      November 19, 2016 at 11:24 am

      Thanks for your comment, Janet. Can you still log into your old account? Maybe you should deactivate it? Or report it as hacked and let Facebook take care of it.

  99. Pro Brick
    November 5, 2016 at 10:21 pm

    please help me get back in to my facebook i no longer have my e-mail password or my phone number as they were stolen on me ,

    • Tina Sieber
      November 7, 2016 at 9:36 am

      Since you cannot recover your account, you can instead try to report your account as hacked and hope that Facebook will be in touch to verify your identity. Good luck!

  100. Wasim
    October 28, 2016 at 4:03 am

    This article is not helpful for me.
    I have lost my mobile and now i cannt see my facebook id anywhere in search option.problem is i forgot my password.phone no i dont have that one was in lost mobile and i am using the email it was not entered in this account. What to do please help.

    • Tina Sieber
      October 28, 2016 at 8:33 am

      I'm sorry this article isn't helpful, Wasim. Not all cases can be reproduced for testing, nor are they easily solvable. Your case is somewhat extreme. Try to report the account as hacked because that's the scenario closest to what you're experiencing, i.e. hackers taking away all your access information (password, email address, mobile phone number). If you're lucky, Facebook MIGHT be in touch to verify your identity.

  101. reyven salibaga
    October 8, 2016 at 11:56 am

    its not helping

    • Tina Sieber
      October 8, 2016 at 5:53 pm

      That sucks. Facebook isn't making it easy to protect or recover your account, especially if it was hacked. Let us know if you do find a way to restore your account. Thank you!

  102. Mayuri Roy
    August 31, 2016 at 2:38 pm

    If someone cracks your password and changes all your personal details including username, mail id, phone number and trusted contacts, how are you expected to retrieve your account?
    Shouldn't there be an OTP system everytime someones tries to change your personal details from an unidentified browser? My password recently got hacked, but lucky me i happend to come upon the notification email and could change my password before the person could change my personal details. I wonder what would have had happened had the person changed my personal details...

    • Tina Sieber
      August 31, 2016 at 3:12 pm

      Sometimes it's just luck. As an extra line of safety, enable two factor authentication wherever possible. Then they can't log into your account from a new device / location, even if they do crack the password.

      • Mayuri Roy
        August 31, 2016 at 4:54 pm

        I am from India, it appears that we do not have the login approval feature so far.

  103. deliaunife@gmail.com
    August 22, 2016 at 3:44 am

    I accepted a friend " who was not the friend (hacked) and I invited her to my place !!! I'm so scared this person has my address. I know nothing they can do. It's not that they have the keys ... But still....

    • Tina Sieber
      August 22, 2016 at 7:43 pm

      They're probably not even in your country, let go in your city. I think it will be OK and you can calm down.

  104. Lance Ferm
    August 18, 2016 at 11:28 pm

    I have been hacked multiple times. I suspect someone stole my old cell phone from a ewaste bin in a Target. Now they have opened multiple accounts under names similar to mine. It appears that my Facebook days are over.

    • Tina Sieber
      August 20, 2016 at 10:02 am

      That sucks! Sorry to hear, Lance. You should definitely report your account as hacked to Facebook. If all else fails, you can still create a new account and add all your old friends again. Not the same but better than feeling left out - if you care about Facebook that is.

  105. tilottama banerjee
    August 11, 2016 at 6:51 pm

    hi , I need urgent help / guidance.
    my account was hacked and there is no one that can help me from fb. this is beyond shocking.
    hoping one of u can help.

    I tried to reset password. I entered my existing phone no. associated w the account and a new ps wd. it said I can try back logging in after 24 hours. after 24 hours its not letting me log in . it says ' the phone no. already exists with the account ' --- what ?? of course it exists..

    anyhow, its day 3 now and I am locked out. it asked me for verification question every time I tried logging in but it keeps giving me this stupid error '' this no. is a duplicate no.'''

    does anyone know what s going on ?

    • Davies Hacker
      September 3, 2016 at 3:30 pm

      You can contact Daviesmicheal6 at gmail.com he is a genuine hacker.

