How can I turn on backups of text messages on Windows Phone 8?

Drsunil V May 18, 2014

How to resolve ‘back up text messages’ disabled error on Windows Phone 8?  The option is grey and cannot be enabled.

    • Drsunil V
      May 22, 2014 at 5:44 pm

      thanks. how to resolve wp8 main account sync error? ( sync error causes message backup grey )

    • Drsunil V
      May 27, 2014 at 5:39 pm

      Thanks. Please note that the error code is 80072EE7 / EFD.

      The second weblink mentions :
      Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
      In Outlook Web App, on the toolbar, click Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.
      Under POP setting, look at the value for Server name.

      Please tell whether the server name is to be generic mobile address as as mentioned by another respondent

  1. Rajaa C
    May 20, 2014 at 3:39 am

    Found from a forum : It may happen due to your Microsoft account on the phone not syncing. Checkout if your password is working or not. If required recreate the Microsoft email account (, hotmail ) and sync it once. Then see if this option grey out issue gets resolved or not.

    Source :

    • Drsunil V
      May 20, 2014 at 4:53 pm

      Sync is failing with error and server field of phone's main account is showing to be filled. Can you tell server name for live email account on wp8?

    • Rajaa Chowdhury
      May 21, 2014 at 2:02 am


      I have my email account as the Micosoft account, and it's server address is

    • Bruce E
      May 21, 2014 at 5:19 pm

      If you are attempting to set this up manually, you should not give it a specific server. Just give it the generic mobile address ( or

    • Drsunil V
      May 27, 2014 at 5:41 pm

      thanks. contrary to what you mentioned , the weblink :
      mentions to look in webapp settings. Please tell which would be correct ( generic or in web app settings )

  2. Rajaa C
    May 19, 2014 at 1:30 am

    Here you will get the resolution with pictorial depictions. Scroll down the article :

    • Drsunil V
      May 19, 2014 at 1:35 pm

      thanks , but as query implies ( not for how to navigate to option but to resolve greyed option ( neither on or off can be done )

    • Rajaa C
      May 20, 2014 at 1:49 am

      Have you checked in settings -> backup -> text messages -> if backup is ON or OFF. If that setting is OFF, you would obviously get the option greyed out under Messaging -> settings -> text message backup . First ON in under Settings.

    • Drsunil V
      May 27, 2014 at 5:07 pm

      thanks. "backup" is on but 'text back up' can neither be done on or off

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