Do you have any questions or comments regarding our new Login system at MakeUseOf?

Tina Sieber July 1, 2013

Points from your old account will be transferred if you follow the instructions at the login page. Please read carefully.

If you have additional questions or comments, please post them below and we will get right to them.

  1. Sarah L
    October 26, 2013 at 1:13 pm

    First of all, log in is really difficult. Like one minute I was logged in, the next minute I was logged out automatically...

    Secondly, are we not allowed to change profile photo? I am stuck with a black profile photo, although I am fine with it, it would be great to have the option to change it (might be great to be able to edit the whole profile as well!). Seen other users with different profile photos.

  2. Mark B
    September 6, 2013 at 9:22 pm

    My comment? - I've never ever used a website which comes anywhere close to being a difficult to log in to as makeuseof. I'm a regular (daily) reader, but I've put off trying to re-log in to comment for months now. Tonight I decided to Make It Happen. What a palaver! Perhaps made worse because I'm using Chrome for Android? The login page is some sort of horrible pop-up which does not screen-wrap, which cannot be moved, which does not scroll with the underlying page. So logging in is guess work. And there's no "help" or "FAQ" or "support", even though MakeUseOfAnswers clearly indicates that there's load of users also having problems. In the end I had to create new account even though I had previously registered with Android and/or Google and/or Google+

    Suggestion for makeuseof article - the web and login technology underlying makeuseof and why it's so different to other sites and why it's so problematical.

  3. Christine S
    July 12, 2013 at 2:54 am

    will the system ever straighten itself out? i see some old questions or comments in my profile now, but points and emails are still screwie. i am sticking with just signing in with facebook, which is new to me because it still is not recognizing me with my email address. i am terribly sorry if i am bothersome. wishing all the best with the new system.

  4. Ramandeep S
    July 10, 2013 at 11:08 am

    @MakeUseOf_TechGuy In my previous comment with username '1hegame' you've asked me to create a new account. I did it and followed MUO on twitter. And what 'old address' you are talking about? I'm having 1hegame as my username until now with email I've used with my current account. If you want to know any previous email addresses, unfortunately I've forgotten them. A bit I remember it was coolweather@myopera or makeuseof@mailinator if it is.

  5. Muhammad F
    July 9, 2013 at 9:16 am

    well i cannot sign in using yahoo like i used to for asking questions. And it's new and awesome but... well you guys made it, you must have thought something before implementing it right? so its always OK with me :)

  6. Indronil M
    July 9, 2013 at 8:37 am

    I have got two accounts in muo both having same recent activities but different points how to fix it

    recently used my fb account to log in
    after that deleted my fb account and opened a new one
    and used it to log in
    both had the same email id

    now when I logged in all my recent activities are there but points were shown 0
    then I opened the previous fb account (that was deactivated and scheduled to be deleted ) and used it for logging in things are all right
    but now I have two accounts having same details and recent activities but different points there a way to merge these accounts to one and login using a email id and password?
    as when I use my email id it showed invalid but earlier (in the old profile) I could use any id live/yahoo/google/facebook to login but now emails are shown invalid..

  7. Glenn O
    July 9, 2013 at 6:56 am

    I was using my yahoo id to log in before + email address to download pdf's before that
    the new system made me sign up using the same email
    as it did not exist when following the instructions even tho i have a
    "We received your request for subscription to MakeUseOf" dated 5 Aug 2012

    and a few "You've successfully entered our_____ giveaway"
    emails at same the few points that i had are of course gone as well

  8. Osama Javaid
    July 9, 2013 at 6:36 am

    I can't login into new system...

    • Susendeep D
      July 22, 2013 at 7:49 am

      Simply follow the instructions listed when you see after clicking on the Log In Button.

  9. Emma
    July 7, 2013 at 3:39 pm

    I'm one of those who cannot log in with their twitter accounts, which is a bummer. It is possible that I have changed my email address since joining in with twitter, but I cannot remember for certain. Luckily I didn't have anything very important (nor many points) in that account, but it's a shame the transition doesn't work as intended.

  10. Shakirah L
    July 7, 2013 at 3:07 pm

    The new login system made me confused too. How to logout? I wonder why I never received any points for commenting,answering questions or sharing articles. Oh,this problem occurred before the new login system applied but my points do reduced after claiming reward last month. It happened since a year ago.

    • Matt Smith
      July 8, 2013 at 11:24 pm

      You can log out by clicking the "not you?" link under your profile image when you're at the Rewards main menu.

