My husband couldn’t get into facebook using his password so asked for a new one to be sent. This however opened a new account with the same name and e-mail address which I have deactivated. His original account is still there but if he tries to log in using his e-mail address the new account is re-activated. The original account is still active – I sent a friend request an he got an e-mail but when he signed in to confirm it he got to the new account. I have reported this to Facebook but they haven’t replied. Can anyone help?