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How to resolve 'back up text messages' disabled error on Windows Phone 8? The option is grey and cannot be enabled.
2014-05-20 17:59:56
perhaps herehttp://office.microsoft.com/en-us/office365-suite-help/set-up-email-on-windows-phone-HA102823194.aspxSet up email on Windows Phonehttp://office.microsoft.com/en-us/office365-suite-help/set-up-email-on-windows-phone-HA102823194.aspx#_Find_your_Exchange
2014-05-27 17:39:21
Thanks. Please note that the error code is 80072EE7 / EFD.The second weblink mentions : Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.In Outlook Web App, on the toolbar, click Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.Under POP setting, look at the value for Server name.Please tell whether the server name is to be generic mobile address as m.hotmail.com? as mentioned by another respondent
2014-05-20 03:39:25
Found from a forum : It may happen due to your Microsoft account on the phone not syncing. Checkout if your password is working or not. If required recreate the Microsoft email account (outlook.com, hotmail ) and sync it once. Then see if this option grey out issue gets resolved or not.Source :http://answers.microsoft.com/en-us/winphone/forum/wp8-wppersonal/how-do-i-turn-on-messaging-backup-my-nokia-920-has/c93071f7-6cd7-402d-836e-c4a825a986b4
2014-05-27 17:41:34
thanks. contrary to what you mentioned , the weblink : http://office.microsoft.com/en-us/office365-suite-help/set-up-email-on-windows-phone-HA102823194.aspx#_Find_your_Exchangementions to look in webapp settings. Please tell which would be correct ( generic or in web app settings )
2014-05-19 01:30:48
Here you will get the resolution with pictorial depictions. Scroll down the article : http://www.eightforums.com/tutorials/38579-windows-phone-8-text-message-backup-turn-off.html
2014-05-27 17:07:32
thanks. "backup" is on but 'text back up' can neither be done on or off