  11. Tejas S
    July 7, 2013 at 1:39 pm

    How do I change the E-mail ID linked to my account?

    • Matt Smith
      July 8, 2013 at 11:22 pm

      Changing your account's email address isn't supported, I'm afraid.

  12. Md Mukhtar M
    July 7, 2013 at 10:24 am

    I Still didn't got my points back.

  13. Md Mukhtar M
    July 7, 2013 at 10:24 am

    I Still didn't got my points back.

    • Matt Smith
      July 8, 2013 at 11:21 pm

      Please email with the user name and address of your former account.

  14. Jamil A
    July 6, 2013 at 6:09 pm

    I could not login with my old username and password. I had to register afresh. Now, I find that all my earned points are gone and worse is that I cannot find the way to earn points.

    • Matt Smith
      July 8, 2013 at 11:21 pm

      Please email with the user name and address of your former account.

      To learn more about earning points, please see: [broken link removed]

  15. Alan W
    July 6, 2013 at 5:04 pm

    Lets hope that MUO dosnt follow the Microsoft track of "If it isnt broken, how can we break it"

    • Kamil K
      July 6, 2013 at 5:28 pm

      LOL - I agree :)

    • MakeUseOf TechGuy
      July 8, 2013 at 7:54 am

      It was broke.

    • Alan W
      July 9, 2013 at 7:45 pm

      It is broke you mean!

  16. Mohammad Hamzani S
    July 6, 2013 at 7:50 am

    forgive me if similiar question were ak above. but, the new interface make me at lost when i can track my recent activity or posting and the reward i enter. it also appear that e mail notification about reward taht we join also have cease to send to us. so im lost track of what reward i enter and what not.... the new interface also sometime take long to load since im using public pc that low spec. so, it no user freindly like usual.

  17. 1hegame
    July 6, 2013 at 2:07 am

    Here's my problem - I can't login. When they say "if you used twitter to login previously then click here to generate a new password", I click that link and message appears "forgot your password huh?" But I didn't forgot my PW. Now when I click "Reset your password" it says invalid email address but I was using that email address with my twitter account and same used with this comment. And it is saying so today. Previously when I tried, it didn't even said that the email is invalid. I was just going on clicking the button "Reset your password" and nothing was happening. MUO needs to be strong and reliable.

    More: "Be sure to use the email address you originally used to sign up for an account, not one you added later on." - Tina Sieber. But I forgot and also deleted that email address account. Now what?

    PS I will be unable to reply for 6 days.

    • Mindy
      July 6, 2013 at 5:47 pm

      I'm having a similar problem. I read far more often than I comment, so I'm a little hazy on the details, but to the best of my memory:
      - Most recently, I've been logging in with Twitter. I think MUO was using Gigya or something similar.
      - I *think* I had an MUO account before MUO switched to Gigya, and the email address associated with that account was different than the email address associated with my Twitter account. Either that, or I manually changed the address at some point (from my Twitter email to a MUO-specific email).

      When I try to convert my account now, though, MUO does not recognize either of the two email address -- "Invalid email address".

      One of the addresses has a special character ( I don't know if that could be contributing. I hope not, since special characters were allowed before, but some systems still don't support them.

    • MakeUseOf TechGuy
      July 8, 2013 at 7:57 am

      If it doesnt recognize your email or you need to create a new account if you no longer have access to the old email address, just create a new account, get some points on it (need you to have >0 to show up in the admin system), let me know the old address, the new address, and I can transfer things over.

      Unfortunately, I can't change the email address associated with all your previous comments or question etc, so although you can get your points back, if you address changes then you'll no longer be able to access records of previous comments etc from the new profile page.

  18. Macwitty
    July 5, 2013 at 7:26 pm

    I can still not log in. Nothing happens when I press the new blue "Log in!"-button Tried to clean the cache, deleted all add-ons and so on but I can still not log in. Use Opera and Mac OSX 10.6.8.

    Tried with Chrome but not cleaned cache as I need the setting.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:44 pm

      Make sure you're not blocking third party cookies or scripts. Send a screenshot of your chrome browser to me, maybe I can identify the issue. I can;t help with opera I'm afraid, that's a little too niche.

  19. Avish K
    July 5, 2013 at 5:34 pm

    The new system looks cleaner. However I have the following questions
    1) How do you edit your profile? Say I want to change my email address or if I have a new google+ account how do I link those.

