Why is Outlook 2010 no longer rendering html email?

Kenneth Douglas October 24, 2014
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I’m using Outlook 2010 and have for years. On Wed this week all my emails, which include my logo, linked-in button with hyperlink, twitter button, etc. worked great and when you read in Outlook you can see all the images. Starting today, it’s all in rich text or non-html and looks like crap. I didn’t change anything in my settings…

I have another email account (POP3) and in the same Outlook any message i see/read there is looks GREAT. The gmail email is the one that when i create the email, in edit mode it looks GREAT…but if i CC myself and open the email, it looks like crap with all my images as attachments, etc.

  1. ha14
    October 28, 2014 at 7:57 am

    did you get any windows update just before the problem started?

    How to perform a clean boot in Windows
    check outlook and see if it will display html.

    click the InfoBar, and choose either Display as HTML or Display as Rich Text.

    Add-ins are listed under “File Tab->Options->Addins”.
    •Select “COM Add-ins” in the Manage drop-down at the bottom of the “Options->Addins” window and click “Go”. Note: To get to the Options window, click on the File tab first.
    •deselect all add-ins
    •Click OK.