Why does my Windows 8 computer randomly restart or show a BSOD when playing games?

Josh Soper March 26, 2013

My PC seems to blue screen when playing swtor and WoW. Then all my other games just randomly restart my PC. I can play games for roughly 30-45 minutes, then it just either blue screens or just restarts.

I can do things on the Internet all day no problem. Every now and then it might restart, but I haven’t had that issue more than once. What are your suggestions?

  1. Tsf O
    September 5, 2013 at 2:29 pm

    a)Have you installed all the windows update?
    b)Do you have latest windows 8 drivers installed on the computer?

    I suggest that you check the event logs in event viewer and provide the information from it, so that we can assist you further with the issue.

    To do this:
    1.Open Event Viewer by clicking the Start button , clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.? If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    2.Click an event log in the left pane.
    3.Double-click an event to view the details of the event.
    For more information, click on the following link: http://windows.microsoft.com/en-us/windows7/What-information-appears-in-event-logs-Event-Viewer

  2. Pooky Joralyn
    March 31, 2013 at 8:07 am

    I would say you may have a bad video driver. Try getting the latest version from the manufacturer's website.

  3. Josh S
    March 30, 2013 at 5:50 pm

    thank you all for the help mainly ha14 the suggestions fixed it for me i no longer have that problem anymore.

    • ha14
      March 31, 2013 at 3:17 pm

      glad that things worked for you:), if you want to close the thread then from your account you have to choose the best answer so that to be marked solved.

  4. Joel Thomas
    March 30, 2013 at 6:26 am

    Some drivers must be causing the problem
    update all drivers

  5. Faishal Akbar
    March 30, 2013 at 6:25 am

    some games have compatibility on some OS. Sets Compatibility in your game may fix The Problem. or the drivers corrupted.

  6. Jan Fritsch
    March 28, 2013 at 6:02 pm

    Since you mentioned to experience BSODs a lot during gaming you should definitely try to re-installing your graphics card driver as previously suggested.
    For NVIDIA ForceWare make sure to select "perform clean install".
    For AMD ATI I suggest to un-install the current driver using their tool.

    Check your memory e.g. using memtest as ha14 suggested.

    You can also try reseating your RAM and video card to make sure it is not a connectivity issue.

    In addition check in the BIOS (press DEL during boot) that "Video BIOS cacheable" or "Video BIOS shadowing" is disabled. Those are legacy options which cache the GPU's BIOS into a memory range which is often reserved by Windows and therefor can cause blue screens too.

  7. Josh S
    March 27, 2013 at 10:24 pm

    this is what i got from who crashed

    Crash dump directory: C:WindowsMinidump

    Crash dumps are enabled on your computer.

    On Wed 3/27/2013 8:55:10 AM GMT your computer crashed
    crash dump file: C:WindowsMinidump32713-16099-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7A040)
    Bugcheck code: 0xA (0x1, 0x2, 0x0, 0xFFFFF800EC6EE35A)
    file path: C:Windowssystem32ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

  8. Carlos Remonza
    March 27, 2013 at 1:20 pm

    Apart from the other people's answers here, you also probably have a bad PSU where it doesnt supply enough power to support your whole PC setup.

  9. Jan Fritsch
    March 26, 2013 at 10:29 pm

    BSODs are there for a reason. It means that Windows detected the error, tried to troubleshoot it and bug checked. The information given on the BSOD will also tell you where to start looking for the issue.

    So first thing you should do is disable automatic reboot on blue screens:
    1. Right-click on "My Computer" and click Properties
    2. click on the "Advanced" tab
    3. click on "Settings" where it says "Startup and Recovery"
    4. uncheck "Automatically restart"
    5. reboot for the settings to take effect

    Next time you get a BSOD the system will halt on that screen and give you time to take note of some important informations:
    - the error Name (all CAPS with underscore for spaces e.g. "IRQ_NOT_LESS_OR_EQUAL")
    - the STOP code e.g. "STOP: 0x00000001 (0x1234567c .....)"
    - any file associated with the error (e.g. "tcpip.sys - Address 0xaa49d9de ...")

    From your explanation alone it sounds a lot like an issue with (a) your RAM or (b) your graphics card.

    • Josh S
      March 27, 2013 at 1:53 am

      well i checked what details it offered and it said my pc mini dump, what is that anyways?

    • Jan Fritsch
      March 27, 2013 at 10:27 am

      Minidumps are the files created during a BSOD which can be analyzed e.g. using the WhoCrashed tool suggested by ha14.

      If you have noted the error name and STOP code post them here and we can look into it.

  10. Josh S
    March 26, 2013 at 7:16 pm

    well i it has crucial ballistix 4 gigs of ram, a power color radeon ati hd 7750, 1tb western digital hdd and a gigabyte ultra durable motherboard and as for did it run on windows 7 idk i built this myself and installed windows 8 pro as the first operating system.

    • ha14
      March 27, 2013 at 10:43 pm

      remove ram clean dust, replug and play again see if this will help

  11. null
    March 26, 2013 at 5:25 pm

    Check for the game's supportivity for windows 8... Probably there might be a patch that needs to be installed to make it work with Windows 8.

  12. justinpot
    March 26, 2013 at 2:14 pm

    A little more information about your system would be extremely helpful. What's your graphics card? How much RAM does your system have, and what kind of processor does it use? Did these games previously work fine on the same system with Windows 7?

    • Josh S
      March 26, 2013 at 7:18 pm

      it has a 4 gig crucial ballistix ram stick a western digital hdd a amd powercolor ati hd 7750 graphics card and a amd athlon 2 processor.

  13. Alan Wade
    March 26, 2013 at 2:06 pm

    Do your fans start spinning quite fast just before?
    If so open your machine and give it a blow-out with compressed air. Dont forget the fan on the graphics card if you have one.

    Run ha14's little app and let us know how you get on.

  14. rickarani
    March 26, 2013 at 1:25 pm

    There are so many possibilities for bsod it is impossible to guess. It may be a driver, sometimes it is an anti-virus program or some other problem with where it loads items into the memory.Find out the exact code it displays and search for the specific solution online.

    • Josh S
      March 26, 2013 at 7:20 pm

      when it blue screens it seems to just say ''your pc has ran into a issue :(''

  15. Lalji Gajera
    March 26, 2013 at 12:39 pm

    yes this problem is exist in windows 8, and it is fixed by microsoft , so you need to update your windows 8 ,if you don't know how to update then comment. i hope this will fix your problem surely.

    • Josh S
      March 26, 2013 at 7:20 pm

      i update check it daily and it still happens

  16. ha14
    March 26, 2013 at 12:16 pm

    install whocrashed
    play again to get the BSOD, reboot and use whocrashed to tell you what is going wrong, perhaps it is the graphic card driver, so update it.

    • Josh S
      March 26, 2013 at 7:21 pm

      i would love to do that it looks like it would work i just don't have the money right now

    • ha14
      March 26, 2013 at 11:04 pm

      there is the free version

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