Why does my desktop computer shut down and restart when I put a DVD in the drive?

Jim Chambers November 24, 2012

Desktop computer runs well until DVD put in drive. Reading disk results in shutdown/restart cycle that ends when DVD removed and all goes back to normal.

Tried different drives – IDE, SATA and external USB – all with same result. Why?

All other devices such as thumb drive, external HDD and even floppy disk work as expected. Updated Bios, used different cables and even different types of DVDs and CDs.

  1. Paul Pruitt
    January 13, 2013 at 5:35 pm
  2. Jim Chambers
    December 1, 2012 at 1:37 am

    Gave up on fixing this problem. Motherboard seems to be the culprit.

  3. Eath Chantrea
    November 30, 2012 at 3:06 pm

    Try turn off autoplay function.

  4. Duy Nguyen Minh
    November 29, 2012 at 8:45 am

    Check DVD devide. It problem.

  5. Dave Rimmer
    November 27, 2012 at 4:36 pm

    Have you tried the DVD on another machine to rule out a bad DVD, I burned one once which locked my PC and the only way was to eject the DVD then all was well, have you tried any other DVDs in the drive.

    • Jim Chambers
      November 28, 2012 at 2:13 am

      All DVDs were software disks from Microsoft and Adobe, not copies. Haven't had any problems in any other computer.

  6. Rakesh Mishra
    November 27, 2012 at 8:53 am

    you can reinstall the driver might works

    • Jim Chambers
      November 28, 2012 at 2:08 am

      DVD drives all use Windows driver. Have tried uninstalling and reinstalling with no change.

  7. Abba Jee
    November 24, 2012 at 7:17 pm

    if ha14 suggestion didn't help you, and you've been tried different types of drives USB. IDE , SATA even changed cables too,only things left are multimedia/VGA/Graphics card and main/mother board try to use your graphic card and DVD drives in another desktop what output you get there ?

    • Jim Chambers
      November 28, 2012 at 2:20 am

      DVD drives were all tested in other computers and were OK. SATA drive was brand new. Graphics card is integrated into motherboard. Why do you and others think that it could have anything to do with this problem?

      • Abba Jee
        November 30, 2012 at 9:58 am

        Maybe because its a rare case, never heard or faced such problem in my whole life .. Somehow it makes me feel it has nothing to do with software, i believe its hardware issue

  8. ha14
    November 24, 2012 at 5:05 pm

    go to device manager locate the dvd drive, right click on it and choose uninstall (do not delete), restart windows.

    check this microsoft fixit

    also perhaps you installed some soft like media player or partially uninstalled and interfering with your dvd drive.

    also update your graphic card driver.

    • Jim Chambers
      November 25, 2012 at 4:50 am

      Just to clarify, the DVDs I tried to use were software such as Office 2010 not movies or music.and the only installed software other than OS was Symantec SEP11 antivirus.

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