Why do I get a ‘this connection is untrusted’ warning when logging into my bank accounts?

Daniel Burns July 21, 2011

Whenever I try to log in to any of my credit card banking accounts, I get the advisory “This connection is untrusted”, etc. I have never had this trouble before. What could the problem be as I need to get into these accounts?

  1. jonny
    October 9, 2011 at 10:45 am

    I have the same problem. Even when i use another server it still happens. It says that the certificate or something is not valid..

    any help on how to fix it...

    • Tina
      October 9, 2011 at 12:09 pm


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  2. Dbflashman2010
    July 21, 2011 at 11:46 pm

    It's not just my bank account but  all  credit card accounts, paypal, etc.It happens on both Firefox & Internet explorer. I think all of these have certificates. They can't all be out of date.

    July 21, 2011 at 10:39 pm

    Hello, is it your browser giving you this warning? or is it your antivirus?  When you try to access your bank page, is it using https: or http: on the address?

  4. Mike
    July 21, 2011 at 8:40 pm

    Basically there are three options:
    - the SSL Certificate of your bank was not renewed in time
    - you are victim of some (DNS) high-jacking which leads you to a forged page
    - your browser has a problem

    First I would try it with an alternative browser and see if the issue exists there too.

    I also suggest to update your Anti-Virus and run a full scan on your system. In you may also want to run the Microsoft Malware removal tool:
    1. click Start > Run (windowskey + R)
    2. type "mrt" and hit enter

    If nothing bad was found you should contact your Bank and ask if it's known issue.

    Either way I do recommend you not to login until the issue is fixed.