At MakeUseOf Answers, I have to reject about 15-20% of all incoming questions.
In my rejection message I greet the person with their name, provided they specified one. I always explain the reason/s why the question was rejected. Moreover, I try to help them provide a better description, for example by asking questions regarding the issue they described or listing the details that were missing. I also ask them to submit their question again. Finally, I sign with my name.
You see, I meanwhile put quite some effort into rejecting questions. I used to give a very short rejection message and over time adapted it to encourage people to submit their question again. Nevertheless, most of these questions never return.
Any idea what could be the reason? General frustration because the question was rejected? Laziness? Rejection message too intimidating? Or are they just not able to provide simple details, typically operating system, type of hardware, exact error message etc.? What else could be the reason?
If you recently had a question rejected at MakeUseOf Answers, what did you think of the rejection message?
Thank you in advance for your input!