How can I unblock my Windows Live/Hotmail account?

ahmed hussain January 6, 2012

My Windows Live/Hotmail account seems to be blocked. I can’t log in even after changing my password. I get an error 800488fe. The message that I receive is that my account has been blocked or compromised. I’ve tried previous methods in MakeUseOf guides and have not had success. Are there any other tips? I have been using this account for 15 years and I don’t want to lose it.

  1. mohamed thariq
    September 12, 2012 at 8:20 am

    How can i receive security code? i can't get code ..plsz help me.. can u sent a code to alternate email address..?? Plz ..i need i am using since 2009..i can't lose this account? pls or sent to my mobile number code..plz...

  2. Rae
    September 7, 2012 at 12:27 am

    The same thing happened to me someone hacked one of my accounts and I tried getting it back but I couldn't so I used my newer account to try get it back but it didn't work so I reset password and now it keeps saying my password is wrong... I don't know how to get in my account cuz I think it's blocked now

  3. ana isabel córdova
    September 4, 2012 at 11:20 pm

    I culdn"t enter to my hotmail the program tells me that I need a code How can I get the code?

  4. mohammad alam
    August 23, 2012 at 8:03 am

    my hotmail email id using since 4 years, but last week blocked my id . how to open my email.

  5. julie sloan
    August 22, 2012 at 7:17 pm

    my account is blocked gave u my husbands email so use can contact mee and it has been three days still not herd anything

  6. Amy
    August 21, 2012 at 6:41 pm

    I tried to sigh into my MSN account but it says someone must be using your account and it says it has been blocked my email is this please unblock it it has important emails on

  7. Rosida
    August 19, 2012 at 1:30 pm

    can you unlock my hotmail account, please. Is the service free

  8. mudassir
    August 16, 2012 at 3:01 pm

    my hotmail id has block a long time its can not open now i don't know what hapend?

  9. susan clark
    August 9, 2012 at 12:48 pm

    I cannot get anyone to help me unblock my account I need to get into my hotmail my contacts for work are there as well as all my saved e-mails can someone please help me?

  10. billy
    August 6, 2012 at 9:49 am

    MICROSOFT. You should at least WARN people before blocking their accounts, because some use these accounts for their professional life. You should upgrade HOMTAIL security instead of making people pay for anything they did not even know of. This is not fair and just.... I'm waiting since 4 days now and still no response from microsoft support team. This is so frustrating.
    If you warn people before blocking them, they could at least transfer their address book to an alternate account and forward arriving emails also to the alternate account. This should be possible, in order to let people live in peace instead of just bringing extra stress and frustration in their lives.

  11. dawn lutwyche
    July 31, 2012 at 5:12 pm

    was speaking to you today trying to log in to my blocked hotmail account and it cut off, i still cant access my hotmails and no one has got back to me. what do i do ?

    • Bill fxcking gxtes
      July 31, 2012 at 9:16 pm

      Microsoft have blocked our email accounts the fuck'n shitholes allege that the accounts have been by someone other than the user, despite fact that its been a free facility I think its grossly unfair for them to treat us like this I have just seen on the news that they are revamping the system to I can't even get the flipping code it won't recognise the phone numbers its a fuckn nightmare I have lost all contacts I had made over 14 years. Fuck them I am switching to yahoo.

  12. john moscrop
    July 12, 2012 at 7:41 pm

    imunable to access my windows live messenger account, it has been blocked,and im unable to access my hotmail account

  13. nr
    July 9, 2012 at 4:58 am

    i cant get a code to unlock my hotmail.

    • Susendeep Dutta
      July 9, 2012 at 2:54 pm

      Did you entered correct mobile number while requesting code?

    • wayne bliesner
      July 10, 2012 at 1:59 pm

      can not get into my hotmail that has been locked

  14. kamal motwani
    July 5, 2012 at 8:13 am

    my hotmail account has been blocked please help us unblocked my account

  15. Nadeem
    June 30, 2012 at 7:22 am

    my account is not opening please open it

    • Susendeep Dutta
      July 9, 2012 at 2:51 pm

      Did you tried above solutions?

  16. mary
    June 26, 2012 at 2:48 am

    my hotmail account is blocked, telling me to go to the browser settings? dont know iphone well, but i use to have no problem with my email account?

