How can I fix a hacked AOL account and address book?

Bob Gray June 10, 2011

My friend’s email address has been hacked and sending out an ad to all his contacts. How can it be fixed.

  1. Murphman0526
    January 25, 2012 at 12:22 am

    I am able to receive e-mail on my AOL account, but I cannot send a reply. When I try to send a reply I am told there are errors, but there are no errors listed in the box for type errors. Anyone have an idea how to fix this problem

  2. Ladybrit10
    December 5, 2011 at 7:59 am

    I can't find a phone number to call AOL?  Do you have one?

    • Jay
      December 16, 2011 at 12:50 am

      call 1-855-855-797-3738  (which is 1-855-PWRESET)

      1-800-827-6364   is the other number mentioned on aol website.

      check phone support.

      Did you try to recover by clicking forget password ?

      I will also suggest to switch to gmail if AOL is not must.
      it's safer.

      • B2009
        December 26, 2011 at 3:14 am

        My AOL account has been hacked, and I have not used it in 2 years!

  3. Musicprincess00
    October 17, 2011 at 3:16 pm

    This just happened to my AOL account, and the hacker changed my password & security question. I had to call AOL tech support in order for them to change it again. The tech support woman said that its crucual that ppl call when this happens so they can report it asap. What a pain...some people have way too much time on their hands!

    • Jackie
      December 7, 2011 at 12:10 am

      I`ve just had it done to my aol email address, and the big problem I have is that I used to be with AOL ie payed them my broadband, but when I moved they couldnt connect me, so had to go with a different ISP Talk Talk. I have been backwards and forwards on the phone between them all evening, and they both say it`s the other isp problem. What do I do now please??????

      • Jeff Fabish
        December 16, 2011 at 12:09 am

        Jackie & MusicPrincess00,

        You will need to speak with an AOL representative. You can contact AOL technical support by phone at 1-800-827-6364 or by their live chat.

        Tell me how it goes!
        - Jeff

  4. Westerngroup1
    July 7, 2011 at 3:22 pm

    my AOL spam filter suddenly stopped working last week and I can't seem to fix it? Any advice?

    • Tina
      July 7, 2011 at 4:19 pm

      I recommend that you ask a new question!

    June 10, 2011 at 4:17 pm

    Hello, besides the advice given by Tina, I would say the only thing you can do is change your account user name and password to a different one.  With regards to the hacked contacts, it is a little bit too late.

  6. Tina
    June 10, 2011 at 3:47 pm


    first of all, your friend must change his AOL email password!

    If he uses a desktop client for emails, he also needs to scan that computer for malware. This is the software I recommend him to get and use:
    Microsoft Security Essentials:
    Malwarebytes Anti-Malware Free:
    Free VG Anti-Virus:

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