    2) Also I used to be able to log in with my email. That did not seem to work now. Only way I can log in is through facebook it seems. Why is that?

    • Tina Sieber
      July 5, 2013 at 8:13 pm

      Re 1:
      James is working on making the profile more customizable, as far as that is possible.

      Re 2:
      What do you mean with log in with your email? Did you log in with your Google or Yahoo email account?
      You can still sign up with your email address. And if you previously had an account with that address, follow the instructions to create a temporary password, which will let you reclaim the points from your old account.

  20. christinessgriffin
    July 5, 2013 at 4:25 pm

    ok so its been a few days and here are my results of new login procedures:
    my tablet only lets me sign in with facebook, when i click the blue reset to have a new password generated through google it does nothing, click,click,click
    same with my phone just worse cause even though i have a huge screen on my dna it doesnt show me everything. the actual makeuseof pages are fine, its whoever your using as the resetter their box sucks. so i started over by scratch on the points no big deal i like the challenge
    on my netbook, i was finally able to try and generate a new password with my gmail, however it did not recognize my primary email i use with makeuseof, i have a secondary that was mixed in awhile back, thought the problem was resolved but i guess you guys like my secondary email better cause its saying my primary is invalid.ok lastly when i did receive the temporary password i thought i would be able to reset with my own, i did not see an option for that. oh and one more thing i did not want to have multiple sign ins and be a cheater cheater pumpkin eater and get 50 pts for twitter with my email account so i decided to heck with it i will just stick with the face login, and this might be on my end but from my netbook, laptop whatever running on chrome i cant login with face now. so if your not thoroughly confused, i sure the heck am. if you would be so kind as to tell me how to login with face on my laptop, than i will just use that for all three devices. jeez i just gave myself a headache. forever in your debt, christine

  21. Dr.sunil V
    July 4, 2013 at 5:41 pm

    Photo if allowed would be easy to clarify

  22. Sarah Lam`
    July 4, 2013 at 3:18 pm

    I cannot reset password. I use the email associated with Twitter (I logged in using Twitter previously) and MUO told me "invalid email address". I have checked the Twitter "app" section and MUO is already given access a long time ago and I didn't revoke access. Any solution?

    • MakeUseOf TechGuy
      July 5, 2013 at 8:42 pm

      Create a new account, share something so you have at least 10 points, then email james@ this domain and I'll sort out getting your old points back.

  23. Omstavan S
    July 4, 2013 at 3:29 am

    Am facing a lot of problems with points(not getting them a lot of times), failing to log in using Opera browser(tried clearing cookies and no adblocker/pop up blocker in use). Help me.

    • Hovsep A
      July 4, 2013 at 11:38 am

      with the new system getting points are more challenge compared to past system, If have problems with Opera contact makeuseof directly. I dont use Opera so cant help.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:42 pm

      Have you tried another browser? I'm afraid I can't help with configuring Opera = perhaps you're blocking third party cookies or scripts?

  24. Rajaa C
    July 4, 2013 at 1:11 am

    I have a few queries as follows:

    1. Where did my previous points go? Now I have only 50 points. I used the FaceBook login and next it asked for a verification with my Facebook email login showing alongwith an advice that I would start getting the newsletter on that email once I verify. I did not want that and therefore changed it to my yahoo email, as I already have the newsletter subscribed to it. Never received any verification email on it, and neither has my previous points got accumulated.

    2. Kinda feeling stupid asking it, but ya, where is the logout link once I am logged in in MUO.

    3. The new login and the giveaway links seems to be heavier and expect a better bandwidth to work. So has MUO stopped considering it's followers in developing countries where internet bandwidth is still a challenge.

    • Hovsep A
      July 4, 2013 at 11:43 am

      good question about the new interface bandwidth usage

    • MakeUseOf TechGuy
      July 5, 2013 at 8:41 pm

      1. Email me from the same email as you used before and do now, and I'll trasnfer points.
      2. Click profile, click "not you?". I'll update with a logout link soon.
      3. I dont think thats a valid statement, actually.

    • Matt S
      July 5, 2013 at 8:46 pm

      1) If you still have problems with points please email your full user name and account email address to

      2) To logout click the "not you?" link under your profile picture in Overview.

      3) Bandwidth usage wasn't meant to go up, but I can't say we made minimal bandwidth use a high priority. Any problem in that regard is unintentional, but also not something we can easily change.