  106. Ruth B. Barsanalina
    August 8, 2016 at 7:58 am

    hi ....can you help me access my account in fb is already 3 years that i cannot use my fb account please help me...i already do many stuff to access my account but it cannot open...please help me

  107. Anonymous
    August 7, 2016 at 12:52 pm

    I am still waiting for my Facebook account to be returned to me. It's been 5 days since I first contacted Facebook about this and is extremely frustrating since there are photos of my grandchildren and other family members on my page that are very important to me. I copy and past here the original email I sent. Please help!

    Stephen Ellis

    AttachmentsAug 2 (5 days ago)

    to abuse

    My name is Stephen John Ellis. I have a facebook account under the name Steve Ellis. On the 31st July and again on the following day 1st August 2016 I received notification via facebook and by email that my account may have been hacked as an unknown login attempt had been made from near Jakarta Indonesia. After following the prompts given by facebook I was able to recover my account both times. Obviously each time I changed my password. last night however in an attempt to make it more difficult for this person to find me I also changed my email address and my profile picture. My old email was stephenellis2478@gmail.com and I changed it to steverhyleycooper@gmail.com. My profile pic was changed from a pic of myself with the words QLDER under the pic in support of our state of origin rugby league series to a previously used photo of a much younger self with my younger brother that was taken in 1984. I awoke this morning to find yet another email from facebook telling me that yet again the Indonesian had tried to login into my account. I attempted to follow the recovery steps and was unable to recover my account.
    Among these recovery steps was a request for my trusted contacts. I entered the only people it could be however as told repeatedly that the information was incorrect. The people I listed were Dianne Ellis my wife, Julie Ellis my daughter, Jason Chase my son in law, and Emma Field my daughter in law so therefore I assume the hacker changed this also.
    My facebook user name is steveellis321.
    My account has 7 recently added friends those being Doug Johnson, Crystal Smith, Monica Davis, Myles Neal, Roberto Vago all of whom I know. However there are also Wang Soo Ying and Neena Williams whom I definitely do not know and DEFINITELY DID NOT ADD to my friends list so assume they were added by the hacker.
    I attach here photo identification of myself and also other documents showing my name in an attempt to prove that I am whom I say I am and I request my facebook account be returned to me asap.

  108. Bent
    July 24, 2016 at 11:27 pm

    Really nice advice! it works!!!

  109. sudarshan
    June 20, 2016 at 8:19 pm

    Hello, my fb is hacked, infact he is my friend but i cant do anything.i have given his mail id while creating a account . now he s changed d password & using it . pls anyone suggest me to delete that account.

    • mahukh
      July 10, 2016 at 1:17 pm

      i u know the password then login to that id and then go to settings click on security and deactivate your id

      • Sudharshan
        July 11, 2016 at 1:05 pm

        the password is changed . i cant access that account. he has given recovery password to his mail. if i click to forgot password it will msg will b sent to his mail.

  110. Dan Grafane
    June 10, 2016 at 1:52 am

    please help me! my girlfriend facebook account has been hacked. and i really really want to trace the hacker. i'm done searching in all the website how to trace but i always failed. after the hacker hacked her account they automatically deactivate her account. we change the password but it's to late for us to recover some files. her account has been hack last monday june 6, 2016 and yesterday my account has been hacked to. i dont know now what to do. i change may password, check my email. i do everything to recover but in the end i failed. it so hard for me to recover it because of my job. i am a seafarer. and i dont have enough time to have internet connection. please help me. if you know a person who can trace the hacker please let me know. i will pay you after my contract ends. my contract is finish this coming july. my nationality is filipino. i beg you guys to help me. i really want to end this nightmare.
    -thank you for your help and reply.

  111. Norma Timbang
    May 12, 2016 at 8:05 pm


    • JonQuan1
      June 1, 2016 at 2:26 am

      Hi, even though I do not work at Facebook, you might want to report your compromised account to Facebook to lock it.

  112. Julia
    May 7, 2016 at 6:35 am

    where do i put the confirmation code after i waited 24 hours?

  113. oryza
    March 17, 2016 at 12:50 pm

    While loading a photo ,another photo pops up in the preview ,when pressing post the photo that I need to post goes on my page. FRom where does that photo comes.?
    It is still there when I want to upload new pictures.

  114. sonal
    March 15, 2016 at 11:05 am

    somebody creat new accout which is use my name and all personal information , my pic .& he misuse my new created facebook account.how i will analysis whom did this ?

