Why do some users have problems opening MS Office docs after SharePoint upgrade?

Anonymous August 22, 2014

My company just migrated to a SharePoint 2013 website from SharePoint 2007 and some of our users are now getting the message “The webpage cannot be displayed” when they click on MS Office documents (except for PDFs. Excel and Word are the most frequent documents we have and these present issues for some users.) When we were on SharePoint 2007 it presented no issue to open these same documents. Any insight would be appreciated.

The full message follows:

“The webpage cannot be displayed

Most likely cause:
•Some content or files on this webpage require a program that you don’t have installed.”

  1. Garret
    August 23, 2014 at 3:21 am

    If you are using ms office 2010, service pack 2 resolves this issue