    • Rajaa C
      July 8, 2013 at 2:31 pm

      I am fedup and totally flustered with the new login and giveaway system. Started missing the old simple system. Kindly consider people like me whose IQ level has a lot to be desired. :)

  25. Chris M
    July 3, 2013 at 8:22 pm

    A question about the question posting. I noticed Bruce E post a hyperlink in an answer to another question. Is there a tutorial how to do that?

    • Chinmay S
      July 4, 2013 at 8:25 am

      Maybe its possible with html anchor tag.
      Ex - Google

    • Chinmay S
      July 4, 2013 at 4:01 pm

      I was giving you a example but now that example itself was posted as a link. Just search for anchor tag on google and then you will be able to do that.

    • Max K
      July 6, 2013 at 12:11 am

      Try a backward .

  26. Leland W
    July 3, 2013 at 5:22 pm

    I miss the old way of being able to see the last 25 comments or answers I gave users. I would prefer to have a way to see all the answers or comments I have made but it was generally enough to be useful. Also, my account was in limbo for two days which made me feel disconnected from the site and was also two days of lost points. But at least I am back now. My one major hope is that the new system is more reliable with less issues but I have not used it long enough to comment on that yet.

    • Leland W
      July 4, 2013 at 5:44 am

      Alright I have some issues. I have been using the Aurora and I updated to 24.0a2 today. I have found the site seems to work fine in Firefox 23.0 beta but has issues with the Aurora. I tried changing the User Agent but still no go. I also deleted the cookie and wiped the cache. So far it only works on one browser. Can it only be left logged into one browser at a time? If so this is a major problem as I access the site between 3-5 different sites a week. I would appreciate any thoughts on this. Thanks.

      PS Don't tell me to use a different browser. I like Firefox and am not looking to switch.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:39 pm

      Aurora is pre-beta, please don't expect things to work in software of alpha release. Perhaps it's the new do-not-track settings?

    • Dr.sunil V
      July 6, 2013 at 5:27 am

      Pl note

      If photo or snap shot is allowed it would be easy to clarify question and answer

  27. catester
    July 3, 2013 at 3:53 pm

    Thanks, Jan. I have done all that. I did that all last night. I did it again just now. That does not work. I never get a password reset email in the account associated with Twitter. And yes, I have checked the Spam folder. It's a gmail account, so my ISP isn't throwing it out before it gets there --- it never gets there. I have tried asking for a password reset with that email address, and I get a message that the address is unrecognized. Two different computers, one Android phone. I'm spending way too much time on this.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:36 pm

      Make a new account, tell me your old address, I'll make sure your points get added.

    • C E
      July 5, 2013 at 11:12 pm

      I created a new account with email address cate dot eales at gmail dot com. Can I please have my catester name back?

  28. Kamil K
    July 3, 2013 at 3:49 pm

    Hi, I too cannot log in - partially :) I use the e-mail and password method and no problem with Chrome. In Firefox, the error stating wrong e-mail or password appears. I also noticed that the left of where I log-in (the prize icons) appear fine in Chrome but keep loading in Firefox. Both browsers have MakeUseOf whitelisted in Ghostery.

    • Kamil K
      July 4, 2013 at 3:57 pm

      Cancel this problem - it was a Ghostery configuration.

  29. Omstavan S
    July 3, 2013 at 3:04 pm

    Quite a lot of times no pop up comes and no points are given, and i am sure that i haven't reached the daily limit because many times after that i get points for sharing another page! please ensure this!

    • MakeUseOf TechGuy
      July 5, 2013 at 8:36 pm

      Sharing is rewarded once per day.

    • Matt S
      July 5, 2013 at 8:41 pm

      The limit for sharing is once per day.

  30. catester
    July 3, 2013 at 2:43 pm

    I can't lo in at all. I'm pretty good at this stuff, but I can't log in at all. I spent 15 minutes last night trying, and my email address wasn't recognized so it wouldn't let me reset a password. I tried on a different computer this morning. I'm just trying to "create an account with email" or however that goes. Because what could be the problem with that if my email address isn't recognized? But now I'm getting some error that I can't even see because the popup box cuts off the bottom of the message and there doesn't seem to be any way to scroll. I used to log in with Twitter, which was really no trouble at all once the accounts connected. I get that you're changing that, but come on, man!

