My DVD burner in my Toshiba laptop stopped reading CDs so I went ahead and bought an external DVD-RW/CD-RW Gear Head device. It is not being detected via plug and play. After searching I saw alot of people with the same problem. How can I fix it?
can you boot to bios and see if there is an option like enable cd/dvd reader support?
Does your DVD writer shows up on device manager list?
If yes,does it have yellow exclamation mark on it?
You can try the solution provided by Microsoft -
Have you enabled power management settings in your laptop?Might be your external DVD writer might not have been getting enough power for running it.