Why can I ping Google.com but not access the Internet via my browser?

Mustafa Azam Hussaini March 30, 2012

I think there is a problem with my operating system. I am running Windows 7 and I can’t access the Internet through my browser. I can actually ping Google.com through the command prompt but not with Chrome.

Please let me know what could be wrong and whether I need to change anything in Windows to solve it.

  1. guthagowtham
    May 27, 2012 at 10:11 am

    Check your firewall settings. Your browsers may not be given permission to connect or access the Internet.

  2. Wubyz
    April 14, 2012 at 3:50 am

    Are you using any proxy??? Also do have the same issue with all sites? If so, configure proxy correctly and that might fix the issue.

  3. Kagnon
    March 31, 2012 at 3:17 am

    Do scan for malwares and viruses as well.
    Rootkits and DNS poisoning can cause this as well.

    You can use SUPER antispyware, malwarebytes or others which you prefer.

    If it is a rootkit you'll need to use rootkit scanners to scan and remove.

  4. Karkala Nayak
    March 31, 2012 at 3:10 am

    Also have you tried accessing websites with other browsers like Firefox, IE? Do websites load in other browsers or is it just chrome that is giving you a hard time.

  5. ha14
    March 30, 2012 at 5:37 pm

    you can start by uninstall and reinstall chrome.

    Do you have the same problem with IE for example?

  6. Karkala Nayak
    March 30, 2012 at 3:48 pm


    Maybe your port 80 is firewalled

    You can check if port 80 is blocked or not by using telnet from the publishing client whether there is a service running.
    telnet [hostname] [port]

    telnet google.com 80

    If on Windows 7 telnet is disabled per default;
    fix that..check here:

    If it says Could not open connection to the host on port 80: connect failed Then it means port 80 Problem.

    To enable Port 80 in win7 firewall
    check this link:

    I hope your problem will be solved very soon

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