    • Afreen
      June 14, 2017 at 9:02 pm

      You can search for his email or phone number on his account. Hope that helps. ?

  115. Rocky
    March 12, 2016 at 12:22 am

    I was writing a post in facebook on my Iphone and it took me awhile because I was thinking and out of the blue, there was someone continuing my writing on my Iphone. I was really frightened so I discarded my post. Is there someone that is controlling my phone. My FB was hacked before and someone has posted a nude photo with my name on it. I have reported this to FB. I just want to know if my FB is still hacked?

  116. Lisa Willis
    February 29, 2016 at 7:27 am

    Umm I need a question answered as well last night I had a thing fb wanted me to verify number information. But it didn't like it as it is on my main account . This started Fri. Then on Sat wanted me to verify my main account and mom's will I did one. Messed up the one I'm talking about here. And never got a chance to do mom's well they asked me to verify by looking at pictures. But half the people they showed me I didn't recognize. So locked out again. Luckily my other 2 back ups are good..

    Lisa Willis

    , so if I deactivate. Can I get it back??? I wish you could just call fb

  117. Jason Boyer
    February 24, 2016 at 10:15 am

    The account which was hacked into is called: Maryland Combat Sports Academy. I, Jason Boyer, a recently Retired Deputy Sheriff/SWAT Team Operator from Frederick County Sheriff's Office, Maryland and my partner, a recently Retired Sgt. SWAT Team Operator from Montgomery County Department of Police in Maryland established a business Facebook page back in 2009 for Frederick Fight Club. We later had to change the name to Maryland Combat Sports Academy.

    When we made this change, we let our better judgement slip off to the side and hired Mischa Christensen on as the General Manager. He was a target of our Narcotic's Task Forces for years and we were just trying to change a young man's life. Since we closed down both companies, Mischa has hacked into our Maryland Combat Sports Academy page and removed all of our access as "Administrators" on a page we created. He has tastelessly gone back and posted things that may boost his own ego, while at the same time removing many of the pictures we put up over the years. He has also gone back over old posts and changed the wording in them, often removing our own names and replacing them with his.

    Mischa is mentally unstable. The local and state local law enforcement know about this situation and have advised Ken and I to protect ourselves as we see fit and to send you our explanation of the obvious malicious conduct this concerning individual has over our page. Please do what you can to fix it. My (Jason Boyer's) number is 240-250-0812. My business partner's phone number (Ken Stephens') is 301-674-0698. We can also both be reached at Jason@tacticalcombatinternational.com and Ken@tacticalcombatinternational.com.

    This hacking and harassment must stop immediately. He have found it very dis-concerning that the only way we have been able to get in touch with you has been through this email. People's lives, business's and reputations are at stake. Again, we appreciate your immediate attention with this high-priority business and action to upend Mr. Christensen's malicious actions.

    Thank You For Your Time,

    Jason Boyer and Ken Stephens, Owners of Tactical Combat International, the original Frederick Fight Club and then Maryland Combat Sports Academy

  118. Angel
    February 23, 2016 at 10:57 am

    My FB was hacked and private messages were deleted or stolen. I need to retrieve the messages?

  119. courtney dodge
    February 13, 2016 at 8:59 pm

    my FB got hacked again my page completely erased now something has got to be done this is BS this is a white collar crime through the FBI somebody at FB has to do something this is getting outta control DO SOMETHING NOW

  120. Wilma Ratliff McCarty
    January 21, 2016 at 4:47 am

    I would like the other account with my name and picture Removed . She has already contacted a lot of my friends 15 of my friends have accepted this person's friendship . I did put a notice on facebook that it wasn't me controlling the account . I did this 2 times or more and guess what , this person either male or female has 15 of my friends . This person stole my picture of myself and is using my name on a facebook account . Isn't there something that can be done . Thank you for anything that you can do ..

  121. Rita Henry
    January 19, 2016 at 5:36 pm

    What obligation does FACEBOOK have..........I want my duplicated and my own page deactivated.....try doing that....it keeps getting reactivated. What bullshit!

  122. bebe po ako
    January 1, 2016 at 7:46 pm

    my facebook account was huck they change the email address and passwords what shall i do to take it back?

