I tried to purchase metal slug 3 on steam but i got an error :
An unexpected error has occurred. Your purchase has not been completed.
I searched the Support Knowledge Database and did what you said by removing all proxies and VPN, but I still get this error.
After I contacted Steam support they asked for some information and I gave it to them.
Then they said:
We have found activity in the Steam account related to fraudulent credit card use.
Per the Steam Subscriber Agreement, we have locked the account permanently. The account will not be reactivated.
And they gave me the Steam Subscriber agreement URL. I used my Payoneer credit card and I have $4.89 in it.
I asked them what the fraudulent credit card use was and I gave them a screenshot from my Payoneer account, which proved that my credit card ends in the right number and I had some money in it. They said:
Unfortunately, we will be unable to assist you further with this issue.
And I asked them: “What will happen to my steam account will it be banned forever for something that I didn’t do?”
Then they closed the ticket and told me that “Further attempts to reopen this ticket will be treated as spam, and closed without response.”
They then banned me forever.
So what should I do, should I contact Steam again?
Thank you for helping me.