What are some good, free, commercial friendly Windows programs that are useful for help desk technicians?

Tyler April 16, 2011
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Looking for a list of some free, commercial friendly programs for a help desk technician position.

Note: I am NOT looking for non-commercial freeware, but a list of programs that are free, useful and business friendly.


  1. Tyler
    April 21, 2011 at 11:24 am

    Thanks for all the help everyone! It is much appreciated!

  2. Anonymous
    April 19, 2011 at 6:41 pm

    Have a look to those small soft; Shane's Toolbox

    FaultWire Basic
    FaultWire Basic gets you the answers you need fast! You get the FaultWire Basic application providing a direct connection to our extensive web site solutions with explanations, details, solutions forums and links to technical support



    Multi AV Scanning Tool by David H. Lipman

    How To Create A Multiple Antivirus Boot CD


    SIW is a portable system information

    SIV System Information

  3. Mike
    April 17, 2011 at 3:35 pm

    It always depends on what type of support you offer (Software, Hardware, over the phone) and if it's Windows only, Mac, Linux, all of them...

    In general I think all the NirSoft tools (www.nirsoft.net) should be on one of your USB-Sticks, BartPE CD's or whatever you are using.

    The second package of tools I suggest are Sysinternals from Microsoft. They usually come in handy once in a while. http://www.sysinternals.com

    Other than those I keep the following tools on the same USB-Stick:
    - UniExtract http://legroom.net/software/uniextract
    - UnknownDevices http://www.halfdone.com/ukd/
    - Victoria 4.46b http://www.hdd-911.com/ (not good for the average user)
    + some commercial and/or internal tools and scripts

    Next to this USB-Stick packed with tools I keep a bootable USB Drive + CD (same contents) with things like various AntiVirus Rescue CD's, ntpasswd, DBAN, Gparted, Parted Magic, Memtest86+ (although this is included with most Rescue CDs), SeaTools, Trinity Rescue Kit, etc...

    As for Mac I usually have an bootable USB Hard Drive around with an bootable Mac OS X 10.5 system including various tools:
    freeware like Carbon Copy Cloner, PhotoRec, TestDisk, iPhone/iPod tools, Networking tools like iStumbler, Bonjour Browser, ...
    commercial things like R-Studio, Data Rescue 3, ...
    bootable Partitions inlcuding Mac OS X 10.4/10.5/10.6 Installation DVD, DiskWarrior, ...

    I don't really do Linux support so no suggestions there

    April 17, 2011 at 5:24 am