  123. katey
    December 1, 2015 at 1:38 pm

    my account has been hack and the hacker changed all my personal information but i need the account back because most of information for school is on that account what do i do

  124. Anonymous
    November 7, 2015 at 11:56 am

    My account was hacked, the hacker changed my password what to do can you help me please

  125. Anonymous
    November 1, 2015 at 5:50 am

    my fb got hacked. the hacker changed my email and password. pls help me.

    • Anonymous
      November 7, 2015 at 12:02 pm

      Me also

  126. Anonymous
    September 13, 2015 at 12:13 am

    My account was hacked, and in the amount of time that I didn't realize it, the hacker took over my business's facebook page and removed me as admin. I was able to get him out of my acocunt but he currently has control of my page. I have tried to contact facebook in so many different ways and have never heard back from them. Am I totally screwed? It has been a week and a half, and the guy contacted me and wants me to pay him $200 to get my page back from him. This seems totally illegal. Also, I filed a cyber crime report with the FBI. Haven't heard anything from them either.

  127. Anonymous
    June 24, 2015 at 7:55 pm

    OK I'm good with computers I need your fb I'd and email that goes with it I'll see if I can fix for you I always catch my hackers on my fb send me a email with all your details I can try no guarantee my email is deniseladybug6@ aol.com I need your fb I'd email and security question to try to fix this

    • Anonymous
      July 11, 2015 at 2:55 pm

      pls help me my account was hacked by someone i want to know what will i do to get back agai ? many thank you ..

  128. vernika pandey
    May 19, 2015 at 11:58 am

    how to get back my fb account somebody hacked that and my gmail account also hacked that person.or i havnt any thing to access plz rpl ..

  129. sumit shaw
    March 23, 2015 at 8:05 am

    from my facebook account spam mails are delivering to my friends and i am really worried....the site name is adf.ly and unwanted videos are being sent to my friends and i am really in trouble.help if u can

  130. Monica Kalli
    March 16, 2015 at 8:26 am

    Please Help Me.! My Facebook Is Hack Who Want To Help Me To Back My Facebook Please Help Me Sorry I'm Not Understanding Because I'm Kid Filipino.!

  131. Tania Thompson Poole
    March 13, 2015 at 8:15 pm

    Please can we be supplied with a LINK that one can go to to report hacking immediately and prevent this from occurring with anyone.

    Thank you

  132. ekko
    March 6, 2015 at 2:41 pm

    Someone hacked my account and now I got a mail that my account is permenalty blocked due to login from another location. What should I do?

  133. cR@sh_OverIde
    February 28, 2015 at 11:02 pm

    tina your not qualified to give out any valid advice ur now in way over your head i guess anybody can pretend to be anything over the net a writer, a facebook pro, maybe u should become a hacker and then charge people money for you to go and get their facebooks back but we already know u cant do that cuz u suck ur useless stop wasting yours and these peoples time writing this bs

    • DD
      March 2, 2015 at 2:08 am

      Are YOU qualified to help a small business owner. I hired an independent contractor to build a webpage for us. It was taking her a long time so we informed her that her services were no longer needed. HOWEVER, she was able to obtain our password for our facebook and gmail accounts and literally unfriended over 1,600 friends on facebook, which is my sole solicitation for this small business. Facebook is no help at all. Their response to me is............."whoever possesses the password of an account, IS the owner of that account" Are you seriously kidding me. If this is the case, why in the hell am I paying the quarterly taxes for this business. This creep should be paying them if she wants to own and destroy it in my opinion!!! I really need my friends to keep the doors opened. Further, I am NOT the first business this individual has done this to. We need help. ANYONE, please.

    • Tina Sieber
      March 2, 2015 at 11:55 am

      I'm not affiliated with Facebook and I know their personal support in these matters is extremely limited. So all I can give you is general advice; I'm afraid I cannot help you solve this particular situation.

      I have compiled all the information available at the time on how to recover a hacked account here: How To Recover Your Facebook Account When You Can No Longer Log In That article was written in 2012 and needs an update, which I'm working on.

      Meanwhile, since this person already unfriended so many of your contacts, I'd recommend to save you a lot of trouble and start fresh. Or start fresh while trying to get the old account back. Either way, you need to move your business forward. If you do create a new account, be sure to set up a strong password, recovery options, and two factor authentication.

