How can I fix issues with the GMail app on my Samsung Galaxy Android 2 phone?

Nancy April 15, 2011

I can’t open my GMail anymore on my Samsung Galaxy (Android 2). Apparently, I entered something incorrectly in my password or other access data (those touch-sensitive keys!!) and now I can’t get in, even to change the settings. And I can’t seem to delete the GMail app to start over, since it was pre-installed. Help, please!

  1. airish
    May 2, 2012 at 1:54 am

    i forgot my email and my password how can i open my samsumg galaxy y?i can't open it now

    • Susendeep Dutta
      May 2, 2012 at 11:29 am

      Firstly,it's necessary to recover your username.To do it follow the instructions given in the link below and select the " I forgot my username " radio button if not selected and answer will pop in below -

      Now,to recover password,click on the radio button " I forgot my password " and you'll be asked further questions and will be given instructions accordingly which you need to follow.

  2. Anonymous
    May 9, 2011 at 5:32 am

    @e5ee58c07aafa4d5b9c9a2856e8475fd:disqus K9 mail is a free and WAYYYYY BEETTTTER application for mails than GMAIL.... you should try it :D

  3. Willx Robinson
    April 20, 2011 at 4:29 pm

    Hi Nancy,

    Go into your phone's Settings > Applications and sync > Under 'Manage Accounts' - press the G logo > At the bottom of the screen select 'Remove Account'.

    This will wipe all the application's stored information and allow you to start using it again from scratch.

    @ha14: Factory restore?! That's a bit extreme - try doing doing some research before coming out with something like that; especially as a first post...

    • Tina
      April 27, 2011 at 8:20 pm


      thanks for your comment! This sounds like a decent solution. Would love to hear from Nancy whether it worked out for her.

      • Nancy
        April 27, 2011 at 9:29 pm

        Tina, thank you. You were correct -- the only way to solve the problem was a factory restore. Deleting the account on the Galaxy did NOT work. It was quite a new phone, so the restoration wasn't too bad.

        • Tina
          April 27, 2011 at 9:34 pm

          Thanks for the feedback, Nancy! :)

    • Srs 45 James
      August 7, 2011 at 8:30 pm

      factory restore is right, I had similar issues, just deleting the account does not work

  4. Tina
    April 17, 2011 at 11:26 pm


    did you try the factory restore and did it work? Please let us know in case you need more help. Thank you!

  5. Anonymous
    April 17, 2011 at 2:56 pm

    Try factory restore your phone, but prior make a backup of your files.

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