    • Jan F
      July 3, 2013 at 3:00 pm

      If you previously used Twitter you should select the second option to generate a new password and then input the email-address assigned to your Twitter account.

      Then you should receive an email with an temporary password which you can use to set a new one.

      Make sure to enable third-party cookies as this caused some issues for myself when I was at this step.

  31. Vipul J
    July 3, 2013 at 5:20 am

    This new login seems less of a hassle and looks good too :p

    • Rajaa C
      July 8, 2013 at 2:29 pm

      Really??? I beg to differ. :)

  32. Meilin D
    July 3, 2013 at 3:15 am

    I like the new interface, feeling like using the Mac software.But it is not convenient to login in as before, and the facebook login button is king of big.

  33. Andy P
    July 3, 2013 at 2:06 am

    1. Where did the profile go? all I see is my (nonexistent, I care not) points/rewards.
    2. Can you add an option to lose the "preschool interface"? I understand its easier for phone & tablet users, but its neither responsive or adaptive for desktop users. It's worse than gmail. I really don't want to see an entire 17" screen of white space, 1" borders around everything, and triple-spacing between lines of text.
    3. The "alcoholics anonymous" usernames are stupid. Privacy? Really? Logging in with Facebook? come on.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:35 pm

      1. We'll be adding profile back soon.
      2. I'll tell our designer.
      3. no idea what you mean.

  34. James Ezell
    July 3, 2013 at 12:27 am

    I've completely lost my account. Tried logging in with Facebook and the system gives me a new account thought it might be though another service or log in via email. email not recognized. I had almost 2k points saved up along with stats.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:34 pm

      Create a new account, tell me the old address (shoto an email to james@ makeuseof) and I'll make sure your points go back.

    • Matt S
      July 5, 2013 at 8:40 pm

      If you are still having a problem please email your full user name and email to

  35. Dimal C
    July 2, 2013 at 5:46 pm

    Quite frankly I was a fan of the old system! was easy and took less bandwidth I guess! What I noticed in the new system was when I like a certain article, the system sometimes recognizes it and sometimes it doesn't. If you can look into this, it would be great!

    And I visited the rewards program and was disappointing to see that all of the rewards were gone and only two software rewards were there! :( I hope you guys would give more software rewards in the future! :)

    • Matt S
      July 2, 2013 at 11:44 pm

      Don't worry we still have the same software rewards. Importing them just wasn't as easy as flipping a switch. Most of them should now be live again.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:33 pm

      Probably you're hitting the daily limit. You can only get sharing points for networks once per day.

  36. Dr.sunil V
    July 2, 2013 at 5:43 pm

    Pl note

    I was ranker before new log in

    But now my rank is low

    • James Bruce
      July 2, 2013 at 9:30 pm

      Do you mean points? There is no rank now.

    • Dr.sunil V
      July 3, 2013 at 1:18 pm


      That sounds good decision

  37. Kamil K
    July 2, 2013 at 5:04 pm

    I don't know if this has to anything to due with new new system, but my question never seems to stay "resolved". I click the green check-mark but it unchecks itself later in the day.

  38. Sam K
    July 2, 2013 at 5:03 pm

    well ur new system is broke. No way to use and get my old twitter profile.

    also whr are my other 2 comments? deleted or queued for moderation.

  39. Sam K
    July 2, 2013 at 4:54 pm

    I used to login using my twitter profile. But today even after following the instructions no NEW TEMPORARY PASSWORD was generated. So does that mean I have lost all my previous stuff? If not how to get back to the old login/stuffs?

    • MakeUseOf TechGuy
      July 5, 2013 at 8:32 pm

      Create a new account, send me an email james@ this domain with your old address, I can make sure you get your points back.

    • Matt S
      July 5, 2013 at 8:38 pm

      If you are still having a problem please email your full user name and email address to

  40. Hovsep A
    July 2, 2013 at 3:25 pm

    why not as past (logging system) logging from twitter or faceboot do not post the user name (twitter/facebook) because logging is from social sites.

    • Matt S
      July 5, 2013 at 8:36 pm

      I'm not sure what you mean, can you clarify?

    • Hovsep A
      July 6, 2013 at 1:03 pm

      well before with the previous login system my displayed name was ha14 because i used to login with twitter, now i cant have the option display ha14.

  41. Lisa Santika O
    July 2, 2013 at 3:01 pm

    I'm a bit surprised, but I suppose the changes are nice. My points are intact though I can only see two software offerings. The interface is cleaner and I like that I can set different password to login rather than using my email password. What I miss will probably be back in the coming weeks, so in conclusion, the new system is promising.

