How can I recover data from a failed external hard disk drive?

Anonymous January 6, 2014
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I have a slim WD MyPassport 2TB USB 3.0 hard drive. I had it for like 2 months when all of a sudden I connected it to my laptop, and it doesn’t work anymore. The drive lights up and spins as usual. When I first connect it, it will take 2 minutes to show up in my computer but I cannot access it, run checkdisk on it, do right-click on it, open disk management, and no recovery software can see it. Any of those actions will freeze and go into an infinite cycle.
Any help how i might pull data from it?


  1. Bumferry H
    January 14, 2014 at 9:28 am

    I had a similar experience a couple of weeks ago. I managed to recover the data on the disk by following the instructions from here -
    Not sure if it is the same problem as you had but it worked for me and the drive now works fine! Good luck.

  2. Rabih H
    January 7, 2014 at 10:58 am

    Already tried 3 different PCs...

  3. Hovsep A
    January 7, 2014 at 9:11 am

    can you try on another pc?