My computer was working fine, but now it suddenly gives me a blue screen whenever I turn it on and won’t go to Windows. Does anyone know what causes this?
James
July 10, 2012 at 9:33 pm
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 00000014
BCP2: 00000002
BCP3: 00000000
BCP4: 82EA7731
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump71012-33914-01.dmp
C:\Users\PC USER\AppData\Local\Temp\WER-41574-0.sysdata.xml
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Anonymous
November 9, 2011 at 10:40 am
try to see if your cables are well plugged especially to the hard drive that has your windows OS.
Other then this if you have your windows os cd boot on it and choose repair.
FIDELIS
November 9, 2011 at 9:11 am
Hello, have you done any changes to your computer recently? Have you installed new hardware or software? Any updates? Any new drivers? To make things easier, it would be better if you post what error/errors you are getting in the blue screen and also what the file/driver causing it is. There are hundreds of errors you can get in a blue screen and there can be many causes. Only thing I can tell you with the facts you have given is that is has to be a driver affecting your boot up. As to what driver it is, I do not known unless you can give us an error code.
You could try pressing F8 key when starting computer and see if you can select the last known configuration that worked option. Once you select that, restart computer and see if that fixes it.
Jeff Fabish
November 9, 2011 at 9:10 am
Hi Sylvia,
Have you recently installed any software, updates, drivers or hardware? Also, next time you get a blue screen, please try to identify the stop error. Write it down and post it in a reply, if it stays on the screen long enough.
Restart in safe mode. To do so, restart your computer and tap F8 after the BIOS splash screen. A boot menu should appear, select "Start Windows in Safe Mode". Once safe mode loads, go to start -> run/search and type "msconfig.exe" and press enter. Go to the "Startup" tab and deselect all items, then press apply. Next (still in safe mode) go to Start -> Run/Search and type "devmgmt.msc", then press enter. Remove any drivers with an exclamation or question mark next to them.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 00000014
BCP2: 00000002
BCP3: 00000000
BCP4: 82EA7731
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump71012-33914-01.dmp
C:\Users\PC USER\AppData\Local\Temp\WER-41574-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
try to see if your cables are well plugged especially to the hard drive that has your windows OS.
Other then this if you have your windows os cd boot on it and choose repair.
Hello, have you done any changes to your computer recently? Have you installed new hardware or software? Any updates? Any new drivers? To make things easier, it would be better if you post what error/errors you are getting in the blue screen and also what the file/driver causing it is. There are hundreds of errors you can get in a blue screen and there can be many causes. Only thing I can tell you with the facts you have given is that is has to be a driver affecting your boot up. As to what driver it is, I do not known unless you can give us an error code.
You could try pressing F8 key when starting computer and see if you can select the last known configuration that worked option. Once you select that, restart computer and see if that fixes it.
Hi Sylvia,
Have you recently installed any software, updates, drivers or hardware? Also, next time you get a blue screen, please try to identify the stop error. Write it down and post it in a reply, if it stays on the screen long enough.
Restart in safe mode. To do so, restart your computer and tap F8 after the BIOS splash screen. A boot menu should appear, select "Start Windows in Safe Mode". Once safe mode loads, go to start -> run/search and type "msconfig.exe" and press enter. Go to the "Startup" tab and deselect all items, then press apply. Next (still in safe mode) go to Start -> Run/Search and type "devmgmt.msc", then press enter. Remove any drivers with an exclamation or question mark next to them.