When i access the Options>phone options, my Blackberry curve 8520 hangs, and i need to turn it off and turn it back on, but still i cant access my phone options, any insights?
nyasha Mudzamba
April 24, 2013 at 7:51 pm
Hard reset it(wipe), or load a new operating system. Its one of those things with blackberries.
Joe Lalonde
April 24, 2013 at 3:13 pm
Have you done a master reset on the Blackberry yet? This will most likely solve the problem.
To do a master reset,
Note: This will reset the phone to its original factory settings and wipe all internal memory not stored on the SIM card. Perform a system backup before attempting this option.
Steps:
Go to the Home screen and press the Menu key
Select Settings
Select Options
Select Security Options
Select General Settings
Press the Menu key
Select Wipe Handheld
Select Continue
Type in the word blackberry
If this doesn't work, your motherboard may be bad.
viplov04
April 25, 2013 at 7:22 am
but my bb is a fresh one only 3 days old and the problem is from its starting day
susendeep dutta
April 25, 2013 at 3:10 pm
Then ask your retailer to replace it with new one.But before approaching them,try resetting it as they would do the same before accepting to replace your phone.
Joe Lalonde
April 25, 2013 at 7:02 pm
viplov04, if it's only 3 days old, bring it back and have them swap it out. Sounds like a defective unit to me.
viplov04
April 25, 2013 at 7:27 pm
i will approach to the retailer now
thnxx SUSENDEEP and JOE for your help
Hard reset it(wipe), or load a new operating system. Its one of those things with blackberries.
Have you done a master reset on the Blackberry yet? This will most likely solve the problem.
To do a master reset,
Note: This will reset the phone to its original factory settings and wipe all internal memory not stored on the SIM card. Perform a system backup before attempting this option.
Steps:
Go to the Home screen and press the Menu key
Select Settings
Select Options
Select Security Options
Select General Settings
Press the Menu key
Select Wipe Handheld
Select Continue
Type in the word blackberry
If this doesn't work, your motherboard may be bad.
but my bb is a fresh one only 3 days old and the problem is from its starting day
Then ask your retailer to replace it with new one.But before approaching them,try resetting it as they would do the same before accepting to replace your phone.
viplov04, if it's only 3 days old, bring it back and have them swap it out. Sounds like a defective unit to me.
i will approach to the retailer now
thnxx SUSENDEEP and JOE for your help
BlackBerry Curve 8520 Troubleshooting
http://www.ifixit.com/Wiki/BlackBerry_Curve_8520_Troubleshooting
that doesn`t helped :-(
try to update/reinstall firmware, if does not fix then perhaps is hardware problem...
i will do that , thnxx for your help :-)