Why won’t my Windows / Dell laptop wake up from hibernation?

Morgan October 5, 2010

I bought a new Dell desktop in August. I don’t cut it off. If I leave it over night, about 8 hours it will not wake up. I have to manually cut it off and restart it. There I get the screen to select how to start. Dell took control of it, but did not fix it. Also have trouble getting Microsoft updates.

  1. Anonymous
    October 6, 2010 at 6:00 pm

    Try to reset CMOS
    1) Take out the battery and the power cable from the power supply, and Press the on/off button Wait 2-3 minutes then reinstall the battery and plug in your system. Your reset is now complete
    2) You need to dissasemble all parts and take off the small battery and hold n/off button for ten minutes,
    3)Some motherboards have a 3 pin jumper by the battery. Lets say that the jumper is on pins 2 and 3. Remove the jumper while the machine is OFF and place onto pins 1 and 2. Power on your machine for a minute. (Note: Your system will not POST). Shutdown your machine and put the jumper back to pins 2 and 3.

  2. jhpot
    October 6, 2010 at 4:18 pm

    Whoa, it's not been able to hibernate since you bought the thing? That's a huge problem, and one Dell should absolutely fix for you. This could be caused by a number of things--faulty RAM, software issues, outdated drivers or a dying hard drive. You need to be a little more insistent with Dell's customer service because that's not acceptable for a new computer.