    • Kamil K
      July 2, 2013 at 9:29 pm

      I agree :)

  42. Craig C
    July 2, 2013 at 12:11 pm

    my second question (although related to both the old and new system) why can't i change my name? i log in via facebook and can't see anywhere on the profile or anything to change my name, first it used my FB name, not it uses my FB name but just with first name and last name initialled? again, not a major problem just would be nice if i could change it to what i want.

    • James Bruce
      July 2, 2013 at 9:29 pm

      Name changing isn't currently supported, but may be added in the following months. It's just a little low on the priority list right now.

      Since we had so many complaints about full names being displayed, I've adjusted it to use only the initial of surname.

  43. Craig C
    July 2, 2013 at 12:08 pm

    yes! what even is the difference :S. i got told "oh it's changing so this that they other, transfer of points etc" (paraphrasing, clearly). so i was thinking am i going to have to set up a new account, do i just need to sign in again, can i not sign in through facebook anymore, i'm gonna have to accept a new app on facebook next time i long in.

    or things along those lines. then i come on makeuseof and i'm still logged in (i do have the new style profile etc). so i don't get what the big deal was.

    if anything... i thought you would have sorted out that log in delay (assuming it's a delay between page load and cookie reading) that happened when you loads the page and it says you're not logged in then 'pops' to being logged in a few seconds later. not a major problem, just a bit irritating sometimes.

    so yeah my question is what's the big deal because nothing really bothered me and everything just works the same with a different look? (or perhaps you're just too slick and seamless for me to notice the change over)

    • James Bruce
      July 2, 2013 at 9:28 pm


  44. Chinmay S
    July 2, 2013 at 11:34 am

    Now all my comments doesn't have profile picture. Also i am only seeing first character of my surname. How to bring full name back?

    • James Bruce
      July 2, 2013 at 9:27 pm

      For privacy reasons I set first name + initial only. For profile picture, please make sure you have a gravatar associated with this email (

  45. Alan W
    July 2, 2013 at 11:32 am

    Since the changeover my user name shows up as Alan W. Can the 'W' be removed from my user name or do I have to create a new account?

    • Jan F
      July 2, 2013 at 1:05 pm

      same here FTR

    • MakeUseOf TechGuy
      July 5, 2013 at 8:32 pm

      There are quite a few users called Alan, so we have to make a call of the balance between privacy and uniqueness. The default was full name, but I cut it down to do initial of surname only.

    • Matt S
      July 5, 2013 at 8:36 pm

      The system defaults your to first name + initial for privacy reasons.

  46. Chinmay S
    July 2, 2013 at 11:31 am

    It looks like you are no longer using Gigya but now are using your own personal reward system.

    • Max K
      July 6, 2013 at 12:07 am

      Nah, it's called punchtab.

  47. Alan W
    July 2, 2013 at 10:48 am

    Not sure what is going on here but it would seem that I have two accounts, hence the lost points! Can you delete the account Alan Wade and just leave this account?

    • James Bruce
      July 2, 2013 at 9:24 pm

      Given that they're both you, the email associated with the unneeded account would be helpful. Shot some more info over to me, james@ this domain.

  48. Alan W
    July 2, 2013 at 10:38 am

    Where did my points go? They were there three hours ago but now all I see is 20!!!

    • Rob H
      July 3, 2013 at 10:52 am

      I had the same problem - When I first used MUO I'd logged in with my secondary email address so there were a few points in that and having gone through the "transfer your points" process I only got the few points assigned to that account. Realised and checked then went through the process for the other email account and all is well.

      On the whole I'm not happy with what I'm seeing here after the changes so I'll go quiet for a few weeks then come back and see if some semblance of normality has been restored.

  49. Ramon Garcia
    July 2, 2013 at 10:37 am

    I am not able to log in. When I click Log in! button it redirects me to this page:


    and does nothing.

    I'm using IE10 on Windows 7 x64

    • James Bruce
      July 2, 2013 at 9:23 pm

      Sounds like youre blocking third party scripts or popups somehow. Do you run system level firewall software? Perhaps you could shoot a screenshot of your full screen over to james@ this domain.

    • Ramón G
      July 3, 2013 at 6:38 am

      Thanks, I was able to login after removing cookies. But, now no points are asigned when I share a piece of news.

