Looking for a list of some free, commercial friendly programs for a help desk technician position.
Note: I am NOT looking for non-commercial freeware, but a list of programs that are free, useful and business friendly.
Thanks for all the help everyone! It is much appreciated!
Have a look to those small soft; Shane's Toolbox
FaultWire Basic gets you the answers you need fast! You get the FaultWire Basic application providing a direct connection to our extensive web site solutions with explanations, details, solutions forums and links to technical support
Multi AV Scanning Tool by David H. Lipman
How To Create A Multiple Antivirus Boot CD
SIW is a portable system information
SIV System Information
It always depends on what type of support you offer (Software, Hardware, over the phone) and if it's Windows only, Mac, Linux, all of them...
In general I think all the NirSoft tools (www.nirsoft.net) should be on one of your USB-Sticks, BartPE CD's or whatever you are using.
The second package of tools I suggest are Sysinternals from Microsoft. They usually come in handy once in a while. http://www.sysinternals.com
Other than those I keep the following tools on the same USB-Stick:
- UniExtract http://legroom.net/software/uniextract
- UnknownDevices http://www.halfdone.com/ukd/
- Victoria 4.46b http://www.hdd-911.com/ (not good for the average user)
+ some commercial and/or internal tools and scripts
Next to this USB-Stick packed with tools I keep a bootable USB Drive + CD (same contents) with things like various AntiVirus Rescue CD's, ntpasswd, DBAN, Gparted, Parted Magic, Memtest86+ (although this is included with most Rescue CDs), SeaTools, Trinity Rescue Kit, etc...
As for Mac I usually have an bootable USB Hard Drive around with an bootable Mac OS X 10.5 system including various tools:
freeware like Carbon Copy Cloner, PhotoRec, TestDisk, iPhone/iPod tools, Networking tools like iStumbler, Bonjour Browser, ...
commercial things like R-Studio, Data Rescue 3, ...
bootable Partitions inlcuding Mac OS X 10.4/10.5/10.6 Installation DVD, DiskWarrior, ...
I don't really do Linux support so no suggestions there
Hello, you might want to visit http://www.technibble.com/categories/computer-repair-tools/.