Why did a shared office printer work only once?

Paul Agyapong March 10, 2013

I installed an office printer to a desktop and I shared it on the network. I connected the front desk administrator’s laptop to the wireless printer, and she was able to print. The next day, she wanted to print but the system say’s Windows cannot print due to the current printer settings. Why is that?

  1. aelaos
    March 14, 2013 at 9:54 am

    First Before trying anything , try updating or uninstalling-installing your Drivers . And be sure that your OS's is up to date . Secondly i believe that may the problem is with your router and the ip that is assigning to your network machine . Remember that every wireless device of your network gets a different value , counting Smartphones ,tablets , Pcs and printers etc. Some routers have settings that limits the devices the number of devices that are currently conected , for example if the limit is 5 and you have 2 smartphones a tamblet and 2 PCs connected already there is no room for another wireless device AKA your printer . That is one of the router Problems. Another problem is that the ip addresses of your devices are Given through the DHCP server. Again in Router settings you can configure if the router will act as a DHCP server or one of your network machines, usually the first to be connected. But This sometime can lead to such problems as yours , so you will have to tinker with this settings. Furthermore you can assign from your router a steady ip for every one of your machines , leaving no room for ip conflicts. So Resuming:
    1. Update/Reinstall Printer Drivers
    2.Update your OS
    3.Make a test . Turn off Router, printer and all of your PCs , and turn off Wireless from every mobile Device . Now First Turn on your router wait to estamblish the wireless network , Boot one of your PCs (a windows 7 preferably) ,turn on Printer . Is everything ok ? If so the problem is with your router Settings and now go to next step
    4. Find your router Manual or download one , and find the settings that i mentioned above , about number of machines connected , DHCP servers, and ip addresses
    5. Good Luck :)

  2. Chris Marcoe
    March 13, 2013 at 3:40 pm

    Try to plug the printer into the comp and see if it works. If it does, it's something in your wireless connection. And you can work from there.

  3. Scott
    March 11, 2013 at 11:05 pm

    Is the printer DHCP or static IP you didnt say? That may tell us more.

  4. Jim Chambers
    March 10, 2013 at 4:45 pm

    Not sure if printer can use wired and wireless connection at the same time. I suggest using wired connection for desk administrator's laptop. Wireless system on many lower end printers is not very good.

  5. Alan Wade
    March 10, 2013 at 10:10 am

    Is it wired or wireless? A correctly composed question will result in correctly composed answers.

    Does the printer have the wireless capability to connect directly to the network?

  6. ha14
    March 10, 2013 at 10:01 am

    Troubleshoot network printer problems

    Add or remove a printer

    1) print configuration page from the printer and check the IP address
    2) On Internet browser, type the IP address to open printer configuration window.
    3) Find a Network - TCP/IP configuration menu, , it will give you the choice of setting a manual or static IP address or a DHCP assigned address. assign it manually and set IP address to the one you got from configuration page and gateway will normally be the IP of the router, like usually and The subnet mask will be like

  7. Jan Fritsch
    March 10, 2013 at 7:02 am

    If I understand your setup correctly the printer is wired (USB or something) to a desktop system which then shares the printer to the network? Depending on how the printer was installed my guess would be that the network is using dynamic IPs (DHCP) and the one assigned to the desktop system has changed causing the other client to no longer find the printer. If the printer is indeed "wireless" as it was written in the second sentence then again, make sure it is connected to the network and again, it might be a good idea to assign a static IP address.

  8. Mike Case
    March 10, 2013 at 5:25 am

    I would have to see it and investigate to tell you why, but I would recommend making sure the printer's wireless capability is turned on, and if that isn't the problem, go to Devices and Printers, remove the offending printer, and download/re-install the drivers.

    • Chris Marcoe
      March 13, 2013 at 3:37 pm

      You can remove the printer...Then scan for new hardware and it should install the drivers automatically.

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