How do I fix problem with Netflix video playback?

Cristián T January 4, 2014
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So I can load the Netflix homepage and have no trouble signing into my account. However, I have trouble watching videos on the site; when I click on a video it takes me to a completely black screen. Please help me fix this problem. Help would be much appreciated. Thank you so much.

  1. Hovsep A
    January 5, 2014 at 9:36 am Player Error - Black Screen Without Player Controls
    uninstall silverlight, remove left over files (delete the Silverlight folder under the AppData folder, C:UsersusernameAppDataLocalLowMicrosoft)
    if the latest version of silverlight is causing this try older version!