How can I troubleshoot why my Blu-Ray player suddenly doesn’t work?

Don Morrison August 10, 2011

I have a HP computer running Windows 7. My Blu-Ray player doesn’t work anymore. I have updated the driver, but it still doesn’t work. What do I do now?

  1. Pat_austin_69
    February 27, 2012 at 9:10 pm

    my blu ray player isint work good everytime i put a disk in it it gose through the previews over and over again

    August 14, 2011 at 12:18 am

    hello, you are not the only one having problems playing those movies.....have you tried cleaning your disks before playing them?...sometimes, new disks have a coating of powder on them....if you clean them before playing, most times they work. 

    • Dwmorrison411
      August 15, 2011 at 5:08 pm

      It is cleaned.  Still doesn't work.  Should I reintall the driver?

      • Tina
        August 21, 2011 at 3:36 pm

        Do the disks play ok on other Blu-Ray players? You can try to re-install the driver.

  3. Dwmorrison411
    August 13, 2011 at 8:32 pm

    I am in Region 1.  The strange is that it plays most other blu-ray dvd's. The only problems that I have run into is with Iron Man 2 & Avatar so far.

  4. Jeffery Fabish
    August 11, 2011 at 8:12 am

    Correction made...Thanks.

    August 11, 2011 at 7:24 am

    Hello, did you try to update the chipset driver too? Also, have you checked if there is/are any firmware updates for the drive? Does your hp have media smart?  If it does you can follow the next steps to check for firmware updates:

    -- Open MediaSmart and click on the DVD icon.
    -- Click the gear icon at the bottom
    -- Settings page will open
    -- Click on the update tab
    -- click on the:  Update your
    Mediasmart button it will show the most recent update
    It would be appreciates if you could post more information about your drive not working.  For example, does your drive recognizes dvd/cds, etc., when you open the tray and insert a blu ray/dvd/cd, what happens?, do you get any errors?, etc. 

    • Dwmorrison411
      August 11, 2011 at 9:58 pm

      There aren't any updates available.  Also, It plays some blu-rays.  But not my Avatar or my Iron Man 2 Blu-ray.  After I put in my Iron Man 2 blu-ray, it goes through the previews, but when it is about to start the movie, an error comes up.  it says a Runtime Error comes up. So the error says Program... ram fIles (x86) (Hewltett PackardMediaDvdHPPVD SMART.EXE. So I take it out & put in my copy that isn't blu-ray & it plays.

      • FIDELIS
        August 12, 2011 at 5:40 am

        Hello, have you tried reinstalling the mediasmart program?  From the error you are getting there is probably some corruption on your mediasmart program with regards to some blu-rays.  Are you by any chance connecting your computer to a tv?  It happens some times when you use the clone function...that means when you are playing the bluray on the computer and showing in on a tv and the computer monitor at same time. 

        It could also be a problem with the region on the blu-ray player.  Check in the settings for your player and see if it is using the right area for you.  To do so, do the following: 

        -- click on computer
        -- highlight and right click your blu-ray drive
        -- select properties
        -- select the hardware tab
        -- highlight your drive
        -- click on the properties box
        -- select the Region tab
        -- make sure that it is set for your region, if not change it to your region
        -- click on ok and ok

        Keep in mind that you can only change the region up to 5 times.  When the 5 times are used, you can not change the region anymore.

        As a trial to see if it is a software problem, have you tried using any other media players to see if the same thing happens?

        • FIDELIS
          August 12, 2011 at 6:40 am

          Hello, just a shot in the dark....have you tried cleaning the disk that don't play before trying to watch them...

        • Dwmorrison411
          August 12, 2011 at 4:20 pm

          What is meant by region?

        • FIDELIS
          August 13, 2011 at 8:46 am

          There are several regions or geographical areas in the world.  If you are in Canada/US/Mexico, etc you are in region 1.  For example, if you were to get a dvd/blu ray from europe and try to play it in your dvd, it would not play unless you change the region in your dvd player to europe....unless you have a dvd player that is region free that is. 

  6. Jeffery Fabish
    August 11, 2011 at 6:21 am

    Press the start orb and in the search box type "devmgmt.msc" without quotes. When the dialog listing all of your drivers appear, do you see anything with an icon with an exhumation point or question mark? Anything unusual with your blue-ray driver?

    • Dwmorrison411
      August 15, 2011 at 5:06 pm

      Where is the start orb?

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