Why am I getting this error message when trying to install Adobe Reader?

Billy McKee March 30, 2011

When trying to upgrade Adobe Reader, I get the following error message:

“Error 1935. An error occurred during the installation of assembly component
{B708EB72-AA82-3EB7-8BB0-D845BA35C93D}. HRESULT: 0x80073712.”

Any ideas on how to fix this problem?

  1. Tina
    April 3, 2011 at 8:27 pm

    Billy,

    did the fix suggested by Mike work? I would also second Andy's comment and suggest to look into Foxit. It's a great PDF Reader!

  2. Andy
    March 31, 2011 at 5:11 pm

    Or you could try other software (like Foxit pr PDF XChange viewer)...

  3. Mike
    March 30, 2011 at 6:47 pm

    Try the official solutions:
    http://kb2.adobe.com/cps/403/kb403465.html

    One other possible solution is to deinstall your current version, manually download the newest Adobe Reader X and install it.

    {B708EB72-AA82-3EB7-8BB0-D845BA35C93D} could also be a problem with either Visual C++ Redistributable or the .NET Framework. So if the above doesn't help look into Add or Remove Software within the Control Panel for those components and try reinstalling them.