Why does our GMail display instead of Outlook.com despite our best efforts?

Anonymous December 30, 2013
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We first used Hotmail, then switched to Gmail. Now we have a new computer Windows 8 64bit, and want to try Outlook.com email (to us pensioners new to these machines) as it does not look as complicated to use. So we signed up, received email from team all OK and welcome, made it our primary address and set up a GMail alias, thinking GMail received would show up in Outlook, but no – each time we press mail, GMail appears. Why? What are we not doing, and some of the questions asked we have’nt a clue – like POP and SMTP or whatever. Thinking of going back to pen and ink, you know, the one with a feather in the end !!.

  1. Oron J
    December 31, 2013 at 12:01 pm

    Glad I was able to help!

  2. Oron J
    December 30, 2013 at 9:42 pm

    Hi, I hope I can help, but I'm afraid your terminolgy is a bit vague so I'm going to be super-explicit and will discuss the terminology itself as well your problem (as I understand it).
    I assume you are using the Mail client built into Windows 8 - the one that appears in the Start screen (the tiles) and says "Mail". I say this, since there are many ways to read mail, and both Outlook.com and GMail were designed primarily to be read through a web browser (by going on "the internet" to outlook.com or gmail.com). Can you confirm that you are indeed using Mail? If not, which program are you using?
    Secondly, the primary account in Mail is the one whose address will come up in the "from" line when you send a message. You can have several secondary accounts which you can use additionally, and you can choose which of them to send from.
    An email alias, on the other hand, is another address which will deliver the email to the same mailbox! For example, in GMail, if my address is santa@gmail.com, I can also use santa+hohoho@gmail.com and the email will be delivered to the very same mailbox (GMail treats + and everything after it in the address as an alias).
    I suspect that you meant a primary and secondary accounts. I believe they appear in Mail in alphabetic order (I don't have access to Windows 8 just now, but that's what most email clients do). However, if you really meant an alias, then please provide more details.

    • Neville S
      December 31, 2013 at 9:31 am

      hello, you were correct in saying the 1st paragraph, we were vusing gmail on an older computer (xp) then bought a new one recently using windows 8 64bit, not knowing ANYTHING about the programe. so when we clicked on a tile marked "mail" up came gmail but in a somewhat different way which we did not like. we decided to try outlook.com because to us it appeared to be a lot simpler. and as we had a microsoft account we just signed in, went to outlook.com, filled in all the details ie -: other email addresses and at the same time made gmail "alias" and outlook "primary" thinking this would come up 1st on our tile. WRONG , so this just shows you our depth of knowledge, now we have returned to google and at present will continue. so may we say a big thank you for pointing us in the right direction, we have a lot to learn.