      All the best for you and your business!

  134. cR@sh_OverIde
    February 28, 2015 at 10:44 pm

    ahaha the author of this site is a loser beware tina your account is next breath easy

    • Tina Sieber
      March 2, 2015 at 11:49 am

      Best of luck hacking a strong password and then getting past two factor authentication. Also, please do not accidentally hack the wrong Tina Sieber. It's not her fault you're unhappy with an article I wrote over three years ago.

    • Elize
      April 30, 2015 at 11:58 am

      My fb acnt was hacked yesterday & used to send porn videos to some of my fb friends and spammed mails ..i changed my password and logged in again after few minutes the hackers were backed again and send porn videos to my other fb friends,,,so i immediately change my password again for the second time and clean my pc for viruses and was forced to deactivate my acnt..Now i am worried that if i log in again the hackers will be back again in my acnt.. i want my fb acnt back and my privacy..pls help me...

  135. caroline
    February 26, 2015 at 7:10 pm

    my Fb was hacked last night and porn videos sent to all my friends. Somehow i manged to get it back by changing passwords and others reporting it. An hour ago when private messaging it was hacked again -same thing. I am locked out again and folowwed the links above but there is apart where facebook asks you to "secure your account" by changing passwords which i did, but then it asks you to change email passwords for associated email accounts and i am scared to go down that road, how do i know it's not hackers that are trying to get my passwords ? I am stuck in limbo

  136. juni
    February 20, 2015 at 8:08 pm

    help me please could i restore my account back using my old password

    • Aarzu
      May 10, 2015 at 4:56 am

      Whatu say i help u am a not mad just am joking

  137. juni
    February 20, 2015 at 8:37 am

    I AM trying to get my facebook account bu old password but didnt work why ?

    • Tina Sieber
      February 20, 2015 at 9:19 am

      If your old password doesn't work, maybe you forgot that you changed it? Or someone else changed it? Be sure you didn't accidentally enter the wrong password. If you did enter the right one (the only one you remember), try to reset your password. Good luck!

    • juni
      February 20, 2015 at 1:48 pm

      i change my facebook password and forgot it also i forgot may email password
      how can i log in and restore my facebook account with my old password

  138. shawn
    February 9, 2015 at 3:59 pm

    can you report compromised account with out loging in to my fb account? I had to deactivate my account since even though I changed my password several times it still was able to send out porn pics. as soon as I logged in with new account password.

  139. you suck
    February 7, 2015 at 7:39 pm

    this doesn't help if you cant access your account because the hacker changed your email and other contact information.

    • Tina
      February 7, 2015 at 9:23 pm

      You're right. It really sucks when users don't act responsibly before they get hacked. Had you chosen a secure password and activated two-factor authentication, then you probably wouldn't be here because it would have been very hard to hack your account. If you got hacked anyway, then that's pretty bad luck.

  140. Shadrack
    February 2, 2015 at 3:33 pm

    Hello Tina. My account was hacked and used to send out a porn video to a good number of my friends on FB. I changed my Password and cleaned my PC for viruses. Unfortunately, the hackers continued with their game as if I had done nothing. Consequently, I was forced to deactivate the account and decided to open another account with a different and new email address. To my utter surprise, the hackers were on my new FB account in no time. I was forced to deactivate the new account as well. What do you make out of this unique hacking and what can I do to secure my FB account(s)?

    • Tina
      February 2, 2015 at 9:50 pm

      Are you sure you cleaned all the malware off of your computer? Sounds like there might be something lingering around still, possibly a keylogger. Not sure what else it could be.

  141. Ghada karawi
    January 30, 2015 at 1:39 pm

    Hi , I send this from my friend account,plz my account maybe hacked ,coz I cann't accses it and after while I tried to create new account with my previous email that I already used .facebook accept the email as a new account.My old profile and my data has been disappeared .So plz help to to fix my account.the email was (ghadouda@hotmail.com) my phone is +9613999210.

  142. Anonymous
    January 13, 2015 at 12:51 am

    My account was hacked. I need a new password and I am not sure if my email address was also changed.