    • Susendeep Dutta
      July 9, 2012 at 2:53 pm

      If there's something problem related to your browser,then try clearing history,cache and browsing data and then access Hotmail.Also,try above solutions too.

  17. Perampalam Anpalagan
    June 25, 2012 at 9:20 am

    please unblock my account my email is [removed by editor] and mobile number [removed by editor]

    Editor's note: Please don't publish personal information on the Internet in such a public forum. This is to protect you and reduce spam.

  18. Fakirah
    June 22, 2012 at 3:54 pm

    My account is blocked. How can i get it ublocked. My moblie number does not work so can I use an email instead. I really Need this account, it means alot and is very important. PLEASE HELP ME!

  19. Shannon
    June 21, 2012 at 4:15 pm

    I keep getting the error below when I sign into Windows Live to access my hotmail account. I know my sign in & password. It takes you to the reset password page and when you go through that process it does nothing even after you change it. What is going on? I have no more options from what i can tell? I've tried everything you have suggested on this blog. Is this a know problem right now? My wife is having the same issue with her account.

    The account you're signing in to is missing some required information. To finish signing in, enter the following information.

    We respect your privacy and will use this information in accordance with our privacy policy. Learn about Windows Live privacy

  20. Elizabeth Osgood
    June 20, 2012 at 5:36 pm

    I have had my msn hotmail account for years. For years I have sent messages/pictures to my email now I can't. I had my computer tech go over my computer. He says it has to be with my hotmail account. Because I can send the same messages to my other email accounts. Can you help me with this? Please......

    • Oron
      June 21, 2012 at 3:31 pm

      Elizabeth, you haven't said exactly WHAT you can't do... If you can't log in, have you tried clicking on the "Can't access your account?" link on the login page?

  21. khalid
    June 15, 2012 at 1:35 pm

    how can i unblock my windows live/hotmail account

  22. kelly gardiner
    June 12, 2012 at 11:37 am

    i cant get into my hotmail account, it keeps sayiny enter code, when i ssay i havnt got on it keeps sending me round in circles

  23. nasir
    June 10, 2012 at 3:40 pm

    my account has block when i open my account the mesege read by me that HOW CAN I UNBLOCK MY ACCOUNT and and when i click continue send me a code on my hotmail account even i cant open my account plz tell me how i can continuemy account

  24. Krishna
    June 7, 2012 at 3:49 am

    I don't wanna lose my acccount and i have been using it for long time.When I am going to sing in,it says my account has been blocked.So can u please help me out?you can mail me back at

  25. naveed
    June 2, 2012 at 2:17 pm

    my email is blocked

  26. anurag
    June 2, 2012 at 7:18 am

    mine hotmail acnt has been blocked and dnt hve cell registered with hotmail how to unlock mine accnt

  27. azzat badawee
    June 1, 2012 at 8:20 pm

    my msn hotmail account has been blocked. how do i unblock it please

  28. la'christa
    May 31, 2012 at 2:28 pm

    i really need to access this account its important

    • Susendeep Dutta
      June 21, 2012 at 2:13 pm

      Did you followed above instructions?

  29. Pastor Mumtaz Mukhtar
    May 31, 2012 at 12:07 pm

    I want to unblock my hotmail account.

  30. harry
    May 29, 2012 at 9:40 am

    im on my xbox and the passowrd gone and whn i type it in it not right pls can you giv me a new passowrd

  31. zain hussein
    May 28, 2012 at 8:42 am

    i find difficult to unblock my account and i have tried several times but failed can u help me ,can you send me password so that i can unlock my hotmail account

  32. Dr Mayur vyas
    May 23, 2012 at 5:24 pm

    My hotmail a/c is blocked....I m not even getting my code no.....Please restart my a/c.....Thanks

    • Susendeep Dutta
      June 21, 2012 at 12:02 pm

      Did you tried requesting for code for more number of times ?

      • nina
        June 29, 2012 at 9:07 am

        can you please help me,
        I get that code to my other mail adress and I enter the code I got in the box where it says enter the code and the page just refreshes and nothing happens. I tried this for about 50 times and still nothing...

        • Susendeep Dutta
          July 9, 2012 at 2:55 pm

          Try requesting for new code.

