My HP 3030 suddenly started producing PDF docs that at 35% are 8.5″ x 11″. I’ve tried every setting I can find in software and hardware setup and can’t fix it.
Did you manage to fix the issue using the tips recommended above? Let us know.
hidid you tried this updatehttp://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=378048&prodNameId=378050&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=lj-18281-3orInstalling the HP Solution Center 1.)Log on to http://www.hp.com. Click on Support and Drivers. Select downlaod drivers and software. For product, type 3030 then click on right arrow button. Right click on the downloaded file located on your desktop (if you save it in to your desktop) and click on Run as administrator.Click on Run.2.)After it will extract the file, it will open a window to install the software. Select Install USB-Connected Device.3.)Under Review Installation Options, click on Selected software.4.)Check only the box for HP Solution Center & Imaging Device then uncheck the rest. There are boxes that cant be uncheck so just ignore it.Click OK.5.)Click on "I have reviewed and accept..." then click next.6.)Under "Connect Your Device now", check the box that says "If you are unable to connect your device now...." located on the lower left corner of the screen. Click on Next.7.)Installation will then finished.8.) Try scanning from Solution Center.