How can I fix a Fujitsu laptop that is no longer working after the screen was slammed down?

Serina Hui June 10, 2013

Did not crack screen but will not boot up Windows. Will not shut down, gets stuck in having problems with software. New computer with an i7 4 on memory and 500GB. Help!


  1. Sharad Chandra
    June 11, 2013 at 7:54 pm

    Download or borrow a New Windows 7 or Ubantu , insert and try repairing or installing a new copy. If its not working try downloading the recovery CD online or ask the dealer to send it. Normally dealers ship a free copy if requested

  2. Dave Rimmer
    June 11, 2013 at 2:50 pm

    Can you get into the Bios, restart it then keep pressing the delete key, let us no what happens.

  3. Jim Chambers
    June 10, 2013 at 5:34 pm

    Since its new, have service department fix it under warranty.

  4. Oron Joffe
    June 10, 2013 at 12:43 pm

    It sounds like slamming the lid shut damaged the data on the HD (perhaps even the disc itself). To say any more, however, we'll need the information Bruce has asked for.

  5. ha14
    June 10, 2013 at 12:32 pm

    perhaps you need to repair windows?
    how you are shutting down laptop?
    open laptop, remove ram try to boot (beep sound will come up), shutdown laptop replug ram and try to boot again.

  6. Bruce Epper
    June 10, 2013 at 9:57 am

    What error messages (if any) are displayed? Exact text please, don't try to paraphrase it. How far is it getting in the boot process? Can you boot into Safe Mode?

    • Serina H
      June 10, 2013 at 6:01 pm

      it says YOUR COMPUTER WAS UNABLE TO START start up repair is checking your system but it stays that way for hours and will not shut off useing the power button . you have to pull the battery out

    • Bruce Epper
      June 12, 2013 at 1:21 pm

      Based on the message you are getting, Windows is actually attempting to start, so it has passed all of the POST hardware tests, the partition table on the hard drive is most likely intact as is the boot record and at least the first few files require to start the operating system. That's an encouraging sign.

      Try to restart the computer in Safe Mode with Command Prompt. Depending on what startup files are causing the problem, this may not work and it may drop you into Startup Repair again. If you can get into this operating mode, type the command 'sfc /scannow' in the command window and let it do its thing. It should take less than 10 minutes to complete, but you may need your install disc (or access to any recovery partition) for this to work.

      If it will not let you boot into Safe Mode, you may need to start your computer with your installation DVD (if it wasn't provided with the laptop, it should have prompted you to create them during the OOBE when first powered on). Booting from that disc should give you the option to perform a Repair Install. This will reinstall Windows on your computer while retaining all of your documents, music, photos, etc. Note that some OEM recovery discs don't provide this capability and will completely wipe out everything on the system and drop a new image onto it, so read any notices carefully before proceeding.

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