Why does this “Windows Help Support” window open every time I press a key?

Carlos Salamán June 13, 2013


I have a HP G62 Notebook and every time a key is pressed a window pops up called “Windows Help Support”. I figured it must be the F1 key being stuck but I cant find a way fix it. I want to know how I can disable this key F1 to see if it solves the problem?

Thanks in advance.

  1. Paul Pruitt
    June 17, 2013 at 4:15 am
  2. ha14
    June 13, 2013 at 6:19 am

    have you tried to uninstall (do not delete) keyboard driver and reboot so that windows install the driver?

    How to Disable the F1 Key


    Microsoft Safety Scanner

  3. Bruce Epper
    June 13, 2013 at 1:57 am

    I've seen this on another machine last year. It was caused by a virus. Running Malwarebytes to remove it fixed the issue on that one.

    • Susan B
      June 13, 2013 at 6:29 am

      That's my answer too. You seem to have a bug. Back up your data on a cloud ornusbndrive before using malware bytes, and then if that doesn't fix the problem, it means your device has been permitted. Restore to factory default. Make sure to back up your email, docs, pics, etc., AND bookmarks.

    • Susan B
      June 13, 2013 at 6:30 am

      Permeated not permitted

    • Oron Joffe
      June 13, 2013 at 8:49 am

      I agree too, but don't think there's a particular need to backup before running malwarebytes (assuming you generally keep a backup, of course), If this doesn't help, let us know and we'll suggest other measures.

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