        • nina
          July 9, 2012 at 4:01 pm

          i tried requesting a new code a bunch of times and when i enter any code the same happens.

        • Susendeep Dutta
          July 10, 2012 at 10:48 am

          Visit the page -

          and click on customer support after entering your email and capthca.

          As you were unable to fix your issue using codes too,only customer support will be helpful.

  33. Fah
    May 23, 2012 at 12:51 pm

    Im trying to unblock my account (
    but it says ' We're sending an email to th*****'
    and i didnt receive any thing
    Could you please help me? :(
    i need this account :'(

    • Susendeep Dutta
      June 21, 2012 at 12:01 pm

      Try requesting new code.

  34. Huzeifa
    May 21, 2012 at 5:51 pm

    my hotmail id: is blocked since 1 week and i am not geting the code
    i want's to change me mobile no. but it is not possibe so now what can i do plzzzzzzz help me out to solve this problem.
    plzzzzzzzzzzz reply as soon as possible it's argent.

    • Susendeep Dutta
      May 23, 2012 at 5:38 am

      Did you tried the solutions posted by me above?

      You can also try to request new code.

  35. henry anderson
    May 18, 2012 at 4:49 am

    return me access to my account.......i want to use same password and same account...

  36. salman ansari
    May 11, 2012 at 1:39 pm

    How do I get my Hotmail account unblocked? I was using my call phone to check my mails and forgot to log out before I logged into the computer on Tuesday. Now it’s many days past. I have sent out mails to see if they would unblock it for me, but

    Please help me as I need this account as I have mails from my work place on this account. Thanks for the help in this matter!

  37. ???? ????
    May 8, 2012 at 6:52 am

    i cant open my email

    • Susendeep Dutta
      May 12, 2012 at 11:27 am

      Try clearing browser history,cookies,disabling plugins and enabling them one by one while trying to sign in to Hotmail.This will get you know which is the defaulter plugin.

  38. mohsin
    May 6, 2012 at 10:29 am

    help its urgent how can i open my hotmail account

  39. thomas
    May 3, 2012 at 8:42 pm

    i want to unblock my account

  40. larissa macedo
    April 27, 2012 at 11:50 am

    mandar documento para paula nascimento

  41. susendeep dutta
    April 26, 2012 at 11:43 am

    I'm mentioning two methods in the links below if any one didn't works -

    Below link has video instructions in video format -

  42. winnie
    April 23, 2012 at 10:36 pm

    Please unblocked my account,cause I have school things to do on it!!

  43. Zachattah
    April 20, 2012 at 7:55 am

    I am unable to unblock the hotmail account. send the code on my alternate adress of gmail account or any link to unblock hotmail account  urgentally.

  44. Shenglovesing
    April 19, 2012 at 3:43 pm

    i can't get code, 
    Send an email to we***** .[we*****@email:disqus .com]  

    some 1 help me?

    • Susendeep Dutta
      May 12, 2012 at 11:05 am

      You can retry to get the code again.Only you can get the code by yourself.

  45. Jim
    April 18, 2012 at 1:31 am

    I can't find my hotmail account

    • Susendeep Dutta
      May 12, 2012 at 11:04 am

      Did you forgot your password or username? Please specify your problem elaborately.

  46. Ahmed_alnama
    March 25, 2012 at 4:05 pm

    i cannot open my email inbox

  47. Madget tidwell
    March 19, 2012 at 7:56 pm

    would you please unblock my account,,i am sorry i have tired but i can;t figure it out,,it is  thanks,,

  48. Zahid
    March 9, 2012 at 8:24 am

    please unblock my hotmail account urgently

  49. Roganithevy Vytilingam
    February 28, 2012 at 12:33 am

    please unblock my account my email is and my mobile no. is 0122597625. My name is Roganithevy Vytilingam

  50. Roganithevy Vytilingam
    February 28, 2012 at 12:31 am
  51. Ofeal01
    January 19, 2012 at 3:46 am

    how can i unblock my msn

    January 6, 2012 at 7:36 pm

    Hello, for a previous solved question dealing with blocked msn/hotmail account, check the first answer in the following link:


  53. Anonymous
    January 6, 2012 at 2:52 pm

    error 800488fe
    In case you received this, you need to have your account undergo a validation process by the Windows Live Hotmail Team

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