Why have I stopped getting messages over Facebook?

Marietta Ball January 15, 2013

We have a Dell Inspiron PC with Windows Vista. We also use Google Chrome. We were able to receive and answer messages and chat. Just recently we get messages but cannot respond and chat has completely stopped. Is there a setting we need to do to reactivate both? We are able to receive and read about 10 notifications and when we reach the end and click on more stories nothing happens.

  1. Vishesh Kumar
    January 16, 2013 at 9:11 am

    open up the little noticifation tab thing at the bottom of your page (beside the fb chat button) and then click see all.
    once youre theyre, on the right side it has all your applications w/ little checkboxes.
    check the ones you want to get notifications & emails from.

  2. Kulwinder Rouri
    January 16, 2013 at 8:23 am

    Try to open facebook in another browser and also clear your browser's cache memory.

  3. pp potana
    January 16, 2013 at 8:23 am

    As answered by others it may be a problem with your browser...try on other browser and ask if your network administrator has kept some restrictions.

  4. Nala Dimapunong
    January 16, 2013 at 6:54 am

    If you installed some chrome extensions, try disabling those. They can interfere with the programs. If you're using desktop clients, try re-installing them. Clear your cache too. Or you can try using another browser first, like Firefox. While you're at it, can you elaborate further? You mentioned about notifications, but you didn't mention if they were email, browser extension/add-on, desktop or Facebook notifications. Try being more specific!

  5. Saurav Azad
    January 16, 2013 at 6:26 am

    please check your chrome settings or refer to the fb link

    January 16, 2013 at 2:46 am

    Change Browser and check once. Else see if two version of flash are installed in the same Browser. If yes you will need to uninstall the older version ..

  7. siddharth singh
    January 15, 2013 at 7:18 pm

    clear cache, cookies, change browser!

  8. Mihovil Pletikos
    January 15, 2013 at 6:54 pm

    did you disable your chat? maybe addblock

  9. Steve Lundy
    January 15, 2013 at 5:30 pm

    Some things to add to the other possible answers. Make sure that your flash client is up to date. Facebook relies heavily on flash and javascript. Try also clear the cache of your browser (Ctrl+Shift+Del) and try again. If that doesn't work, try disabling any and all extensions that you may have installed in chrome. To do this, go to this url in your browser: chrome://chrome/extensions/ Then go through and disable all of them (uncheck the 'enabled' box next to each extension). If you do not have any extensions installed, then try it in another browser. If it works in another browser then you know it's Chrome that's at fault. A uninstall/reinstall should fix it. If it does occurr in another browser, then it's something with your machine. Again, look at flash and make sure it's up to date (you can go to: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html) and update it from that page as well (or try filehippo.com, I use that site religiously for flash updates).

    Check if Facebook works, if it does then go back and re-enable them one by one and you should find your culprit (if it's from your extensions). Unfortunately there are myriad reasons that this can happen, but eventually you should figure it out with all the help on here.

    Remember to report back if anything has worked, or what your findings are so we can help you fix this issue once and for all!

  10. Mayur Godhani
    January 15, 2013 at 5:17 pm

    Is there any facebook related addon installed ? e.g; timelineremove
    If yes, then try to remove that.

  11. ha14
    January 15, 2013 at 2:40 pm

    chack from another pc, if dont work and your account is uptodate perhaps is from Facebook or a bug in this case contact them.

  12. susendeep dutta
    January 15, 2013 at 10:59 am

    You firstly,check whether you are not facing any slow internet connection.

    Next,clear your browser cache,cookies and history.

  13. Silhoutte james
    January 15, 2013 at 10:28 am

    You might need to double check the settings on the Desktop version of Facebook. I ran into this same problem, and I needed to check the Notifications setup and make some changes to that. That may due the trick. (Don't have an iPod touch, so I'm not sure how the settings for that would affect Facebook however).

  14. Ashwin Ramesh
    January 15, 2013 at 6:40 am

    Did you try opening facebook messages on another browser? You could also refer to this link: https://www.facebook.com/help/180242725439034/

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