  50. Jan F
    July 2, 2013 at 7:38 am

    What I noticed (maybe it's just a local issue) is that Safari 6.0.5 (OS X 10.7.5) does not stay logged in if you disabled third-party cookies.

    Didn't have this limitation with the previous system.

    • MakeUseOf TechGuy
      July 5, 2013 at 8:31 pm

      We require third party cookies, yes.

  51. Alan W
    July 2, 2013 at 6:55 am

    The post history was important so we could easily follow up our answers, is that likely to return?

    • MakeUseOf TechGuy
      July 2, 2013 at 8:42 am

      Yes, I'll be adding that soon. Deadlines were a bit tight for transitioning to the new system, so I didn't have time to make it work yet.

  52. Junil Maharjan
    July 2, 2013 at 4:28 am

    I am not able to log in. i don't know why. when i click on log in, i see the animation that is usually shown on giveaway panel (and also haven't been able to enter giveaways for some time now, says "its taking too long to load and asks to reload".) and then the login page goes blank. i keep deleting my cookies but to no avail. please find a solution soon. thank you.

    • MakeUseOf TechGuy
      July 2, 2013 at 8:42 am

      It sounds like something on your end is blocking the Punchtab scripts. Are you running behind a school/work network, or do you have firewall software installed?

    • Julie S
      July 3, 2013 at 3:01 pm

      I had the same problem using Google Chrome.

      I found that the problem may be due to having plugins set to "Click to play".

      I found a workaround:
      Go to Settings | Show advanced settings | Content settings (under Privacy)
      Under Plug-ins, select "Run automatically" and click [Done]
      Log in to MUO
      Go back to Settings | Show advanced settings | Content settings (under Privacy)
      Under Plug-ins, select "Click to play" and click [Done]

      I have plugins set for "Click to play" as a security measure, and especially to prevent all those annoying webpages that automatically play Flash. I am not prepared to have plug-ins set to "Run automatically" all the time.

    • Tina Sieber
      July 4, 2013 at 8:54 am

      Thank you for sharing your workaround, Julie!

  53. Nancy B
    July 1, 2013 at 9:57 pm

    I found the new sign in a bit confusing that I actually clicked for a password twice before realizing that it was coming to my email.

    I don't like that the badges and weekly leader-boards are gone.

    And where did the articles I posted in go? I liked them just being on my home page so I could see if there was any new information, or so I didn't try to re-enter a giveaway that I already had.
    Seems like your profile page now doesn't say too much.

    I also liked seeing all awards available not just the ones I qualify for and the t-shirts. That gave me something to shoot for!

    Also don't like the new entry system for contests. I don't use Tweeter and by your article you had not to long ago, I shouldn't bother either.
    Rarely use Google + so why would I post something on there?
    And with all the Facebook stuff it is really making some of my friends and family I'm posting so much from this site.

    Can we go back to before and just 1 entry and 1 posting?

    • MakeUseOf TechGuy
      July 2, 2013 at 8:41 am

      I'll be adding a new profile page soon to find your comments and questions.

      But no, we will not be changing the new competition system, it has been very successful and the vast majority of users prefer it. Perhaps you don't like tweeting, but thats something we very much value as it helps the site to grow.

    • Chris M
      July 2, 2013 at 2:43 pm

      I don't use twitter or G+1 much either. those people that follow me on either (I think its about 6 on each service) I have told that I only use it for things from MUO. It is worth it, to me, to have those accounts if for no other reason than getting bonus points.

    • Lisa Santika O
      July 2, 2013 at 3:03 pm

      As for the new system for the contest, I don't like it at first but I've softened a bit. See, I too, don't use any of the social media but even I have managed to win a giveaway. I think luck is luck, and to majority of people it's enticing.
      But yeah, I'd like to be able to view all software offerings.

    • christinessgriffin
      July 3, 2013 at 12:17 am

      I dont much understand or like the social stuff either, however i am trying to start a small business and i know if i fully understand it it will help my online presense, so basically i think twitter is for twits but if i know how to work it and i get to learn while in the capable hands of makeuseof maybe i will learn something and not make a jackass out of myself. Either way the new giveaway system is more wasted time or a learning experience. christine

  54. Dalsan M
    July 1, 2013 at 8:45 pm

    Is there a login url in case I need to login through my phone again? I can't see most of my info on the floating bar through my Android device, and clicking on any visible link (which is Profile and Rewards that I can only see) I can't click on or open in a new tab like I used to be able to. I'm logged in now (haven't logged out and back in yet), but not sure for how long I will stay logged in. I use my phone to answer many of the questions in the Ask Tech Help section because I find myself having to leave the house more often than I'd like, and any down time I have I try to answer any question that I can. Thanks.

