Why does Windows report an unexpected shutdown every time I start my PC?

utsav kailash November 5, 2012

Is Windows 7 suitable for a Dell Optiplex GX 620? There is always a problem regarding unexpected shutdown when my computer opens… so what could it be?

  1. Nathan Wiginton
    April 10, 2013 at 12:05 pm

    i had an unexpected shutdown when playing my DSi

  2. Dan Rivera
    January 18, 2013 at 7:35 pm

    Oh one more thing Utsav,

    Officially no, Dell has not listed this system for Windows Vista or Windows 7 compatibility and as such no drivers are officially available directly on the drivers and downloads page. It only officially supports 32 bit and 64 bit Windows XP. This means it should be 64 bit compatible. Unofficially it will definitely work with the 32 bit and is highly likely to work with the 64 bit. Many of the system drivers will be native to Windows 7 and/or can be taken from other Optiplex models. I have installed the 32 bit version on a GX520 for example which is very similar.

    Technically Speaking this system could handle Windows 7 with a lot of tweaks. I understand you are running it without issues, however hardware and driver compatibility may not support this computer. As I stated above no drivers are availiable officially on the Dell downloads page.

    Hope this helps


  3. Dan Rivera
    January 18, 2013 at 7:29 pm


    There are a couple of files that can tell you what is causing this error message. Go to C:\Windows\Minidump folder under that folder you could find some files with "DMP" extension. Create a Temporary folder on your Desktop and Copy those files over to that folder and Zip it. then go to this forum and they will analyse what is going on in those dump files. Particularly this thread: http://windows7forums.com/windows-7-support/48384-unexpected-shut-down.html

    The Dump files can tell what is causing the crash and from that they can take a look what is happening and provide a possible solution. these folks are a bunch of support I deal with regularly if I cannot figure out an issue with the OS.

    Not all techies like myself are know it alls :) Hope this helps


  4. Igor Rizvi?
    January 15, 2013 at 11:56 pm

    Try to run some antivirus and malware software in the safe mode,if nothing shows... only suspect is some hardware in your machine.... good luck

  5. Muz RC
    November 29, 2012 at 5:55 pm

    Its mean you didnt shutdown your computer properly...

  6. Austen Gause
    November 21, 2012 at 10:14 pm

    Static electricity may have damaged components of your computer but there are a lot of other things that can cause this. More info PLZ?

  7. Indronil Mondal
    November 6, 2012 at 7:03 pm

    just check the bios there is a option (shutdown compurer when over heated/or u will find heat limits) disable that option
    check for dusts and see if your computer is getting over heated or not

  8. Boni Oloff
    November 5, 2012 at 12:59 pm

    Maybe it is shut down because of lost of electricity,
    Most of that is the common cause.
    But you say every time you start. I don't know.. :)

  9. Jan Fritsch
    November 5, 2012 at 10:34 am

    Have you used any sort of optimizer? There are some "speed" settings that tell Windows to kill services or tasks that are not closed within a amount of time.

    If these are crucial system services being killed it would cause Window to report an improper shutdown.

  10. Douglas Mutay
    November 5, 2012 at 9:40 am

    Are you actually shutting down in the correct method?

  11. Anonymous
    November 5, 2012 at 9:03 am

    Is the computer being shut down properly every time? Are there any indications of problems in the event logs prior to the entries about the machine recovering/restarting after an unexpected shutdown?

  12. ha14
    November 5, 2012 at 8:57 am

    The reson can have various sources, hardware or software problems and even malware attack. Check the Event Logs for error messages

    1) Start menu yrpe cmd and launch with administrative rights
    2) Type: SFC /SCANNOW
    you can do this from windows cd and safe mode

    Try a "Clean Boot" to detect which process is causing this

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