Why won’t new laptops and mobile devices connect to my network?

Aneesh KR April 18, 2013

I have a BSNL broadband connection.I have been using the BSNL AR800V v3.0 modem for two years. I use the Internet through wifi and cable . I have a problem now that I cannot connect any new laptop ,mobiles or tablet. When I am trying to connect a new laptop the message says “identifying” and when I connect a mobile or tablet the message says “obtaining IP address” but neither ever connects.

  1. Bruce Epper
    April 18, 2013 at 10:16 pm

    Have you changed settings on the modem to hide the SSID? Many devices cannot connect to a network if it is not broadcasting the SSID.

    • Chris Marcoe
      April 19, 2013 at 5:06 am

      My first guess would be this.

  2. ha14
    April 18, 2013 at 8:12 pm

    have you tried to reset the BSNL AR800V v3.0 modem and updating firmware