Why can I not play some songs synced to my phone from Windows Media Player?

Johnna Cline June 30, 2013

All my songs on phone were synced from Windows Media Player and some play and some don’t.

Some of my music files have a blue circle with a music note by them. This was the first batch of songs I ever synced from WMP.

The second batch of music has brown folders beside each song and when I select a song it says at the bottom of the screen “sorry the player does not support this type of audio file.”

Can anyone please please help me with this problem? Thanks for reading! Have a good one.

  1. Craig C
    July 2, 2013 at 11:51 am

    hi there,

    seen as you didn't give many specifics (hence everyone asking for them) i'll try and keep it fairly generic.

    lets start with windows media player:
    this has various different codecs (the things that read your digital music), this allows it to play a lot of different kinds of music and video files.

    now your phone:
    your phone will not have the same collection of these codecs as WMP, this can be because it's made by a different company, they haven't bothered to include them, or the company who owns the codecs want money to allow them to use their codec.

    summery so far:
    just because WMP can play a file and the file works fine, doesn't mean something else (e.g. your phone) can.

    so now finally your music:
    this is what it comes down too, don't worry it's not a problem with your computer or phone.

    these days people's music collections come from all over the place, internet mix tapes, digital downloads from various stores using different codecs, CD's you've ripped yourself, software you use converting your music to it's own format.
    mp3 flac mp2 wmv.... the list goes on.

    diagnosing the problem:
    firstly! on your computer find a song you know works on your phone and one you know doesn't work, are they the same format?
    hover your mouse over each one and look at where it says "item type:"
    if one says mp3 and one says wmv, that's your problem, some are in a format your phone can't read.

    however! if you do this and they both say mp3 (or whatever format you're using) then the problem is codecs.
    while MP3 is a well known and popular codec, there are many different versions of it. and each version has it's own way of encoding the song, therefore you'd need each version of MP3 codecs in order to play all mp3 files. mostly they're one of two though.

    anyway back to basics, the solution to your problem is simple, encode ALL (or just the ones that don't work if you want to save time) of your songs into the same format.


    in WMP:
    go to the usual sync tab, highlight your device, go to advanced options.
    here you'll find various settings all to do with your device, the only one you need to set is under the "quality" tab. now find the one saying "Convert music" tick that box and make any other quality setting changes you wish to make (higher or lower quality will affect speed of syncing). make sure you apply/ok everything. now you can sync as usual.

    TIP: remove ALL synced music before making the change and do a full re-sync otherwise this could cause confusion and you could end up with songs doubled up with ones that won't play or ones not synced at all because it thinks they're already there.

    hope this helps,

  2. Dalsan M
    July 2, 2013 at 1:20 am

    If you can locate the files using Windows explorer, you should be able to mouse-over the file names of the songs to see which format they are in, I.e. .mp3, .wma, .amr, .wav, etc. The best advice is to set Media Player to sync the music as mp3 instead of allowing other formats. You may have to use a converter like Format Factory to convert the non-mp3 songs into mp3 format. http://www.pcfreetime.com/download.html

  3. Leland Whitlock
    July 1, 2013 at 12:21 am

    Most smart phones like computers can support different media types (MP3, MP4, AAC, etc...) by using different media players or using a codec. Windows Media player is very extensible by using codecs to extend the types of files it can play. Are you using a smart phone or dumb phone? If dumb phone it very likely only supports MP3. If smart phone you just need to inform us better of your setup so we can guide you. Good luck.

  4. ha14
    June 30, 2013 at 12:21 pm

    which phone is? which OS
    are songs drm protected?
    are you syncing as mp3

  5. Tina Sieber
    June 30, 2013 at 9:19 am


    Could you please tell us what phone you have, i.e. model and version of mobile operating system? Also, how exactly did you sync and were there any differences between the two batches?

    • Hovsep A
      July 1, 2013 at 10:20 am

      more details are important as you outlined Tina

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