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I own a Dell E510 that came w/ a GWA4164B DVD drive.
No problems w/ CDs, burned DVDs and usually not software ROMs. However, when TRYING to play a store-purchased DVD, it'll spin, spin, spin, stop. Nothing.
I've looked in countless places across the WWW for a solution; some say it's a common problem (apparently with as many posts as there are about it) some say it's a simple firmware prob that can be fixed w/ a measly D/L from Dell...nope.
I'm at my wit's end and am ready to slingshot the whole thing through Dell's front window.
2010-02-11 10:42:00
Did you try different DVD players? What happens when you 'Explore' the DVD files and try opening the source audio files directly (using sa VLC or any other media player)