    • MakeUseOf TechGuy
      July 2, 2013 at 8:39 am

      There's no URL, the login screen opens in a modal popup. Does that not work for you on mobile?

    • Dalsan M
      July 2, 2013 at 6:43 pm

      I tried on another browser on my Android phone and the login works fine (except the login with Facebook does not show). Following on Twitter is not really possible through mobile as I noticed, but that isn't as important for me, I'll just have to use my computer for that. I know it takes time to get things working properly and deadlines had to be met for implementing the new system, so we all have to give it time to fully become implemented and working. So far, so good, and thanks for making it easier to login through mobile devices.

  55. Kamil K
    July 1, 2013 at 7:53 pm

    Hi, will old Qs I asked be transferred too? I used to go under my profile to see old questions I asked but they''re not there - it was (& still is) important to me.

    • MakeUseOf TechGuy
      July 2, 2013 at 8:38 am

      Hi Kamil, I'll be adding in the coming weeks.

  56. Christine S
    July 1, 2013 at 5:57 pm

    hey tina, its ok i lost my points, some people might mind tho' and where did all my other info go from my email google sign in? and just a heads up, not sure if its my tablet or your new system but i had a helluva time posting to face this morning, im afraid to look i think my comment got all garbled. is that even a word? its like the actual makeuseof page under the posting page moves around... alot and the posting invite page moves slower and well it was just a wee bit difficult.

    • Tina Sieber
      July 1, 2013 at 7:23 pm


      You should not have lost your points.

      Please follow the instructions. Returning users who previously used their non Facebook account (e.g. Google) need to use that email address to create a temporary password. Look for the respective link in the text.

      Be sure to use the email address you originally used to sign up for an account, not one you added later on.

      Do you mean posting a comment on MakeUseOf or posting something on Facebook when sharing a post from MakeUseOf? hanks for the heads-up!

    • Sam K
      July 2, 2013 at 4:57 pm

      Replaying to Tina's response.

      How does ur system know which email I have used when I used to login using Twitter, because ur system fails to recognize my twitter email.

    • Tim Brookes
      July 3, 2013 at 12:02 am

      Sam - is it possible you used a different email? I only say this because I used Twitter to login and my email was imported across correctly.

  57. Chinmay S
    July 1, 2013 at 5:13 pm

    What is happening with points on sharing articles. Only 20 points a day. When i first joined MakeUseOf, i was getting more than 100 points daily but after that around 90, last few weeks around 80 and now only 20. If this is the limit then it will take me 209 more days to reach 20000 points(currently i am having 15810 points).

    • Tina Sieber
      July 1, 2013 at 5:20 pm

      We are constantly changing how many points are rewarded for what. That's the nature of Gamification - you have to keep it interesting and challenging.

      The new login system also changed what can be rewarded. Points required for rewards will be adjusted to keep it fair.

    • MakeUseOf TechGuy
      July 1, 2013 at 8:52 pm

      I'll be adding more ways to get points in the coming weeks, but yes we have limited the sharing points to prevent some of the abuse we were seeing before.

      You can however grab 150 easy points right now for following us on Facebook, Twitter, and Google Plus.

  58. Chinmay S
    July 1, 2013 at 3:58 pm

    Where have all the softwares gone? I can only see the Top users of all time. Where are the Top Users this week? I can't see the genius points. Earlier description about T-shirts shipping were available but now i can't even figure out whether they are global or country restricted.

    • Tina Sieber
      July 1, 2013 at 4:22 pm


      I can only answer some of your question, the rest will have to be addressed by someone else.

      We no longer have badges, so there are no sub-leaderboards for Genius etc.

    • MakeUseOf TechGuy
      July 1, 2013 at 4:34 pm

      Hi Chinmay, to answer some more of that.. we're still importing the software rewards and expect to have it finished by the end of tomorrow. I'm not sure about restrictions on physical goods.

    • Chinmay S
      July 1, 2013 at 4:53 pm

      My profile picture is also not visible on this comment.

    • Salim B
      July 7, 2013 at 1:09 pm

      the new login and reward system is awesome keep up the good work

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