Why can I not log into Skype?

raakhee October 3, 2012

I am not able to log into Skype. It says bluetoothheadsetproxy.exe is using the program. How to make Skype work? Is it a virus?

  1. Martha Giblin
    November 13, 2012 at 10:05 pm

    I have not been able to sign into Skype for the past number of days.
    Can you assist me please?

  2. James Franklin
    October 4, 2012 at 6:20 pm

    If your loading screen stays the same, it's an internet connection problem, I had a similar problem to this.

  3. hamad3914
    October 4, 2012 at 11:51 am

    If you dont know what software is Press Windows Key + R, type "appwiz.cpl" and look for programs you didnt install or that you dont want and unninstall them, if nothing works try System Restore or Re-installing Skype

  4. Lenny Rozen
    October 4, 2012 at 8:52 am

    You just need to remove Skype from being automatically launched when you log into your computer. This is how you do it:
    Go to Start -> right in the text box "MSconfig" -> go to the 'Startup' tab -> look for 'Skype' in the list and remove the check box next to it -> click OK and you're done.
    Good luck

  5. Igor Rizvi?
    October 3, 2012 at 11:22 pm

    or If you have bluetooth headset... it will allow you to speak with it when using Skype on your computer (instead of using the the computers microphone/speakers or using externally wired micro/speakers)

  6. Igor Rizvi?
    October 3, 2012 at 11:22 pm

    I’m not sure if this is the case but try to go to Skype -> Tools -> Options -> Advance settings -> Manage other programs access to Skype. If you see there any references to Bluetoothheadsetproxy, try to delete this reference.

  7. aelaos
    October 3, 2012 at 8:20 pm

    You probably have installed a Bluetooth headphone device that conflicts with Skype , remove the driver and you should be ok

  8. GrrGrrr
    October 3, 2012 at 3:49 pm

    Description: The file BluetoothHeadsetProxy.exe is located in a subfolder of "C:\Program Files". Known file sizes on Windows 7/XP are 14,376 bytes (40% of all occurrences), 13,600 bytes or 35,368 bytes.
    The program has no visible window. BluetoothHeadsetProxy.exe is a Verisign signed file. It is certified by a trustworthy company. BluetoothHeadsetProxy.exe is not a Windows core file. Therefore the technical security rating is 19% dangerous.
    If you have any problems with BluetoothHeadsetProxy.exe, you can also completely remove WIDCOMM Bluetooth Software (Control Panel?Add/Remove programs).

    Use Task Manager & end task the process. Then reboot the PC, and try logging to Skype

  9. susendeep dutta
    October 3, 2012 at 12:19 pm

    Do you use bluetooth headsets while using Skype? It might be a process related to Broadcom.More detailed information -


    Firstly,scan your system with good and updates antivirus.If no viruses are found,then use Unlockr or Lockhunter(if using 64-bit Windows OS).

    Lockhunter -


    Unlocker -


  10. Ahmed Khalil
    October 3, 2012 at 11:09 am

    reinstall the skaybe software

  11. Freecycle Me
    October 3, 2012 at 8:46 am

    consider running malwarebytes if you are concerned about malware. are you using a headset?

  12. Dimal Chandrasiri
    October 3, 2012 at 4:39 am

    try rebooting the PC. it might help you since, you have mentioned a software has locked the skype program. if still there, go to windows task manager ( ctrl + alt + Delete ) and locate the process originated by the "bluetootheheadsetproxy.exe" under the process tab. since this process in non OS you can safely kill the process. ( right click and end the process ) this will help you to start the skype software without any issue.

    • salim benhouhou
      October 3, 2012 at 8:16 am

      i agree try disabling it with task manager

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