How can I make Outlook work again after switching from a dialup to a wireless internet connection?

Roy January 15, 2011

Outlook 2000 no longer functions after changing from dialup to wireless. How does one delete the dialup account and set up the wireless account. Alternately, can one uninstall/reinstall Outlook without reinstalling all of Office? That would be asking for more trouble…

  1. Rajaraj
    May 26, 2011 at 5:01 am


  2. Mike
    January 16, 2011 at 3:21 pm

    I assume whenever you open Outlook the dial-in window comes up and tries to connect with your old dialup settings, right?

    Here is how you can disable the Dial-In within Outlook:
    1. click on Tools > Accounts
    2. in the new window click on the "Mail" tab and double click your Email-Address
    3. now you should have a window with all your Email-Details in front of you
    4. click on the "Connection" tab and select "Connect using my local area network"

    As soon as your computer is connected to the Wireless LAN you should be able to send and receive messages within Outlook 2000.

    Chances are you are facing the same problem within Internet Explorer unless you already fixed that. Anyway, for Internet Explorer you will have to:
    1. open Internet Explorer and go to Extras > Internetoptions
    2. in the new window click on the "Connections" tab
    3. then select "Never dial a connection"
    4. in addition to that select your old Dial-Up connection above and click remove

    And yes, it is possible to remove Outlook without removing all other Office programs.
    1. simply go to "Add or Remove Programs"
    * it should be somewhere in the Control Panel depending on your Windows version
    2. rightclick on Microsoft Office and select "change" instead of remove/deinstall
    3. now you should have the Office 2000 Installer on your screen
    4. click on "Add or remove Features"
    5. look for Outlook and in the dropdown menu (left of the title) select "X Not Available"

    This will remove Outlook 2000 without touching the rest of your Office installation.

    • Roy
      January 16, 2011 at 4:47 pm

      Thanks for responding;
      No, I don't get a dial up window. It just sits in my inbox. The lower right corner says "connecting to server" for awhile, then changes to "Mail delivery error" - before and after your suggestions to disable Dial-In.
      Internet Explorer is working OK. Haven't treid the remove and reinstall yet...

      • Mike
        January 17, 2011 at 5:12 am

        When you doubleclick on the error in the lower right (or maybe a symbol next to it) do you get another window with a "complete" error description or maybe an error number/code?

        What type of Email Account have you setup in Outlook?
        If it's the one provided by your Internet Service Provider you should check with them if all settings are correct.
        Depending on their network infrastructure you may have to use a different SMTP server after switching from the dialup connection. Or maybe the password was bound to the dialin account and has changed now.

        Other then that "Mail delivery error" refers to various problems, below a list of the most likely ~ maybe you can identify one of them as the problem:
        - missing or wrong Account settings (as above)
        - problems caused by a Firewall or Antivirus software
        - a message in your outbox with a wrong or mistyped recipient
        - a defective message in your outbox

        Of course there is also the chance that your Outlook installation is damaged. Considering the problem occured with your switch it's more likely the last option. Also you can try repairing the installation before you remove and reinstall Outlook.

  3. Anonymous
    January 16, 2011 at 3:11 pm

    To uninstall outlook 2000

    Enter you Office 2000 setup disk and try the "Detect and repair" option
    from the Help menu first.
    If this doesn't help, select the Reinstall option from the disk.

    The specific location where Outlook2000 stores information regarding your e-mail account is under:

    HKEY_CURRENT_USERSoftwareMicrosoftOfficeOutlookOMI Account ManagerAccounts

    Also look for a similar location under

    Outlook 2000 Configuration

    1.Open up Microsoft Outlook 2000
    2.Click Tools on the Menu bar then select Accounts
    3.Click Add then select Mail
    4.Enter in your name and click Next
    5.Specify the Email address that you want others to reply or send mail to you with. Click Next
    6.Select POP3 as the server type at the top of the window enter for the Incoming mail (POP3 or IMAP) server. Type for the Outgoing mail (SMTP) server. Click Next
    7.Type in the User (Account) Name and Password that was given to you by Real Time for accessing your email account. The "Log on using Secure Password Authentication ((SPA)" Check mark box should be unchecked. Click Next
    8.Select appropriate Internet connection(LAN, Connect using my phone line..). Click Next
    9.follow the screen to establish the contact
    10.Click Finish
    11. Click on the account that you just created and select "Properties". The below dialog box will appear
    12.Click on the Servers tab. The below dialog box will appear.
    13.Check the "My server requires authentication" checkbox and click the "Settings" button next to it.

    These settings are for your outgoing mail server. This is because to prevent people from using mail servers (to send SPAM) without permission it is necessary to require authentication to send mail

    January 16, 2011 at 9:27 am

    To delete or change your connection, try the following:

    open outlook>>Tools>>Accounts>>Highlight account>>Remove and to add account:

    open outlook>>Tools>>Accounts>>Add>>enter information

    January 16, 2011 at 9:24 am

    If Office 2000 is similar to Office 2003 you can uninstall Outlook if you go to:
    add/remove>>change>>add or remove features>>pick outlook and follow the screens.
    You can add outlook following the same instructions as long as you have installation disc.

    January 16, 2011 at 9:08 am

    You can change your connection doing the following:
    open outlook>>Tools>>Options>>Highlight account>>Properties>>Connections tab>>check always connect to this account>>add

    With regards to uninstalling outlook, yes you can uninstall outlook without uninstalling the rest of the Office suite. In order to install Outlook again you have to do a custom install...just pick/mark outlook for installation and it will only install Outlook. Hope that helps.

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