Readers like you help support MUO. When you make a purchase using links on our site, we may earn an affiliate commission. Read More.

Hello,

I have tried a lot of solutions by searching, but no solution worked for my situation. I opened my Facebook account on Facebook application (I phone) then I forgot my password or someone has changed it. I no longer have access to my Hotmail account and I have changed my phone number. Every time I try to change my password or my mobile number it asks me to provide the old password that I have forgotten. Please what to do?

Thanks for reading I appreciate it

MAKEUSEOF VIDEO OF THE DAY
SCROLL TO CONTINUE WITH CONTENT
victor c david
2014-08-26 17:59:56
i can't loggin my old facebook because my phone has been remove
giya khanna
2014-08-23 12:34:45
[DELETED] EDITOR'S NOTE : User posted their full name. Full names are not permitted on the MUO Answers forum.
giya khanna
2014-08-23 12:34:04
[ DELETED ] EDITOR'S NOTE : User posted their former password. I removed it as it would potentially cause a security problem for the user in question.
Bansuan camsa
2015-12-21 23:10:46
How
bonita gendron
2014-08-19 23:16:18
I can not get into facebook asked for new password still wont let me in
Justin P
2014-08-18 13:46:58
Are you sure you're not a scammer trying to get into someone else's account? Because so far as Facebook is concerned, that's what this is going to sound like. I'm not sure you'll actually be able to get back in, without following Susendeep's advice and getting your Hotmail account back.
Susendeep D
2014-08-17 06:06:21
Firstly,try to recover your Hotmail account by using the below link -https://account.live.com/acsrthen update the phone number in it.Then recover your Facebook account using the below link -[EMBED_FB]https://www.facebook.com/login/identify?ctx=recover[/EMBED_FB]