Why does my computer no longer detect its CD-Rom drive?

Victoria C October 15, 2013

My computer says: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). ive tried reinstalling driver and i got it working for a little while til i restarted it then it didnt show up again, please help me!

I have a Sony Vaio model:vgn-cr131e

  1. Oron J
    October 16, 2013 at 10:28 am

    Error 19 means a corrupt registry entry (or entries). Click the link suggested by Hovsep and follow the "Fixit" solution.

  2. Hovsep A
    October 16, 2013 at 4:04 am

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs