Why is my computer taking so long to start up and shut down, and what does this error message mean?

Anonymous July 14, 2014

Hi, I am getting this message when starting uy computer:

“Failed to connect to a Windows service: Windows could not connect to the User Profile Service service. This problem prevents limited users from logging on to the system. As an administrator user, you can review the System Event Log for details about why the service didn´t respond.”

Now my Windows 7 Outlook (theme has been changed to look like XP…) is taking 15 minutes to start my PC and 15 min to log off… Can you help?

thank you..

  1. Nasser
    July 17, 2014 at 12:58 pm

    You could also try a Windows repair tool to really diagnose and fix your issue https://www.pcdiagnostics.eu/computer-repair-tools/windows-diagnostic-tool.html

  2. Kumar
    July 15, 2014 at 5:52 pm

    You can click on start and use run option, type msconfig and press enter and select startup tab, it will give the list of applications that start when windows start, also make sure you have a good antivirus software installed and updated and run and quick scan of your computer.


  3. Dalsan M
    July 14, 2014 at 9:49 am

    You could also try using Windows Repair (All-in-One) from Tweaking.com. http://www.tweaking.com/content/page/windows_repair_all_in_one.html

    I would try out Jan's and Hovsep's suggestions, especially checking the log files. The log files will tell you more specifically what issues may be going on and search for a solution for it. What is important to know is if you did anything differently or recently installed anything, even an update, around the same time this issue started. Some system files or permission settings could have been corrupted from an installation, powering off your computer instead of waiting for the shutdown process to finalize, or bad sectors in the hard drive causing the error. I'd check the hard drive with something like Crystal Disk just to make sure the health of the drive is still okay.

  4. Hovsep A
    July 14, 2014 at 9:34 am

    Follow Jan F suggestion also try sfc /scannow
    open cmd with administrative rights, type: sfc /scannow, hit enter and wait scan to finish, if something is wrong then you get a log file, located CBS.Log %WinDir%LogsCBSCBS.log.

    it can also be your antimalware, try to uninstall, reboot, if the problem is fixed then, either is a bug in your antimalware or you need to install a clean one.

    1) log on in Safe Mode
    2) Control Panel - User Profiles
    3) Turn User Account Control on or off
    4) Turn off UAC
    5) Reboot

  5. Jan F
    July 14, 2014 at 9:21 am

    As the error message suggests you should look into the Windows log to get details about the error(s) that occurs. This could be anything from a hanging service, wrong service start-up type to a damaged user profile or bad blocks.

    click on Start, type "Event Viewer" in the search box and open it or
    click on Start > Control Panel > System and Security > Administrative tools and open the Event Viewer

    Expand the Custom views and take a look through the Administrative Events for more details about the problem your system is having.

    If I got the OP correct Outlook is also taking a long time to start up, this again could be caused by a service, add-ons (I troubleshooted a similar issue where 3 MobileMe/iCloud add-ons competed with each other) or a damaged Outlook profile.

    • Yannam.praveen
      July 14, 2014 at 4:59 pm

      i have found an error,,that Event log service is un available verify that the service is running...what i have to do......can i install windows operating system onc e again........

    • Yannam.praveen
      July 14, 2014 at 5:05 pm

      another problem is my operatin system has been currepted .i have started my pc ,it appeared as a black screen with mouse pointer moving.....if i started it in safe mode its working......i have choosed to install operating system but the problem is there is no option to formate the partion...then i continued.....in the 4th step completin installation it's taking long time but not finishing.........is there any solution for this ....
      thank you...

    • Jan F
      July 15, 2014 at 1:05 am

      I'm not sure what the current state of your system is now so I will go about it separate.

      Fixing the Event log would be the first step to do because without it there is no easy way to find out what else is causing issues. Click on Start and type Services and click the result to open the Service 'editor'
      - make sure "Windows Event Log" is set to automatic
      - on the recovery tab make sure First and second failure is set to "restart service"
      - try starting the service

      If the service fails to start try
      - make sure the system has permissions on the folder Windows>System32>winevt>Logs
      SYSTEM # Full control
      Administrators # Full control
      eventlog # Full control
      (leave any other permissions untouched)
      - try a clean boot (http://support.microsoft.com/kb/929135)
      - try booting in safe mode and see if the Event log is working there

      Last but not least boot into safe mode, go to the Logs folder, make a backup of System.evtx then delete all the evtx files in it. Reboot normally.

      Microsoft has an article about re-installing Windows. The option to format your drive is also explained ~ when you are asked where to install Windows you have to click on "Drive options (advanced)"

      When the system hangs at completing installation try unplugging all USB devices, even keyboard and mouse. You won't need them until this step is finished and afterwards when you plug them in Windows should detect them without problems.
      If you have multiple hard drives, or some "exotic" add-in cards like video capture card or something it might help unplugging them too. Usually the hangs during completing installation are caused by hardware detection and driver installation. If there is something Windows doesn't like "out-of-the-box" this step can easily take ages, 30 minutes up to 2 hours isn't unheard of.

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