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My roommate's Toshiba laptop running Windows Vista got a Live Security Platinum alert screen. Help please!

He opened a website, the screen popped up etc., he tried a hard reboot, control panel, delete internet options of all cache, then tried to delete the "program". Now all his computer does in power up, then about ten seconds into it, powers down. Any help out there? Thanks

julien croy
2012-09-07 23:22:47
you could revert it to factory settings by using bios or control panel under restore
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Mike
2012-08-29 20:47:19
Fortunately I got rid from this virus with http://livesecurityplatinumremoval.net help. Simply get the spyhunter 4 from there and you should be doin' fine.
FIDELIS
2012-08-20 23:04:30
INSTRUCTIONS:http://malwaretips.com/blogs/live-security-platinum-removal-guide/I would also add a full scan with the portable version of superantispyware Personal Edition:http://www.superantispyware.com/portablescanner.html
FIDELIS
2012-08-20 23:01:22
Hello, instead of giving you my version, you can follow the steps provided in the link below. I would also add a complete scan with the portable version of superantispyware. Make sure to select the Personal Edition:http://www.superantispyware.com/portablescanner.htmlInstructions:http://malwaretips.com/blogs/live-security-platinum-removal-guide/
Mihovil Pletikos
2012-08-13 18:43:11
start in safe mode, scan with spybot and remove all threats, then scan with hijack this and submit to their forum log and remove what they tell you....
Anay Chaubal
2012-08-07 08:01:35
spybot search and destroy is a free utility that looks like it might just be the answer to your problems. available for download from http://www.filhippo.com
Lambvolution
2012-08-07 01:08:55
your roomate notebook probably infected by fake antivirus. check the solution from trend micro web http://esupport.trendmicro.com/solution/en-us/1056510.aspx
ha14
2012-08-06 14:45:49
download SARDU burn on cd, boot on it and scan computer for infectionhttp://www.sarducd.it/boot to bios and see if the hard drive is this first option in boot sequence.for startup repair try thishttp://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/broken mbr repairhttp://www.lancelhoff.com/how-to-fix-vista-mbr-repair-broken-vista/bootrec.exe /fixmbr bootrec.exe /fixbootif you have windows vista cd then boot on it and do repair http://www.vistax64.com/tutorials/88236-repair-install-vista.htmlyou will need to reactivate windows vistaif it is boot repair follow thishttp://support.microsoft.com/kb/927392
Bruce Epper
2012-08-06 14:43:52
bleepingcomputer has a complete set of instructions for removing the infection here . If you cannot get the computer to boot into Safe Mode, you may need to boot from the Vista DVD to go to repair mode (command prompt) and run the system file checker (sfc /scannow) in order to fix the files needed to boot first.