Why does my download disappear at the end, just after “Security scan”?

Ann Aldous November 15, 2014
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I have just purchased a Toshiba Satellite C-50 with Windows 8. I have been trying to download the driver for my Canon Powershot SX280 from their website so I can connect to my computer to upload photos (on my previous Windows Vista PC I  used a disc). When I try to download the driver, it appears to be proceed and at the end of the download, it says ‘security scan’. From there on, all I get is a flashing empty web site page coming up and a flashing buffering sign and absolutely nothing else happens. There is no error message. I have tried turning off firewall. I done have everything I can think of!

  1. Ann Aldous
    November 19, 2014 at 4:43 pm

    Embarrassed to say - just connecting camera to computer! I just assumed it would have to be something complicated, Thank you again.

  2. Ann Aldous
    November 19, 2014 at 8:08 am

    It worked! I cannot believe I have been so stupid! I have tried everything and it was so simple in the end. Thank you so much.

    • ha14
      November 19, 2014 at 10:17 am

      thanks for your feedback, which method worked for you?

    November 17, 2014 at 10:09 pm

    Hello, have you tried connecting the camera to see if windows can find a driver for you?


  4. ha14
    November 15, 2014 at 12:02 pm

    there was Browser.download.manager.scanWhenDone
    This preference is no longer available since at least Firefox 31

    you can search for browser.safebrowsing.malware.enabled
    Possible values and their effects
    Download data about malware and use it to screen downloads. (Default)
    Do not download malware blacklists and do not check downloads.

    1)On the search bar type about:config and press Enter. Click the button promising to be careful.
    (2) In the filter box, type: malware while the list is filtered check browser.safebrowsing.malware.enabled
    3)right click on it and choose toggle
    see if this will help