How do I fix Samsung Note 2 after a failed update?

Lisa March 17, 2015
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How do I fix Samsung Note 2 after a failed update?

My T-Mobile Galaxy Note 2 SGH-T889 phone is stuck in reboot mode and download mode during and after system update.

  • OS: Lollipop
  • Phone: T-Mobile Galaxy Note SGH-T889
  • Carrier: MetroPCS

When I press the Volume-up + power button + Home button it takes me back the recovery screen with the Android Icon after it loads it takes me to the start reboot screen that displays the black screen with the name of the phone and it blinks periodically.

I’ve tried cutting off the phone by disconnecting the phone battery since it won’t turn off and then pressing the Volume up button + the Power button + the Home button but it takes me to the reboot screen only.

When I press the Volume Down button + Power button+ home button I get the Warning screen informing me that  “A custom OS can cause critical problems in phone and installed applications and it gives me the option to press the volume up buttom to continue with installation or press the volume down button to Cancee (restart phone) When I push the Volume up button the download starts but get stucks as well.

  1. DalSan M
    March 17, 2015 at 10:58 am

    Try updating/installing the latest firmware through Kies to see if it works.

    If that didn't work, you may have to download Odin and the latest stock firmware to install the firmware and see if it works. The steps to take, though it is for a European version Note 2 but the basics are the same, can be found here: and/or here:

    Samsung drivers here:

    Odin here:

    Stock 4.3 T-Mobile Firmware: [Broken URL Removed]

  2. Ritwik
    March 17, 2015 at 10:45 am

    dont worry just chill pull out the battery after switching off and then switch on it will be all right and next time dont buy a samsung phone they always get hanged after a few days of use.

  3. ha14
    March 17, 2015 at 8:57 am