Why does Windows 7 shut down when I try to connect to the internet?

luit April 28, 2011

When I connect my Windows 7 to internet it shuts down with a blue screen and restart.

    May 1, 2011 at 8:32 am

    Hello, try running the system file checker tool. If you have an installation disk, keep it handy because it might ask for it. Here is how:

    -- click on start
    -- type sfc.exe
    -- on the sfc.exe entry that shows, highlight and right click
    -- select run as administrator
    -- type the following
    sfc.exe /scannow
    -- let the process run until it finishes and if it ask you for your installation disk, insert it
    -- if your operating system has any files missing or corrupted, this should copy/repair it.

  2. Tina
    May 1, 2011 at 12:36 am


    did you find the culprit and could you fix the shutdowns? Please let us know in case you need more help. Thank you!

  3. Anonymous
    April 29, 2011 at 4:05 pm

    How to Troubleshoot Network & Internet Problems

  4. Bruce Epper
    April 28, 2011 at 11:57 pm

    You need to look in the Event Viewer's System log to see what error message is coming up in there or change your settings so the system will not automatically restart on a blue screen so you can record the information it presents so we have a clue on where to start. It appears that you are connecting to the Internet via dial-up, and from your all-too-brief description of the problem, it would most likely be a hardware or driver problem with your modem, but without more detailed information about what is happening, a solid answer can't be offered.