Why can’t I import photos and videos from my iPhone to my PC?

Hannah Patz August 29, 2012

I have the iPhone 4S, and I recently took some videos while on a family vacation that I’d like to upload to my computer. Whn I plug my phone into the computer, it shows up under My Computer and such, but when I click on my iPhone’s internal Memory, the only folder listed is DCIM, and it’s completely empty.

I know it should show my photos -so why doesn’t it? Also, I tried e-mailing the video, but I got a message saying it was too long.

  1. Lilian Rotcher
    January 24, 2013 at 3:15 pm

    Use Phone Stick for transferring your media files across PC and iPhone, iPod. Good thing: it woks in both directions.

  2. Dennis Sebenick
    November 26, 2012 at 9:51 am

    Just use Syncios iPhone transfer, it can access your iPhone and transfer all the files from your iPhone to PC or iTunes. http://www.syncios.com/iphone-transfer.html

    • Dennis
      December 1, 2012 at 6:42 am

      Dennis Sebenick: Thanks for turning me on to Syncios. It's fantastic and free! And now my nightmare is over.........

  3. Sri Swaminathan Vanarasi
    August 30, 2012 at 7:01 pm

    DISK AID is the perfect software that i think you can use.. it very useful , not only tranfers pics but also has many other options.. but they come with purshased version

  4. Shane La Horie
    August 30, 2012 at 2:40 pm

    Download itunes and you will be able to download the photos from your phone to the PC.

  5. Victoria Doman
    August 29, 2012 at 10:18 pm

    Well, first things first you can only upload things from an apple device onto a Mac or iPad. So if your computer isn't a Mac, you are gonna have a little trouble getting those videos on your computer. And yes i know how that message comes up saying you cant e-mail your video because it is too long. You can cut the video to make it shorter but its not really much use, since the limit is three mins. Although my mum bought this thing in melbourne where you can plug in your phone to your computer or your camera to your iPad. i hope you find a way to do it. Family memories are always keepers!

    • Cliff Burnby
      November 13, 2012 at 2:59 am

      "Well, first things first you can only upload things from an apple device onto a Mac or iPad." Absolute rubbish... check your facts before posting misinformation !

  6. ha14
    August 29, 2012 at 5:47 pm

    iPhone photos not showing in Windows
    Windows will show the phone as empty if the iPhone's screen is locked. All you have to do - make sure the screen isn't locked with a PIN before you connect it to the computer

    if you have photos that are not taken by iphone such send by friends as attachment or downloaded via web then this can cause problems, solution you have to delete them or to upload to dropbox for instance.

  7. Mike
    August 29, 2012 at 4:35 pm

    First make sure your iPhone is NOT locked and it is showing the home screen when you plug it in.
    If the iPhone is locked it will not show the contents of the DCIM folder as a third-party could have connected it without your consent.

    If that doesn't help:
    What application are you using to shoot photos?
    Are they shown within the Photos application?

    • Lakshmi Narayanan Murugan
      September 15, 2012 at 9:16 am

      Yes you are right!, When I unlocked and connected with PC then its showing all files.

    • Manuel
      November 8, 2012 at 7:24 am

      Hey man you are a fucking genius!! Thank you very much

    • Annie
      January 15, 2013 at 1:29 am

      Hi, What do you mean locked?.. I have the same problem..DCIM file is shown as if it was empty.

      • help
        January 17, 2013 at 12:59 am

        make sure your home screen isnt locked. unlock it and your files will show on the PC

    • chris
      March 12, 2013 at 3:13 am

      Thank you so much for ur help :)

  8. susendeep dutta
    August 29, 2012 at 4:10 pm

    You can try transferring all your photos via CopyTrans Photo -


    Regarding unable to mail video,the reason might be the file size limit that the email provider imposes.You can send that video using Dropbox or other cloud storage like box.

  9. Andri Agassi
    August 29, 2012 at 3:51 pm

    You have to use iTunes to transfer files between PC and iPhone.

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