  143. asad
    December 24, 2014 at 3:04 pm

    Hi my facebook account is hacked and they changed my password and also i forget my password of my mail adress

  144. Irene
    December 20, 2014 at 3:28 am

    hi can you help me my account is hack, they change my password when November 18 2014.. how can I sol've this problem my Facebook account is no email and phone numbe

  145. blasphemy
    December 13, 2014 at 8:50 pm

    May i say ive used this as a simplified hack in the past put fb has beefed it up steadily. Ive gotten locked out afte 100 %. Authenticated resets and first thing i do is change passwords add emails and delete original email and numbers. Disable known contacts. Ive used authentication you must be sure you click start imediately no one week grace period. The best security in my oppinion is your cell. Enable cell notifications and log in approval codes. My actual passwords now are 321abcdefG layout with no worry its useless without the approval codes

  146. sheila
    December 11, 2014 at 5:04 pm

    My aunti facebook is hacked and they use in bad way,,were try all the article and not wrking,,plss can u help us

  147. Alice
    April 28, 2012 at 12:38 am

    My Facebook's been hacked & there's some really embarrassing, personal stuff in my profile! What do I do? I really want my Facebook back. If I don't do anything the hacker will read all my personal stuff.

    • Tina
      April 28, 2012 at 1:12 pm


      if you have tried everything covered in the article above, check for comments below for potential ways to take. Not much else I can add right now. I will, however, write another article about this topic.

    • christine lagarteja
      January 22, 2015 at 8:17 am

      Hi Alice I'm asking that how to open the email tru Facebook.I cannot login bcoz hacker email and password.thanks pi.this is christine

  148. Apha
    April 26, 2012 at 3:35 am

    My boyfriend is an engineer in a telecom industry here in maldives. and he claims he can retrieve my deleted facebook messages from facebook of december and january. Can he do that?
    besides that, i just checked my active sessions and there were many many suspicious lo-gins from someplace else.

    • Tina
      April 26, 2012 at 8:14 pm


      I'm not sure how your friend wants to restore the messages. Would be curious to hear!

      If you see suspicious logins, be sure to double-check your alternative email addresses and change your password.

  149. Karen Anne
    April 21, 2012 at 10:43 pm

    My email was changed by the hacker! When It tells me to identify my email, it is not mine that is blanked out. Someone else has put their email onto my account and I can't change it.. What do I do!! My emails have been compromised as well.

    • Tina
      April 22, 2012 at 10:09 am


      Try other ways of identify your account or report it as compromised. You are not the first person this has happened to and you will not be the last managing to get back their account. Good luck!

      • Karen Anne
        April 22, 2012 at 6:06 pm

        I cannot log in to my facebook still. I seem to have even locked myself out. Whenever I attempt to change my email (through numerous hoops, although I believe someone is doing this to my account to change the email to theirs) it says, "Sorry, your account is temporarily unavailable. Please log in to http://www.facebook.com from a computer and follow the instructions given"


        • Kate Swid
          April 27, 2012 at 6:20 am

          Hey! I have the exact same problem! Im typing in new email adresses so they can send me a confirmating email so that Facebook would then assist me in recovering my account, but it does not send me ANY emails. In fact it tells me something went wrong and to try it another time. Its been 2 days...
          Have you figured out your problem yet?

        • Kate Swid
          April 27, 2012 at 6:22 am

          Hey! I have the exact same problem! Im tying in a new email adress in order to retrieve my account that has been hacked but its not sending me any emails. Its telling me that "something went wrong and try it another time" Its been 2 days now.
          How have you fixed your problem?

        • Tina
          April 27, 2012 at 10:48 pm


          You can only remove email addresses if you can still log into your account. If that is no longer possible, you have to report your account as compromised (see above) and/or try other ways to identify yourself as the real owner (also see above).

  150. mahmoud
    April 21, 2012 at 10:19 pm

    thank you for you assistance, your article was very helpful.

  151. Painting Fairfax VA
    January 24, 2012 at 6:24 am

    Recently, my facebook account was hacked and the worst is, a malware was detected and it locked my account. how could I retrieve my account back?

    • Tina
      January 24, 2012 at 9:06 pm

      Did you try all of the steps outlined in the article?

    • kaitlyn
      December 17, 2014 at 12:40 pm

      How do i get on my facebook if my parents are looking to see if im online

    • kaitlyn
      December 17, 2014 at 12:41 pm

      How do i get on my facebook if my parents are looking to see if im online

  152. Zukhie_19
    January 21, 2012 at 9:55 am

    Can i still get back my facebook hacked account if the hacker put a phone number inorder for me to log in?

