Why does the Google Play store always crash on my Android tablet?

Loren Ferrer Rosario February 14, 2013

I can open the Play store but after I open it, it comes back to the home screen then suddenly something appears saying “Google Play Store has stopped working”.

What do I do? Should I uninstall or disable it? When I bought this tablet it was already installed.

  1. beachnut
    June 18, 2013 at 10:23 pm

    This same crash has happened to my relatively new phone twice this month alone (third time since March)! Verizon says hard reboot, but when I refused, they connected me with a support "pro" who searched online & found a fix online. From your phone, do a search for "google play store app download", & find the one at the androidpolice site to download on your phone. Luckily, I had downloaded Firefox on my phone, because Chrome quits working along with the Play Store. I am really getting sick of this app messing up. Google should be ashamed.

  2. Alex
    June 13, 2013 at 3:55 am

    Some devices aren't supported by Play Store, search for your exact device here: https://support.google.com/googleplay/answer/1727131 If it's not there, there is no way to fix it.

  3. Nevzat Akkaya
    February 19, 2013 at 7:29 pm

    Google Play settings clearing might work, Google account removing, then re-adding might work, one final suggestion is installing latest "google apps" from recovery, you can download from here : http://goo.im/

  4. Justin Pot
    February 14, 2013 at 4:22 pm

    The Play store can be pretty heavy, so if clearing the cache doesn't I'd try closing other programs before you open it. Best of luck.

  5. susendeep dutta
    February 14, 2013 at 10:34 am

    Try some suggestions listed below -


    Also,if your delete your Google account from your phone and add it again,then it would be helpful.

    If still it doesn't works,then perform a factory reset(but backup your important data first).

  6. ha14
    February 14, 2013 at 9:57 am

    perhaps you will need to hard reset the tablet (this will erase all files so do a backup first). It can be wifi problem, are you able to browse internet after that Gogle Play Store crash?

  7. Junil Maharjan
    February 14, 2013 at 4:08 am

    go to settings>apps and find google play then clear your cache for the play store. hope this helps, it works with most apps in android.

  8. Rajaa Chowdhury
    February 14, 2013 at 2:33 am

    EKEN tablet which model?

    • Rajaa Chowdhury
      February 14, 2013 at 2:42 am

      So, all the models logically support App Market, so would suggest to update to the latest firmware from http://www.eken.com/support/ . If the issue still persists, get in touch with the support center at support@eken.com or Skype voice only ekenhk.

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