Why does my Windows XP computer keep restarting?

Rumaiz April 7, 2013

I have a Windows XP professional installed to a Intel Dual-co machine with 2gb ram.
When I start Windows it loads till the desktop page and then after restarts automatically.
This happened for around five times and then I got an error saying BEGINNING TO DUMP PHYSICAL MEMORY.

What do I need to do now?
I need to take a backup of some sales software data that is saved in this machine before anything goes wrong.
Can you also please suggest a way to take a backup at this state?

  1. Chris Stephens
    April 8, 2013 at 6:25 pm

    i didn't think I saw this yet: Use a copy of Ubuntu to copy your files to a portable hard drive. It won't save your windows unless you use the above suggestions, but you can get to your files RIGHT NOW.

    • dragonmouth
      April 9, 2013 at 12:02 am

      "Use a copy of Ubuntu to copy"

      It's a great suggestion but it assumes that Rumaiz knows how to run Linux.

  2. vishal
    April 8, 2013 at 11:57 am

    format the pc and reinstall or clean errors using ccleaner

    • Ahmed Khalil
      April 8, 2013 at 1:51 pm

      just straight solution but what is the reason?

    • ha14
      April 9, 2013 at 2:59 pm

      you mean first backup files then format and reinstall.

  3. Alan Wade
    April 8, 2013 at 11:31 am

    Does your machine start in safe mode?
    Can you start your machine using a different account or is it set to automatically log you in?

    One possible cause is a corrupted user profile.

  4. Bruce Epper
    April 8, 2013 at 3:06 am

    Start the machine and press the F8 key repeatedly after the initial BIOS screen before the Windows startup screen to access additional options. Select 'Safe Mode'. This will start Windows with the minimal set of drivers and services. From here you should be able to save any documents you need to an external storage device. You can also access the system log to see what errors have been generated when attempting to start the machine previously. It should include bugcheck information to allow troubleshooting (and hopefully fixing) the problem.

  5. Jim Chambers
    April 8, 2013 at 1:35 am

    Repeatedly push F8 key after boot screen to access special menu and select no auto restart on error. If boot menu comes up click any key and continue to click on F8. BSOD will stay on screen so you can get stop error code.

  6. ha14
    April 7, 2013 at 10:56 pm

    if you have windows restore point then ou can use it to revert back to early stage where everything was fine.

    you can use whocrashedfree version to find error message

    try to start in safe mode and see you can read http://www.resplendence.com/whocrashed

    Completely Repair Windows XP Without Losing Files

  7. Jan Fritsch
    April 7, 2013 at 10:37 pm

    Your system dumping the memory means you are experiencing a bug check, STOP error, a Blue Screen of Death. The restart is caused because your system is set to restart instead of halting on said error.

    Deactivate automatic reboot on errors:
    1. Right-click on "My Computer" and click Properties
    2. click on the "Advanced" tab
    3. click on "Settings" where it says "Startup and Recovery"
    4. uncheck "Automatically restart"
    5. reboot for the settings to take effect

    Next time it should stop at the blue screen and enable you to take note of the actual error happening. Things you should write down (depending on what is stated):
    - Error Name (all CAPS with underscore for spaces e.g. "IRQ_NOT_LESS_OR_EQUAL")
    - STOP code e.g. "STOP: 0x00000001 (0x1234567c .....)"
    - any file associated with the error (e.g. "tcpip.sys - Address 0xaa49d9de ...")

    With that information you ~ or we if you post it here ~ can start narrowing down the issue and try to solve it.

    • Chris Marcoe
      April 8, 2013 at 1:07 am

      If his computer isn't running, he can't get to "My Computer", right?

    • Chris Marcoe
      April 8, 2013 at 1:09 am

      I think you should be able to get into the computer with Hiren's boot disk. Load in the miniXP and you should be able to get the data you need and put it on an external HDD or a flash drive.

    • Chris Marcoe
      April 8, 2013 at 1:10 am
    • Oron Joffe
      April 8, 2013 at 11:09 am

      As Chris points out, you can't get into "My Computer" but the solution is to boot into Safe Mode. To do this, switch the PC on, wait until the POST (the textual "hardware messages") appear, and then press on F8. You'll be presented with a number of options, one of which is Safe Mode. Choose it with the arrows and press Enter.
      In safe mode, you'll be able to change the reboot options as Jan explains. You will also be able to back up your data, which I strongly recommend you do.
      The kind of error you are describing is often associated with device drivers (the software that controls specific bits of hardware). If you can work out from the blue scree which driver is causing the problem, then you can enter safe mode again and reinstall that driver. If not, you can run the Windows installation CD and choose to repair the system. Nice times out of ten this will solve the problem, although you may need to reinstall some drivers and updates.

    • Mike
      April 8, 2013 at 2:51 pm

      Yes, I didn't think that far ~

      The first option is try booting safe mode.

      The second option is try spamming the "PAUSE/BREAK" key when the BSOD shows up. This may take several attempts or not work at all depending on how fast your system restarts.

      The third option (risky) would involve using another system, a WInPE CD or another DOS utility and change the parameter in the registry manually.

      HKEY_LOCAL_MACHINE # SYSTEM # CurrentControlSet # Control # CrashControl
      DWORD entry "AutoReboot"
      Value=0 (disabled)

    • ShakazuluTZ
      August 5, 2013 at 9:40 am

      Please see errors as follows

      Stop: 0X00000024 (0X001902FE, 0XA35915B0, 0XA35912AC, 0XB98D006D)

      NTFS sys: Adress B98D006D base at B98BE00, Datestaup 41107eea

      Please assist to fix

    • Anonymous
      August 5, 2013 at 4:58 pm

      Boot the machine and press F8 to get to the Startup Options menu. Select the 'Last Known Good' entry from the list. If it boots properly, check the Event Viewer logs for errors to determine where the problem lies. If it does not boot properly, try using the Recovery Console.

      If the Recovery Console is installed on the system, it should appear as an option in the Startup Options menu and can be selected in the same manner as the Last Known Good option. If not, you will need your XP installation CD. Boot from the CD and during the text-mode portion select the R option for repair or recovery. If you have a dual-/multi-boot system, select the appropriate installation you wish to use the Recovery Console on. When prompted, enter the Administrator password. Now, execute the 'chkdsk /r' command from the command prompt. You may also want to run 'sfc /scannow' after the chkdsk just in case it is a corrupted driver issue. Reboot the machine and see if you still have an issue.

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