    • Tina
      January 21, 2012 at 1:34 pm

      There are several other ways to recover your account, for example through alternative email addresses or even by recognizing pictures of your friends. Did you try everything outlined in the post above?

  153. grayson83
    December 30, 2011 at 3:18 pm

    thanks for the share . its really helpful for a facebook user .

  154. Nrzehra13
    December 12, 2011 at 5:10 am

    thank u so very much.. (:

  155. Naud van Dalen
    November 18, 2011 at 8:51 am

    This means hackers can just choose "No longer have access to these?" and then "Report Compromised Account" to hack your account in the first place. How does Facebook know that you are trying to get back your account or that someone is trying to hack your account?

    • Tina
      November 18, 2011 at 8:42 pm

      Good point. I would hope that there is some kind of questionnaire or test for which only the real owner of the account knows the answers.

  156. Anonymous
    November 15, 2011 at 5:33 pm

    This is the IP address that keeps hacking my Facebook page: Here is a link I found which shows the idiot is on a Black list. He's on many sites sending out spam! http://whatismyipaddress.com/blacklist-check

    • James Bruce
      December 27, 2011 at 12:12 pm

      It's obviously going through a proxy, that isn't his actual IP address. 

  157. Susaninwny
    November 14, 2011 at 12:15 am

    many on my web page have been hacked, we all are getting porn pictures, and now personal messages using many friends names. OMG this is sick. They are taking our Children, grand Childrens pictures and than changing them into porn... OMG, they also are using ME and friends pictures to,, as porn as well... I am so so so upset right now. Even personal messages are so so so bad,,,, Thank you for your assistance and help.... this is got to stop NOW !!!!

    • Tina
      November 14, 2011 at 8:06 pm


      sounds like a very nasty situation. I hope you have reported abuse of your profile/s and received immediate help from Facebook. Would be great to hear your feedback whether this worked and how long it took until Facebook reacted. Best of luck!

    • Tina
      November 17, 2011 at 5:46 pm


      I think what happened to you is this: Facebook Attacked – Users Subjected To Graphic Violent & Pornographic Images [News] [Broken Link Removed]

  158. Tina
    November 12, 2011 at 6:53 pm
    • osama baloch
      April 25, 2015 at 2:52 pm

      my facebook is been hacked i can,t login

  159. Achraf52
    November 12, 2011 at 4:14 pm

    Hi, the easiest way is to go to your E-mail and click a link Facebook sent you when someone changed this password, it works in all situations even if they changed mail address and anything else, but just keep your inbox secure at high priority than anything else .

    • Tina
      November 13, 2011 at 12:08 pm

      Great tip, thank you!

    • lamia
      February 10, 2015 at 8:15 am

      I am having the same problem. nothing's happening. it seems like hacker has changed the email. what should i do now?

    • Achraf52
      February 10, 2015 at 8:56 am

      Things have changed since I posted the above comment. To simplify things Facebook now sends an email that contains a "Secure your account" link when the hacker either changes the password, add or removes an email address. Just click this link and follow the instructions to recover your Facebook account.

    • nahom
      April 6, 2015 at 4:43 pm

      my account is hacked can u open for me please

  160. Tina
    November 8, 2011 at 11:28 pm


    did you follow all the steps outlined above? If none of these worked, then I'm afraid I don't have any more reliable suggestions.

    The last resort would be to consult the Facebook Help and post your question there...repeatedly. It appears that people actually do scan and read questions posted there.

    • Sheikh HamXa
      March 22, 2015 at 7:22 pm

      My Account Is Hacked PLease Help Me I Do`nt Rexieved Conformation SMS In My Cell Phone My Contact Number Is 03376240200 I Don`t Know My Yahoo Account

  161. Talar Bebejian
    November 3, 2011 at 6:35 am

    Also: Create a new account!

    • Tina
      November 3, 2011 at 8:19 am

      This would mean losing all those conversations and possibly some friends. Guess that's only an option for extreme situations.

  162. JoeyDee
    November 2, 2011 at 12:07 pm

    TY, Tina. Bookmarked & shared!