Why am I no longer receiving emails in Outlook in Windows 8?

Rachel Kapsalakis February 13, 2013
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I am not receiving emails in Outlook (Windows 8). I have set up my email to send and receive through Outlook. I created a Hotmail account and was getting my emails from my internet provider (Eftel) through this. It was all working fine until 3 days ago when I stopped receiving emails. I can still send them.

I have tried to reset the setting in Outlook, but get the following messages when I try: “We’re sorry but we are upgrading our system and you cannot add or edit your account” and also “This account is set up to receive emails from your providers POP3 server but emails are sent through Outlook’s SMTP server.”

Around the same time my McAfee security expired, but I have renewed it and still no incoming emails.

Hoping you can help me! Thanks.

  1. Russell Smith
    February 27, 2013 at 4:10 am

    I agree with Junil as he suggested to correct server related issues.Also check outgoing/incoming mail protocol in 'Internet E-mail Settings' option.

    Regards :

  2. Junil Maharjan
    February 14, 2013 at 4:18 am

    the problem seems to be with the server settings. check the server settings on your hotmail and then on you outlook.

  3. Oron Joffe
    February 13, 2013 at 7:59 pm

    This sounds like a problem at your ISP's. I suggest contacting their help desk int the first place.

  4. ha14
    February 13, 2013 at 7:55 pm

    Troubleshoot: I can send, but not receive e-mail messages

    can be because corrupted pst?
    Repair Outlook Data Files (.pst and .ost)

    recreate your outlook profile

    Can't receive my messages in Outlook 2010

    Send and receive email from other accounts in Outlook.com
    •The Mail app in Windows 8 and Windows RT doesn’t support POP accounts. If you're currently using an app like Outlook Express or Windows Live Mail, we recommend that you create a new Outlook.com account, then use the Mail Migration add-on to move your email and contacts over from your old app. You can then add your new Outlook.com account to the Mail app.

    Setting an Outlook.com mailbox as the default in Outlook
    -Outlook 2007
    Tools-> Account Settings…-> tab Data Files-> select your Outlook.com account-> button Set as Default
    -Outlook 2010 and Outlook 2013
    File-> Account Settings-> Account Settings…-> tab Data Files-> select your Outlook.com account-> button Set as Default

    To change the default delivery location for a POP3 account from a pst-file to an Outlook.com account:
    1.Go to the Account Settings location mentioned above and select the E-mail tab.
    2.Select the POP3 account.
    3.Press the “Change Folder” button at the bottom.
    4.Select the Inbox folder of the Outlook.com mailbox as the delivery location.

  5. Alan Wade
    February 13, 2013 at 6:51 pm

    Check your antivirus email filter is setup properly. Thats the first thing I would check.