Why can’t I see friends online in Facebook Messenger?

Cristián Torres-Gluck Balmaceda May 8, 2013
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So I have the Facebook Messenger app for Windows, and online contacts are not showing up.

In fact, no contacts are showing up. What I see in the place they would be in, is something that says “MORE FRIENDS” and “OFFLINE FRIENDS”. Then it says “These friends can’t see you on chat. Edit”. When I hit “Edit” another menu opens up and displays options “Turn on chat for all friends except…”, “Turn on chat for only some friends…”, and “Turn off chat”.

Assuming I want to be seen online on Facebook, I selected the first option, “Turn on chat for all friends except…” and I left the list of exceptions blank.

When I hit “Save”, I look back at the main menu of the Facebook app, noticing that nothing seems to have been reconfigured. Perplexed, I closed the app via right-clicking the app’s system tray icon, and then I clicked “Exit”.

After restarting the app, I get the same result and same problem I had last time it was open. Please help.

  1. Rajaa Chowdhury
    May 9, 2013 at 2:36 am

    Probably has to do something with the privacy settings of your Facebook profile and the same settings will apply in messenger also. Tinker around a bit with it and see if the same resolves the issue for you or not. If not go to the end of the page of the link I am providing and report the issue with Facebook : https://www.facebook.com/help/110332782450803/ . Also checkout the bugs and known issues tab.