Why can’t I get my HP DV9917 to recognize the optical drive?

alishahamm November 15, 2012

How can I get my laptop to recognize my optical drive? The hp website does not support this particular driver for some reason and it’s OEM. I have tried the removing of filters, lightscribe website, etc and am still unable to access or recognize it.

It does work, the light blinks and you can hear the drive attempt to run, but still no luck. I have also tried another drive, which did the exact same. It’s a HP DV9917, any tips?

  1. Paul Pruitt
    November 17, 2012 at 11:15 pm

    Try my CD-DVD player/burner troubleshooter:


  2. Rakesh Mishra
    November 16, 2012 at 11:35 am

    in windows vista there is a option called windows fax and scanner so ucan use that

  3. ViGi
    November 16, 2012 at 1:06 am

    Scan Your PC for missing, broken or out-of-date drivers
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  4. Harry Barnes
    November 15, 2012 at 5:40 pm

    search google for the driver and just download any driver you can find for it - even if it isn't on the hp website. I am currently using an hp machine, with the Lenovo display drivers, because there weren't any on the hp website, but it works absolutely fine.

    • Douglas Mutay
      November 16, 2012 at 10:01 am

      Good advice especially because HP can't help. Just make sure you set a restore point in case the driver you install from other manufacturer mess up all your other hardware.

  5. ha14
    November 15, 2012 at 10:01 am
    • Drew Butler
      November 15, 2012 at 10:18 am

      good advice Ha. Thumbs up :)
      Vista = compatibility issues, I would suggest that you right click most programs and set them to run in compatibility mode for xp as well.

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